Jewel Paradise Cove Beach Resort & Spa

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

    What to expect (based on 4490 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Super friendly resort

    Reviewed by JanB869(Myrtle Beach, South Carolina, United States) on Oct 25, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We just got back from staying at this very nice resort in Runaway Bay, a little over an hour from the MB airport. I will start with the transport to the resort by Jamaica Getaway Travels. Awesome driver Kevin was a pleasure to have drive us with information and a safe travel experience. We were greeted at the entrance to the resort and were told we needed to wear masks while walking around and to use the sanitizing cleaner for our hands. Our room wasn't quite ready yet so decided to eat lunch at the buffet which was good. I think everyone of the staff went out of their way to make our stay pleasent but of course a few stand out! How about Nicole with my friend's chocolate maritini waiting for her after dinner every nite. Or the bartenders Marlon, Tamique and Donovan every night greeted us with a smile! For breakfast we had the talented Merrik making our omelets, Kadierdra and Samanda serving us with a smile. The lifeguard that made a homemade remedy for my bug bites and the other that took us out on the glass bottom boat. And of course our butlers Twaine and the ever smiling Christa! Thank you ALL for making our trip so much nicer. The weather was great as it was party cloudy and we could sit on the beach all day. Our chairs were set up with flowers and a cooler full of water and beer. Service at the bars started at 10am, you must try the Hummingbird! YUM. The pools were kept spotless and a very cool surprise, the slide for grownups! So much fun and was open every day.

    Impeccable service

    Reviewed by tackeemfrancis() on Oct 20, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My experience at this resort was amazing upon arrival they ensured they assisted us with our luggages they were super friendly the customer service, the staffs/manager of the main dining room ensured everything was going well our housekeeper TrudyAnn was also amazing will definitely be back.

    Appalling Service

    Reviewed by Ronnieyarde() on Oct 20, 2020

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    My parents booked this resort to celebrate my birthday. She paid for the dinner package on the beach. The main course was late by 20mins and they provided the wrong selection for my husband. When we complained, nothing was done. When we complained the next morning to the duty manager, she did not acknowledge the complaint until I threatened to with hold payment. The reception staff were rude, the hotel itself is scruffy, outdated and worn. I wouldn’t recommend staying here unless you are desperate or have no where else to go. The service is appalling and staff and management are unprofessional, with an appalling attitude. I wouldn’t waste your time or money on this resort.

    Great for honeymoons

    Reviewed by abneyfit(Mobile, Alabama) on Oct 19, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We loved it. Everyone was super nice. I would recommended booking excursions before you go because they book up really fast. The food was awesome! They have ping pong and awesome pools with multiple swim-up bars. The views are ones we still dream about.

    Good to be Home!

    Reviewed by nardiaa2017(Kingston, Jamaica) on Oct 19, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The best value for money right now, for an adult only all inclusive property that maintains strict adherence to COVID-19 protocols n Jamaica. Relax and enjoy while being safe. Others may be bigger and newer, but none can compare to the Jewel Paradise Cove experience for international visitors to Jamaica, and locals alike. For locals and international guests, this hotel is a must stay, if you are desiring excellent food, great amenities, nice beach, pools, bar, superb spa, multiple restaurants, no crowding or noise, the perfect hotel for excitement but also relaxation, a perfect couple getaway. While the hotel is not huge, it is large enough to allow you to any large crowds, and feel perfectly at home by all staff from you enter the property. The room service menu is appetizing if you are looking to stay in and enjoy the comforts of your room. All rooms are of a high standard, but please select a butler suite, which will be the perfect value for your money, with the high calibre service which you will receive during your stay. The butlers ensure that there is nothing which you can think about that cannot be fulfilled, believe me! My recommendation is for you to soak up the sun at the beach and pools throughout the property, enjoy the great food and drink selection, but do not leave without doing a spa service - its one of the many hidden gems at the Jewel Paradise Cove with some of the most amazing views on the property. I highly recommend the massages and body treatments, which are superb. On your next stay please ensure you look out for Camille - Front Office Manager, Althea - Spa Aesthetician, Merrick - Omelette Specialist Extraordinaire, Twain and Crysta - Butlers, All Lifeguards, Bellmen, Groundsmen, and Room Attendants, lastly and most significantly Barbara Burton Jewel Paradise Cove General Manager! You will have an unforgettable experience, tell them you heard it from Nardia A!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-5

    Value

    Value-5