Jewel Dunn's River Beach Resort & Spa

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

    What to expect (based on 6997 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Great staff, beautiful beach

    Reviewed by TannersB2() on Dec 05, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    If you have the chance to visit Jamaica and are looking for a relaxing resort, this is it. Be sure to find Romario Edwards as he’ll be sure you’re taken care of at all times and makes your trip that much more enjoyable with the care/service he provides. My wife and I have visited several places and Romario stands out as one of the most generous employees of all resorts we’ve been to. Also visit the Japanese steakhouse and ask for Brian as your chef - he’s tremendous.

    Nice Place, We would return. Improvements, Needed.

    Reviewed by SeaLauMor() on Dec 05, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    Hello! We went to this resort November 24th through November 29th. We celebrated my birthday as well as our honeymoon while there. My honest review is 3.5 stars out of 5, for my personal experience. We booked our entire vacation through West Jet Vacations. I will explain the good and the areas needing improvement: It takes a long time to get to the resort from the airport. You drive though 2.5 hours of poverty-stricken areas, and as such, we would definitely suggest taking coach transit, as we did. That is no fault of the resort, though! Upon arrival, our bags were handled for us, which was wonderful. We were greeted with cold, cloth towelettes to help cool us down in the open-area lobby, as we adjusted to the warm Jamaican temperatures. We were greeted with a delicious cocktail upon arrival (even my husband that does not drink, loved it)!!!! Check-in was am extremely smooth and easy process, taking approximately 15 minutes total while we sat and filled out forms/drank and took in the beauty that the lobby presents. A bell-hop took us up to our room; we werw in the main, Saphire building, in a corner room on floor 5. My husband had prearranged a birthday surprise for me, for $100USD. This included the staff decorating the room with balloons, a cake being made for me (we didn't really eat it, because it tasted like protein powder), and a bottle of champagne. There were two champagne flutes and a heart made of flower petals on the bed, but I'm not sure if that was for my birthday or just because we were on our honeymoon! The room was stunning... there are no glass pane windows there, but adorable wooden shutters that close tightly enough to keep in the cold, fresh AC air. The balcony was enormous, and fitted with a table set plus a clothes hanging rack built into the wall (which we made great use out of with our swimsuits). The bathroom was a little tight with a tub and toilet, but the sink/mirror room was enormous. The mini-fridge was kept well-stocked throughout the trip. The entire room was beautiful and classically decorated. The bed was horribly hard, and the pillows gave no support. I woke up in pain every day. The shower would lapse in pressure/warmth after about 5 minutes in the shower, every time... but it would return after a minute or two. The internet in the room was amazing, but the resort internet was horrendous (luckily, we didn't really need it out there). Our room had a beautiful ocean view (though the roofs below weren't pleasant), and on the other side of the hotel, was an incredible mountain view (we always poked out onto the balcony by the elevators in order to take in that view). We did read reviews about a musty smell in the hallways/rooms, and we did notice it in the hallway. But, it wasn't over-powering, and frankly it is extremely common in every Caribbean hotel you will stay at; you're against the ocean and people walk around half-wet... it's going to happen. That being said, Club Bling seriously needs to be pulled apart. The musty smell is overwhelming, to the point that you can smell it two rooms over, in the bar. I'm not sure who thought of carpetting a club, but it isn't the best idea... We spent a few nights in there and it did bother us, every time. Moving on... the people. The staff at this resort are efficient, friendly and excellent at their jobs for the most part. They are not cheap with making your drinks, and they are relatively quite attentive. The gentlemen in charge of getting folks on the busses are amazing... we loved those funny guys. The only problems we did have with the service, was: The housekeeping threw away the bed petals that I was drying to dry for the scrapbook, on the third day... On the second last day we were there... housekeeping never came. We called down, and no one picked up. We called down later, and the only thing they worried about was that we were out of toilet paper and delivered it... That was the only day the housekeepers ignored our room in the morning, AND didn't do turndown service. It was disappointing to spend our last night there in a bed with the duvets all twisted up. We also really did not appreciate the spa ladies continuously bombarding us to purchase massages... it was SUPER annoying. The other service issues, regarded... The food portion of the review. We waited 50 minutes for 1 pizza, one day. We finally got it and it was the wrong pizza. This was after the guy told us every 5 minutes that it was almost done, confirmed the pizza 30 minutes in as