Holiday Inn Club Vacations at Orange Lake Resort

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 8082 reviews):

    Cleanliness

    Cleanliness-4

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Lovely Holiday

    Reviewed by Fluffy009(Bristol, United Kingdom) on Feb 27, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    This review is a bit late. We stayed at th Holiday Inn at Orange Lake in August 2019. We had a 2 bed villa in the West Village area close to Breezes Restaurant and great access to the 192 W Irlo Bronson Memorial Highway (after being offered one in the East Village which we refused as we had read reviews that there was not a lot there). The villa was a great size, albeit a bit tired looking in some areas. A lick of paint would make all the difference. It had a double and a twin both with their own bathrooms, a lounge, dining area and kitchen with everything you needed for self catering holiday, including a washing machine and tumble dryer. The villa was absolutely spotless. You only get one light clean if you stay longer that 10 days. There was also a patio area to the back overlooking gardens and a lake, but we never utilised this. The resort is absolutly huge and you definately need a car to get around, although there is a complimentary resort bus which operates, but we never used it. We only visited the pool area and restuarant by our villa, so can't comment on any of the others. The pool area by Breezes restaurant was lovely. The one we used had a sloping walk in which was great. The Breezes restaurant was good, some of the portion sizes were very large, so we shared a meal on a number of occasions. They also have televisions where you can watch sports etc. There is also a shop in the west village which sells a lot of different things and also has a coffee shop at the rear with the most delicious and huge cakes. This review would have been given 5 stars only for the fact that as the resort is a "cashless" resort you need to give them you credit card details which they connect to your room. We had an issue with our card one night where the server in the restaurant said it had been refused. We contacted our bank the next day and it was because a wrong number was entered by the server. They then gave us access to check our account on a daily basis and we came across 4 transactions which had been taken by the resort, totalling nearly £800 and we had only been there for two days. After another day of trying to sort it out, we requested that our credit card details be taken off their system and we would just use our card as and when needed. Please be vigilant about this and check your transactions every couple of days. Apart from the above issue, we had a great stay at this resort and would definately stay here again. We love Orlando and we hope to be going back very soon.

    Individual ratings:

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-4

    Poor Customer Service

    Reviewed by Mort48() on Feb 27, 2020

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    It appears that despite the facr that the staff draws a salary no one knows or cares about the guests! We arrived early and our 3 bedroom unit was not available which is totally understandable. We had to pick the rest of our group up at the airport and we were assured we would receive a call when our room was ready. We never received a call. The explanation for this was "it is an automated service"...hence no service. The unpleasant manager explained that we were told to call after 4 if we had not been notified. We were never told to call after 4:00. When we returned later in the evening we realized we knew the building but not the actual unit. After 15 minutes on hold we were told our unit number and once again told they didn't work at the front desk and had no responsibility for notifying guests in a timely fashion of their unit. When we arrived at the unit there was no ice. Now they clearly knew someone was checking in since we were already on site. A call to the front desk resulted in some totally illogical explanation about us not wanting to use other guests ice. They said the cleaning staff always turned the ice maker off after cleaning it. When I asked them to explain how cleaning a bathroom and leaving it usable is different than cleaning an ice maker and leaving it making ice is less sanitary of course there was no reason. Of course, the only ice available is all the way across the resort. I am in the hospitality industry and I would never leave a guest dissatisfied. I was shocked and the saddened by the complete lack accountability and customer satisfaction on the part of the staff. Shameful!

    Don't get the Studio room

    Reviewed by thollin576(Grove, Oklahoma) on Feb 25, 2020

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    The studio room we got through RCI was in the basement with a view of the basement, so beware. I understand that they can't give out their best rooms for RCI but our location put a damper on the whole week. Also, if you say no to a tour of the property the sales people turn unpleasant immediately.

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Location

    Location-5

    Rooms

    Rooms-2

    Service

    Service-2

    Value

    Value-3

    Great Time with Entire Family

    Reviewed by Joe M(United States) on Feb 25, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We rented Four Condos for our entire family to celebrate our 50th Wedding Anniversary and had a WONDERFUL time. This is the third time we've had a Family Reunion at Orange Lake Resort and each time it gets better. There is so much to do at this resort to keep our Family of 19 involved with activities. We look forward to the next time we can plan for a Family reunion at Orange Lake Resort,

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Winter get away

    Reviewed by mcsbravo852(Buffalo, New York) on Feb 23, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We were in the west village great property all very well maintained. Look around were your staying, we were by the basketball court and doesn’t seem to close. We heard the ball all day and night. Another thing is a room by the staircase where again you hear people like a heard of elephants all day and night and early in the mornin.