Holiday Inn & Suites Across from Universal Orlando®

3.0 star rating

Standard accommodation with basic facilities and limited services.

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    What to expect (based on 2832 reviews):

    Cleanliness

    Cleanliness-4

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Good location and spacious but.....

    Reviewed by jok474() on Oct 16, 2020

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    We were very happy with the suite size and location for the price but we had some issues. Both shower drains would back up and we were invaded by small ants. All 3 phones in rooms did not work, so trying to reach the front desk was not easy—when we did, the receptionist said she would send someone right up but nobody showed up. The receptionist was very apologetic and gave us IHG reward points for the inconvenience. I also was surprised about the unexpected parking fee.

    Great place to stay!

    Reviewed by Monica-Kilen(Hampton, Georgia) on Oct 12, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Great place! The staff are very friendly, helpful, and accommodating. Carlos Front desk manager was extremely helpful! Great location. It's super close to universal as we were able to walk back and forth each day we visited the parks. It is perfect for a family vacation. I have stayed here multiple times and will definitely stay again.

    Tiffeney B.

    Reviewed by tangaliaw(Hialeah, Florida) on Sep 27, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    The hotel is a bit dated but centrally located near restaurants, premium-outlets,theme parks,etc., I must recognize employee Tiffeney B. She is truly a kind,professional,caring individual delivered excellent customer service. She went over COVID-19 concerns/questions,checked my family in within minutes, was patient and changed our room assignments with a outgoing and positive demeanor. Tiffeney absolutely delivered excellent service service and with this my family and Harley family will indeed lodge here every time we travel to Orlando.

    Holiday Inn & suites Universal

    Reviewed by J4523FGanas() on Sep 26, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This is our second stay at the Holiday Inn for our family vacation. I was happy to that Tiffeney was still our concierge. She is knowledgeable and friendly. The hotel is under remodeling which is great for our next stay.

    Good hotel Great staff.

    Reviewed by Kikil1995() on Sep 26, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    You can tell the hotel is remodeling, however you don't see any mess. Everything is nice and clean. We were greeted in the front by Tiffeney and she was very helpful. Not only she did her job but went above amd beyond. We are not from Orlando and she was able to help us with everything plus let us know about the things we would never of asked. Tiffany not only made our welcome pleasant but our trip as well.