Westgate Lakes Resort & Spa

3.5 star rating

This hotel is rated between 3 and 4 stars. 3 star - Standard accommodation with basic facilities and limited services. 4 star - Quality accommodation with a variety of facilities and services.

    What to expect (based on 6770 reviews):

    Cleanliness

    Cleanliness-4

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-3.5

    Value

    Value-3.5

    5 most recent TripAdvisor reviews:

    Run Down & Filthy

    Reviewed by dmarochi() on May 11, 2021

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    I am extremely disappointed with my stay here! This is not my first time staying here. I have been been coming for years & I've always chosen this resort for the convenience, up-keeping & attentiveness. It's been three years since I've visited & I must say the resort has fallen to a different standard than it once was. I am a Time Share Owner @ a different resort. I would NEVER exchange my points for deposit in exchange for the Westgate Town center. The upkeep of the hotel has fallen, the pool areas are trashed & the bed linen was disgusting!! There is junk left across along the balconies & stairwells. The bed comforter was moldy & disgusting! When I called to complain they left me the new bedding at my door to change myself! I complained at the front desk & they told me to call Corporate! Do not buy into this timeshare. Do not stay here if you want to enjoy your stay & sleep comfortably. I am completely disgusted & disturbed.

    Horrible people to work with. Extremely unprofessional, extremely unorganized. They do not care about the née hires. I

    Reviewed by Vacationer567989() on May 11, 2021

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    Horrible people to work with. Extremely unprofessional, extremely unorganized. They do not care about the née hires. I will never work for this horrible company. I asked for help nobody wanted to help me. It takes them hours to respond back to me when i was on a call. One floor supervisor trying to maintain 27 sales agent and help other departments at the same time is extremely unprofessional . No wonder why so many people are leaving this horrible company. I will never work for a company that doesn’t have enough support to assist new hires. Absolutely worse company in the world. I will never recommend this company to anyone.

    Has potential… but it is just “okay”

    Reviewed by KarenZH726(Vero Beach, Florida) on May 04, 2021

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    Oh boy. A review by a person with the infamous name of “Karen”. Here we go! ?? I’m actually still at the hotel as I write this review, so maybe some magical cleaning robot will swoop in and create some cleanliness. Okay, that’s not fair. In all honesty - the workers that we’ve seen here, really seem busy trying to whip this place into some sort of better shape. In my own humble opinion, I believe that this hotel fell long ago and they are trying to bring it back to life…. Unfortunately by covering up things in a not-so-beautiful (or correct / up to code) manner… ?? My Father checked in a day before us, and the check-in line was wrapped around the building, even though he was prompted to check in an hour before he arrived to the hotel by sending a text to a number that was emailed the day prior to arrival. It’s 90° folks, and it ain’t covered. This is Florida, y’all. Don’t you think we should have it together by now - having shaded areas where lines will be forming? Side note: I can say this because my husband is born and raised in Florida, so by marriage, I’m a Floridian. ?? Anyhow, after check-in, he got to the room, and went into the ‘B’ part of the condo. Went to the bathroom to spring a leak, and was met by a toilet that was doing the same. Upon further inspection (did I mention my Father is a former NY General Contractor and former FL home inspector yet ??), mold and (way too many to list) cover-up jobs were everywhere. Yikes. He called the front desk; no answer. Tried again 10 minutes later. Still no answer. Oh well. Moving on… He went for a stroll, poolside. Only to be met with wild, hootin’ & hollerin’, LOUD groups of people that disrespected any and all privacy that could’ve been had for any person sitting at or using the pool. We are talking radios blasting, beer cans, white claws, empty cups and bottles everywhere (trash bins were thisclose, but apparently too far for these classy groups!), dirt in the pool, a huge fight between two families broke out and now I’m exhausted describing that first 15 minutes of his trip. Let’s continue… Oh wait - almost forgot - he was bringing a case of Dasani water up in the elevator, and right before the doors closed, two…umm… less than friendly people stuck their foot in the door and jumped in with him, asking for his waters. He said no, and decided to take the stairs instead. Fast forward to the next day, my husband, son and I arrive. There was SO much traffic coming into the resort - which is HUGE by the way. The bigger the resort, the more people it can hold. And to fill these rooms, they also offer inexpensive nightly rates - which clearly tends to bring in all walks of life…. And drugs ?? I was working out on my balcony the last few mornings and was met with the stench of an early morning doobie being lit up. I’m all for people having a good time - and mostly that smell wouldn’t bother me. But the cigarette smell… all ???? over ???? the ???? place - is something we all couldn’t and can’t stand. Hallways, corridors, elevators you name it. Let’s talk about something positive here - Meli - who works at the entrance to the water park here, is simply incredible. Because of her, we decided to splurge the $20 per person to cross over to that area for an afternoon (side note: water park is only free for owners of the time share - and it has to be your week — not a trade). Well worth the investment, if you can. Our 4 year old son had an awesome time in the wave pool and especially the Pirate splash pad - that was hands down his favorite. The lazy River was a lot of fun, until, two Grandmas decided to stop traffic because they didn’t want water dumped on them (hi, you’re in the water…. And you don’t want to get wet? ???????)… they’re in the inner tubes, and the current is strong. We watched as a toddler in a life vest (no tube) went right into the middle of them and was stuck; getting pulled under because of the fast current.. luckily the Mom was nearby and pulled him out of that situation as quick as she could, but not before he swallowed enough water to make him gag, choke and spit up straight water after she had him. And incase you were wondering, the Grandmothers never moved - they had no idea what was happening. Scary situation ?????? Thankfully with the best outcome one could hope for. Another positive - the hostess girls at Draft’s were very sweet and friendly, as was our waiter. Unfortunately we did not get their names. Circling back to the bad now.. I’m providing some photos of the ummm… repairs… that have been done in our particular unit. The TV entertainment unit in the living room is broken, chipped, painted(?) and just plain ol’ old. Come to think of it, it’s all old. All of the furniture, the window treatments, the paint colors, the kitchen lighting, the chairs, the decor…. The list goes on and on. This place 100% is in desperate need of a remodel. All 3 bathrooms - the shower stalls have been re-caulked… but with brown caulk. With the white caulk underneath or up to it. It’s just messy. And wrong. And hideous. Even if we weren’t in the construction/remodeling industry, this is something that can’t be missed. Like, why brown? ?? There’s a huge chunk missing out of the master bathroom tile, too. And let’s not get started on the dirty floors - inside and on the balcony. Hair. Weaves. Dirt. Bugs. Dust. It’s got it all. Front door handle/locking mechanism looked like it had been tampered with… and never fixed, lol… Most of the dresser draws are broken, don’t close right and basically fall out of the dresser if you attempt to open them. So, needless to say, we won’t be staying here again. The resort will probably like hearing that after they read this review ?? While it may be good for some people/families - we just expected more for the money invested. I’ll end this review with a quote from my husband-of-few-words - “if I owned a timeshare unit in this place, I would be pissed”. ???????

