Westgate New York Grand Central

3.5 star rating

This hotel is rated between 3 and 4 stars. 3 star - Standard accommodation with basic facilities and limited services. 4 star - Quality accommodation with a variety of facilities and services.

    What to expect (based on 189 reviews):

    Cleanliness

    Cleanliness-4

    Location

    Location-4

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-3.5

    5 most recent TripAdvisor reviews:

    One of the best non-chain hotel experiences in NYC

    Reviewed by djm0319(Waldoboro) on Feb 21, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I chose this hotel for two reasons: it was a preferred hotel on my corporate travel website, and it's across the street from the Concord Coach drop off and pick-up site for travel to/from Portland, Maine, and NYC. Bonus -- this is an historic hotel that has combined the best of historic ambiance with modern necessities. It is convenient to all of the NYC hot spots -- Times Square, Grand Central, and lots of restaurants -- and enough off the beaten track to be quiet for sleeping and for catching cabs, UBERs, busses, and a sense of perspective. My experience from check-in to check-out was a solid 5-star -- personal, attentive, and far above what I've experienced from the best of the major chains. Thank you to the front desk and the attentive waitstaff at the breakfast buffet. The Westgate goes to the top of my list for my next NYC trip even if I'm not taking the Maine-NY bus.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Rooms

    Rooms-5

    Service

    Service-5

    Very disappointed

    Reviewed by 514rebeccat(Syracuse, New York) on Feb 19, 2020

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    Arrived at 3:50 and was told room was not ready and would not be ready for at least 45 minutes. Over an hour and a half later room still not ready. As a Westgate owner I am very disappointed. Spoke with assistant manager Seidy Velez who said there was nothing she could do. Offered us older unrenovated room. Asked if we could check in to that room and switch after we went to theater. We were told that was not possible. Hotel is also under renovation and there was no notification of this given so no restaurant to even grab a bite to eat while we waited. Was given a bottle of wine as compensation after a nearly two hour wait.

    Jose the Doorman ??

    Reviewed by BostonBuddhist() on Feb 19, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We loved our stay in NYC but Jose the Doorman made our stay all that more memorable...so helpful getting us around town, sharing the insider tips and just a delight! Thanks again, Jose! P.S. This is Not a review of the Grand Central Westgate...we weren't too impressed with the place!

    Perfect New York hotel

    Reviewed by Patti G() on Feb 18, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The staff was amazing (Specifically Seide and Kevin and the bellman whose name I didn't get). The room was clean and had everything we needed. The location was convenient but just enough off the beaten path that it was actually quiet and restful. There were plenty of food and drink options in the area and it was so close to transit that we could get everywhere we wanted to go easily. But it was really the staff that made our stay exceptional.

    Individual ratings:

    Location

    Location-4

    Service

    Service-5

    Nice Hotel, great service

    Reviewed by 4Peas_11(Andover, United Kingdom) on Feb 15, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We had 4 nights in NYC, and enjoyed our stay at the Westgate. Eventough it currently is being refurbished, bar and restaurant areas on ground level, we had a lovely stay. All staff from cleaners to doorman to management were very friendly and couldn't do enough for you. Room we had was well populated and had everything we needed, somewhat dated features but that's what gives it the wonderful character. Good location 5-10 minutes from Grand Central station, and central for Manhattan. Gave this review a 4 only becaise of the refurbishment, but I'm sure that will be done to a high standard to make it a 5 * review.