Disney's Old Key West Resort

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 3129 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Relaxing, cute, clean, and great!

    Reviewed by heatherrobbins88(Marlton, New Jersey) on May 06, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This was my first time here in 15 trips to Disney and I think it is now my favorite. Olivias is fantastic for breakfast, the pool is awesome, the balcony off the room was so calming to sit and enjoy the golf course, lake, and palm trees. The staff is so friendly, the little store to shop in has the perfect amount of stuff, and the bus stops were always empty. The atmosphere is just so nice and homey. It looks so big and intimidating on the map but it’s really not and they will gladly drive you and your luggage to your room. The colors on the outsides of the building are so cheery but calming, and the rooms are so spacious, new, and clean. I loved everything about this resort. The only way it could be better would be monorail or skyliner access. Otherwise I give it a 10/10!

    Bait and Switch

    Reviewed by 204tammya(Ohio) on May 04, 2021

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    Paid for a water view room. They put us in a room way back of the resort with no water view. Then they move us further out with a room with bugs in the bathroom. No compensation for the room that was less expensive. Unless you are in the vacation plan group beware of bait and switch on this resort.

    Very nice resort

    Reviewed by jimh242(West Covina, California) on Apr 28, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Very clean with large bedroom and large bathroom. Perfect for both of us. Quiet and peaceful location. Staff is friendly and helpful. Our reservation request for a first floor room was filled, which we really appreciate, using a wheelchair as there is no elevator in the building we were in.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    No one will pick up the phone!!

    Reviewed by naturalkaos(El Dorado Hills, California) on Apr 21, 2021

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    Very upset and we have not even arrived. Disney World will not answer their phones. This is crazy since everything has to have reservations. We bought our entire trip at Disney world and now we can’t reserve dinning or parks. How does that work when we are flying in from CA? We can’t go to the parks on different days. Disney is losing all its service soon no one will look past their over priced experiences if they can’t fulfill on service. We are considering canceling if Disney does not get back to us.

    Disney Old Key West

    Reviewed by Trail677979() on Apr 20, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Some Things were down due to restrictions, Such as the boats to Disney springs, but they tried there best to make things easy and comfortable. Housekeeping and the staff were still very responsive. Need a better number to call so you are not on hold for such a long time when trying to contact the front desk.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5