a different pizza than we ordered.. we corrected him... and still got a totally different flavour. Of the 3x we ordered the same pizza, not once was it the same pizza as the time before. That server who works afternoons just isn't great, compared to the gentleman who works later at night. The food, otherwise, was good. The pizza even tasted good, despite not always being what we ordered. The quattro formagi with forgotten gargonzola was legit the best pizza. The moonstone restaurant was extremely underwhelming. The tiny lamb portion was the most delicious lamb I've ever had... but the server forgot my husbands bruscetta and the antipesto buffet was simply disgusting. I'm not a picky person at all... but it was gross, and we heard other patrons saying the same thing. We were starving after we left Moonstone, and had to stop at the Aquamarina Grill. Moonstone DID do a great job with the Dinner Under the Stars on the Pier, though! It was good but wasn't enough food, and we did go for Aquamarina, again. The Aquamarina Grill has BOMB food... OMG. Their jerk chicken was freaking spot-on, and their chefs had the BEST personalities. I loved that place. I ate multiple plates or Jerk Chicken that week! The Coral buffet was decent. The staff were great, other than clearing our table 2 times that week while we were getting our food. The omlette dude messed up and gave my husbands omlette to another person, then messed up his second omelette... a shame as he waited about 30 minutes for it. The breakfast, in general, was a little boring as it is the only breakfast location and it's the same heavy foods every day. They did an amazing job on American Thanksgiving Dinner, though!!!!!!! Were Canadian and it was so cool to try some delicious items we see in American movies. They also did a great job with the Beach Party Buffet. It was amazing!!! The boys at the main swim-up bar were our favourite bartenders... they always did a good job. Those Pina Coladas were the best ever, but I do suggest people ask only for Coconut Rum if that's what you're used to... otherwise it will be half a glass of rum as they add Appleton in with the Coconut rum. The Irie Cafe made the BEST frozen coffee ever. I truly suggest Tepanyaki... holy macaroni, that was my favourite meal. We ate around the grill on our first night at the resort. It was incredible food, a great, hilarious chef... and it was our first experience with eating at this all-inclusive. There was no shortage of food being served there. And, it gave us our first hint of just how well Jewel Dunns Resort does at getting that sense of community going. The community will be the next section... Holy wow, we loved it. If you choose to particpate in Dinner on the Pier, The Beach Party and Tepanyaki, you will be seated with other guests. We often keep to ourselves, but we loved being able to sit and talk with other folks from around North America. It was really fun. You meet people all the time around the pools and bars and restaurants, and it is so nice to have friendly faces to run into. I also suggest the orientation on your first morning, as it gets you to meet people and get an informativd look around. We had the absolute pleasure of going to the Honeymooners/Anniversary Cocktail Party, and to the Love Game Show nights. We particpated in both and had a blast. The entertainment team that ran those events/ the games near the pool and the Talent Show really are fun people. It was a bit of a culture shock as they tease/verbally push/sarcastic/ act annoyed in a joking way, WAY more than what would be considered appropriate in Canada, but we accepted that the Americans and Jamaicans just play that way lol... don't act offended, fellow Canadians, and you'll realize the entertainment team is just a bunch of fun-loving jokesters. They gave us a number of fun evenings! The pools were beautiful and fairly well maintained (could have used alot more sifting of bugs and debris). There is alot of bees around the pool bar, but they mind their business and just want the syrup. The ocean was SO warm and incredible. No sharks or big fish... just beautiful. It is the nicest Caribbean beach I've ever been in. The non-motorized water sports are free!!!!!!! They do let vendors onto the beach, but they are registered and allowed, on rotation, throughout the week...and most don't push too, too much. But they will ask you to buy stuff (one guy swam up to me in the ocean and I didn't like that too much)... there are locals who bring out jet skis and try to get you to ride... but they can't come into the roped off area. The gift shop is extremely fair priced. We LOVE our new picture frame!!!!! I really loved the culture they created at this resort. There is a sense of community with the other guests, and most of the staff are wonderful, attentive, fun-loving folks. There certainly is ways that the resort could update itself (ie, new beds, the pool having big blocked out tiles covering the sandals logo/ pieces missing in the pool wall), new carpetting, etc. BUT. We would honestly return. It is a generally well-maintained resort, there isn't too many guests at once and it is beautiful and protected from the tourist-risks. I would suggest that couples wanting an adult-only, regular-person experience to come here. It is not an over-the-top resort, but wow. It was a great time with lots going on (plus, they can set you up with lots of excursions).

