TripAdvisor Traveler Rating

This is a timeshare property, so be aware. The lobby looks nice and there is ample parking if you are willing to walk a distance to get to your room. We had to always park two buildings down and walk. There is no luggage cart for an entire building, so we had to bring our own luggage up to the 4th floor. Other than the lobby, the rest of the hotel is outdated. The elevator got stuck several times during our 3 night stay. The sports equipment is broken or defective. Also, you must walk to the equipment building and then once you get the equipment, walk far to use it and then walk far to return it. The staff has an attitude like why are you asking me anything. Everything is extra, such as they have a small water park in the middle but you must pay to use it. There was no cleaning services at all. You get a set of towels that is supposed to last your entire stay. You clean your own room, take out your own garbage, and so forth. They tell you that your timeshare tour will last 120 minutes and from start to finish lasted 255 minutes. It seems like you can never leave because when you say no, they send another person, and then another person, and it keeps on going, no matter how many times you say no.

Booked this “Hotel” and prepaid it online. We took a chance and wanted to stay somewhere different as we visit every year and normally stay at real Hotel in Celebration. We will not make the same mistake to ever come back here again. Now, it really DOES HAVE potential! It can be Great! …. But it’s not. Mainly because IT IS A TIMESHARE !!!!! Of the worst kind! Be prepared to be roped into the “tour” and waste hours - (with the worst pre packaged breakfast ever) and …go to the Boiler Room setting and when u don’t spend the 70k they will bully , insult and pretty much RUIN YOUR DAY! If they got rid of that awfulness of a con and put time into the property professionally it would be GREAT! Would have been maybe good except for that experience. Room was hard rode but we did love the patio! On site resteraunt had overpriced Bla food and a mainstream Bla Bla beer selection but bartenders were nice multiple nights. It’s all Attitude and this time share has a Bad one ! Stay clear !

I met with the My Points Unlimited Team at my conference and they were able to recommend this resort for me and my coworkers. Great resort and great location for us. The accommodations are fantastic. Pool, food, entertainment, etc I will be staying here for more conferences.

Worst experience of my life. This place is by far the worst resort we ever stayed at. First room had white mold on everything , a soaking wet carpet and a leaking shower. They changed rooms for us, the second night which was ruined by what seemed the only explanation had to be construction going on at all hours of the night. I then called and complained to be woken up around 2am to security ringing my bell multiple times. Then proceeded to give me an attitude and telling me there was basically no noise and go back to sleep. Easter morning came, i went to talk to a manager which basically treated me like crap while giving me some fake apology. Daniel the manager and the security were by far the most unprofessional people I have ever came across. Zero hospitality, zero care for my problems. They claim to of credited me for one night which I'm still waiting to see if my last two night's rest were any better after but ironically those nights were ruined and i dont think their measly couple dollars will change that. Do yourself a favor and find a different resort to stay at before your vacation is ruined like mine. Happy easter 2024

Awesome place to stay, I loved the resort style and the friendly staff it was an amazing stay we absolutely loved the scenery and the atmosphere ?? and the security was a nice addition and the pool was lovely snd we had a great time swimming and enjoying the outdoors there too