Westgate New York City

3.5 star rating

This hotel is rated between 3 and 4 stars. 3 star - Standard accommodation with basic facilities and limited services. 4 star - Quality accommodation with a variety of facilities and services.

    What to expect (based on 137 reviews):

    Cleanliness

    Cleanliness-4

    Location

    Location-4

    Rooms

    Rooms-4

    Service

    Service-3.5

    Value

    Value-3.5

    5 most recent TripAdvisor reviews:

    Wife’s 50th birthday trip.

    Reviewed by 796marka(Axminster, United Kingdom) on Oct 21, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We have just returned from a 3 night stay at the Westgate Hotel to celebrate my wife Suzy’s 50th birthday. After we checked in we went to our room where Suzy was greeted by some balloons, a birthday card and some truffles left my the hotel management.......what a thoughtful, beautiful gesture, and very much appreciated by myself and Suzy. I had spoken to the Duty Manager Sadie a couple of days before flying out to explain the purpose of the trip and to enquire about a balcony room. Sadie explained that they were extremely busy and this would be unlikely. Imagine my surprise when we got in to our room to discover.........a balcony. Thank you Sadie for making this happen, it was brilliant. All the staff we met, from the front desk to the doormen were great. They were extremely courteous, polite, and very helpful. The Westgate is a great hotel, has friendly, knowledgeable staff and is in a good location from which to explore New York. I would have no hesitation in recommending the Westgate to everyone and I look forward to returning soon. Thank you for making my wife’s birthday trip so special.

    A great stay with wonderful staff

    Reviewed by Bristoljode(Bristol, United Kingdom) on Oct 18, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Stayed here with my partner for 5 nights. The welcome was warm and friendly and the room had a great view of 42nd street. Ideally situated, with central locations close by. The staff went out of their way to be helpful and made our stay very enjoyable. Clean and cosy room, very nice stay had by us both.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Rooms

    Rooms-5

    Service

    Service-5

    Fab Hotel, Lovely Staff, Great Location

    Reviewed by samjadehalll(Leeds, United Kingdom) on Oct 17, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Upon arrival we paid a $200 deposit that i wasnt aware of. Although it does state it on their website, it did not state it on the third party website i used to book. i paid this by card 1st october, checked out 6th october then was refunded 16th october (It took so long because barclays put a hold on the payment) I have never seen such good customer service before, to the point i saw one of the door men run to the end of the road just to try get 2 hotel guests a cab. All the staff were friendly.Everytime we got into the lift if there was a staff member in there they would say good morning and to have a good day etc. They also have free umberellas to use, you just have to sign them in and out. The wifi was free, the beds were made clean and fresh everyday as well as new towels, the computer and printer in reception was free and the facilitie helped alot as some attraction tickets i pre printed got lost. The only thing i can think of that i wasnt keen on was the foodshop inside. It was so expeinsive. There is a minimart 2 minutes walk that we used instead.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Rooms

    Rooms-5

    Service

    Service-5

    Funny and ridiculous

    Reviewed by Fiona S() on Oct 15, 2019

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    I checked in at 3:00 pm and went out for dinner. When I got back, I couldn't open my room with the same card. I checked with the receptionist and they said I never checked in within their "system" and for some reason, I can get the key by mistake. They already took out my luggage and assigned that room to others. I was asked to wait since there is no room that night. I waited until midnight and cancel the reservation. They didn't even do anything to make it up to me. This is really funny and ridiculous.

    Individual ratings:

    Service

    Service-1

    Value

    Value-1

    lovely Hotel

    Reviewed by HelenA1193(Manchester, United Kingdom) on Oct 15, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    recently stayed at this lovely Hotel with my daughter we were very pleased with it not only was it very central to great locations it was very clean and the beds were very comfortable at the end of long days site seeing that is just what you needed. We both said how nice it was to have a decent sized Television instead of small ones you normally get. Staff was very helpful and courteous I would definatley reccommend this Hotel and would happily return keep up the good work Westgate

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-5

    Value

    Value-5