    Not up to par

    Reviewed by breannab644() on May 03, 2021

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    Im going to give it 2 stars cause most the staff I encountered was very nice and professional. With that being said I am not very happy with our stay at all. The room was gross. There was trash in the halls everytime we walked out our room. The toilet handle was hanging off which made it hard to flush the toilet. The blinds was broke so if you wanted them close you had to turn them all by hand. Our bath was dirty. We called for someone to clean it and they sprayed it two times, wiped once, and was done. Needless to say it was still dirty. There was black curly hair in the shower as well. Our remote also didn't have a covering on the battery part so that was fun. On Saturday we went to the marketplace to order food. We stood there a good 15 minutes figuring out what we wanted to eat while the staff was behind the counter. When we got to the counter they then proceeded to tell us their system was down and we couldn't order anything. They then sent us next door knowing it was all one system. Also way over populated which lead to no parking! Oh, and when you request the manager to call you, they never do, so you have to keep calling. Manager I spoke to said they were very busy and they are going to hire more staff so they can give great customer service ??

    Roach motel

    Reviewed by jenniferbayne1() on May 03, 2021

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    I really wanted to love this place, but it was a huge disappointment. We paid $200 per night for our room, as we did not go to the sales presentation. Upon arrival we waited 40 minutes in a car line to check in, luckily the young lady we checked us in was very sweet, and helpful. Once we found our building we had to circle the parking lot like vultures looking for a parking spot for almost 20 minutes. Walking into the building there were a lot of people hanging outside the entry smoking marijuana, and cigarettes, with the entry door propped open. Trash bags lined the hallways at 8:30pm. We stepped into our room, and it was ok at first look, but upon further inspection, there was hair all over the sheets, some crusty substance on the blanket, and a thick coating of black dirt, and soap scum in the bathtub. It was busy, and I can understand that so I called down to the desk and asked for new sheets, I called at 9:07 pm. I called again at 11, and 11:30. Around 1 am, the sheets showed up. The following day we spent some time at the pool. There are no towels at the pool, so you need to take them from your room. After spending time at the pool we decided to have lunch at the resort. We waited in line to order our food for around 20 minutes, and noticed no one was getting any food, when we asked what was going on the girl at the counter said " my system is down, I cant get you anything" ok so we waited in line for 20 minutes for nothing, and no one said anything. I asked where else we could get lunch at the resort, and she said she didn't know. Fine. We found another place who let us know that nothing at the resort was working, and we would have to leave the property to get lunch. So we did. I called and spoke with the manager, and he offered us $50 in credit, after seeing my 3 calls the night before, and about the outage, that wasted part of our day. He told us to call when we got back on property to have our room cleaned. I didnt bother to do so, as I had already cleaned the tub, and changed the sheets myself. Finally Sunday morning while getting dressed, a roach decided to join us. Crawled down the wall and behind the bed, to join its roach friends. I can understand the screaming people at all hours of the night up and down the halls, I can accept people smoking outside, I can even try to wrap my mind around the sheets, but roaches is where I draw the line. My suitcase is currently sitting in the sun, covered in roach killer, because I am afraid to bring it in my house.

    Individual ratings:

    Rooms

    Rooms-1

    Service

    Service-1

    Value

    Value-1