Seralago Hotel and Suites Main Gate East

2.5 star rating

This hotel is rated between 2 and 3 stars. 2 star - Budget accommodation with limited facilities and services. 3 star - Standard accommodation with basic facilities and limited services.

    What to expect (based on 3849 reviews):

    Cleanliness

    Cleanliness-3

    Location

    Location-4

    Rooms

    Rooms-3

    Service

    Service-3.5

    Value

    Value-3.5

    5 most recent TripAdvisor reviews:

    Unsafe

    Reviewed by Deanna P(Jacksonville, Florida) on Aug 08, 2020

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    We couldn’t stay there the door wouldn’t even lock. It smelled so bad and the carpet was pealing up. The bathroom was molded and had holes in the walls. O and they charge a 50 deposit not in any fine print that will be refunded within 7 days. None of the aminities are available or open. Don’t waste your time it’s the worst I’ve ever seen. We reserved a kids suite that was supposed to have a queen bed a twin bed and A bunk bed. Well it didn’t. It needs to be inspected and closed down.

    This place should close. Permanently.

    Reviewed by ChefRichWilson() on Aug 08, 2020

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    Nasty place. my toddler found cockroaches in the room, our sheets had FOOD CRUMBS in them. And there are holes in the walls that they have just taped (like, scotch tape) and painted over. The pool area is overgrown with weeds and y’all grass that is completely full of trash. FULL of Mold, mildew, and no one on staff is available after 10:00pm. So when your neighbors start drinking and having a parking lot party with wall rattling bass and launching mortars in the middle of the night, no one is available to try and switch rooms or to even file a noise complaint. I will happily NEVER book here again and warm as many people as I can against it.

    Front desk

    Reviewed by 980glendar(Kissimmee, Florida) on Jul 30, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I would like to say that Rosey at the office is great she's kind and has been very helpful throughout my stay. Rooms are clean I don't have any complaints. If you ever come to the Orlando Kissimmee area this is a great place to stay!

    My stay

    Reviewed by Juliet7819() on Jul 24, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    It was great.... they do need bigger trash cans their was a lot of garbage bags from rooms just sitting by the trash cans.. and they need someone to cut the grass... other than these 2 things my stay was great

    A Better Stay

    Reviewed by 961berthap() on Jul 20, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We stay here several times a year. This was the second time so far we've been able to stay. When we stayed in May it was not the best as usual but due to the Covid 19 we understood the precautions they carried out. The only bad part was both hot tubs were shut down but the pools are heated so it was tolerable. This stay we had in July was better as at least one hot tub was working. A little daily cleaning to our room was fine with me as I knew it was cleaned and disinfected. I love coming here as it is my place to go for a quick relaxing weekend or more. Great for couples and families to get away at a reasonable price.

    Individual ratings:

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5