    Just okay

    Reviewed by MeganHanson(Cedar Rapids, Iowa) on Dec 05, 2019

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    Pros: Beautiful beach Good jerk chicken at the grill Fun pool and pool bars Fun water sports Cons: Very unhelpful staff, just didn't seem to have the time of day for us Weird smells all around Rooms are small and outdated Internet SUCKS Food in general was not good

    Individual ratings:

    Cleanliness

    Cleanliness-2

    Location

    Location-5

    Rooms

    Rooms-2

    Service

    Service-1

    Value

    Value-2

    Couples trip for birthday

    Reviewed by Malik0406() on Dec 04, 2019

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    This resort was not good at all this place is for an older crowd not for no young couples. Boring ass resort dont spend ya money here. Food option is boring too tired eating the same old cold food. This is a .5 star resort lol. Acs dont work and hardly any hot water when taking a shower. Tv channels dont hardly work and the resort activities are boring. My wife and I and our friends will never come back here.

    Serious safety concerns

    Reviewed by solotraveler2343() on Dec 04, 2019

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    Upon my arrival at the Resort on 11/24, the employees that approached me were enjoyable and welcoming. However, once I was escorted to my room, I surveyed the space (which is customary for me as a single traveler) and noticed that the deadbolt to my door didn't work. I immediately called the front desk to verify if it should work. The operator claimed that she didn't understand my question and placed me on hold for several minutes. I eventually hung up the phone and concluded that since it was keycard access to each room and that the Resort received very high reviews, I should be safe. My biggest concern about this is that I was placed in a room that was not safe, which resulted in my safety at risk. The only added security I had was the door latch and one of the chairs that I moved in front of my door. On the afternoon of Tuesday, November 26, I noticed a male guest sitting on the bench outside of my room. After I entered and settled in, and decided to relax before my spa treatment. Moments later, I heard some rumblings outside of my door. Seconds later, I heard a click and the door knob began to move and my door opened. I yelled immediately that someone was in the room. As the door was ajar, I noticed a spa employee and the male guest who was seated outside of my door earlier. The spa employee was very apologetic and explained that the male guest said to her that it was his room. My biggest concern about this is that someone gave her a key to access my room. Later that night, to say that I was unable to sleep was an understatement. The following morning, someone from the front desk called to ask about my stay. I was at that time I shared with her what happened. Rather than waiting for a manager to contact me, I decided to report the incident personally. Carol, the manager on duty listened to my story and was extremely surprised that an employee had an access keycard. She confirmed that no employees should have a master key. My biggest concern about this is despite clearly specified protocols to ensure the safety of the guests, she still gained access to my room. Immediately following my explanation, she escorted me to a suite so I would feel safe for the remainder of my stay. As she gave me a tour of the space, I noticed that there was deadbolt on the door. I asked her to confirm that every door has a functioning deadbolt. Afterward, it immediately caused me to pause because it verified that I was placed in a room with a faulty lock. Another concern that I have that it was not until I mentioned that something else needs to be done, it was assumed that moving my room would be the only solution to this highly disturbing experience. Later that day, Carol called to provide an update about the investigation. She noted that the team reviewed to footage to confirm that the male guest stopped by the front desk to ask for access to his room. For some reason, he mixed up the numbers and said my room number instead. Again, this was the same guest who saw me enter my room and knew I was in there so there was in no way he could have confused my room his room. She also informed me that she spoke to the spa employee to learn how she gained a key to my room. Although the spa employee stated that she did not unlock the door, in fact she did and mentioned that to Carol. She reassured me that she needed to touch base with the employee again to verify. Although I asked for a refund for two days, and the manager stressed that an investigation would be needed, I couldn’t help but to think that the moment I was assigned to my original room I was not safe. Later that evening, Carol stopped by my suite for me to sign the document to confirm the refund for two days. Again, I had to initiate the conversation on what happened in regards to the investigation. She shared that she and the investigative team spoke to her about protocols and reprimanded for her decision. On Wednesday evening, I completed the survey to indicate my disdain about my experience at the Resort. I later received an email from Kenisha Gordon regarding my low scores and details of the incident and asking me to return in the future. As I mentioned in the survey, I have frequented all-inclusive resorts. This was my first trip to Jamaica, and unfortunately, was ruined by my experience Jewel Dunn’s River Adult Beach Resort and Spa. I will return to Jamaica, but not at this resort.

    Individual ratings:

    Rooms

    Rooms-3

    Service

    Service-2