Buena Vista Suites

We stay here every time we go to Disney and we have a larger family. The rooms fit us all comfortably and with plenty of room to spare. We’ve stayed here a total of 5 times throughout the past 5 years and it’s always been consistently clean and welcoming. We always looks forward to our stay! The breakfast is wonderful with many options. We’ll see you soon, I’m sure!

I got very good sleep while i was here and was not bothered by room service or any other noises from neighbors or the hallway. I think the bistro menu could have more on it but it was good for what it was. The staff helped me with each of my problems.

If I could give no stars I would. This was the absolute worst experience my mother and I have ever had at a hotel, and we’ve been traveling for quite some time. We booked the room for Wednesday through Saturday morning, with me staying alone on Wednesday and Thursday until my mom joined me Friday evening. Everything seemed fine, until my mother saw a cockroach on our bedside table last night. I went down to the front desk to ask to be moved and was told there were no rooms available, but that they could get someone up to service our room in 5-10 minutes. Not what we really wanted, but we’ll deal. About an hour later, there was still no one servicing our room so my mom insisted on going downstairs to speak to the front desk. Meanwhile, I saw another cockroach. Bigger and darker, so definitely a different cockroach than we saw before. My mother was once again told that they were all sold out, and she then brought up that we had put in a service request an hour ago and still no one had shown up. A manager then came out, condescending as can be asking my mother “Are you SURE they were cockroaches? Are you SURE it was an hour ago?” He wasn’t kind to her until he looked in his log and saw that we did, in fact, put in a service request over an hour ago at this point. Suddenly they magically had another room available, but at this point we really didn’t want to be here anymore. My mom asked to be transferred to the Caribe Royale, as we’ve never had issues there and they’re a sister hotel to Buena Vista Suites. They said that they couldn’t match the price, as our problem was “just a little bug issue”. My mom just ended up asking for a refund for the night, but we honestly wish we would’ve gotten a full refund for the entire stay as it’s absolutely revolting that I was there for two days prior to the incident. I’m disgusted at the cleanliness of the hotel as well as the lack of customer service. Never will stay here again, and I’ll make sure to never have clients book here in the future.

This was a great location if you are going to the Disney parks. They provide a shuttle service which was super convenient. They have a complimentary breakfast with a bit of good choices. All around an enjoyable stay.

Overall great hotel with complimentary buffet breakfast, they change up food items daily. The pizza bistro has very good tasty pizza & other items. Big nice pool & whirlpool. Centrally located to everything. 7 eleven, CVS & shopping plaza right across the street.