Westgate Lakes Resort & Spa

3.5 star rating

This hotel is rated between 3 and 4 stars. 3 star - Standard accommodation with basic facilities and limited services. 4 star - Quality accommodation with a variety of facilities and services.

    What to expect (based on 6672 reviews):

    Cleanliness

    Cleanliness-4

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-3.5

    Value

    Value-3.5

    5 most recent TripAdvisor reviews:

    Very dissapointed

    Reviewed by MaddieGreenUK(Stalybridge, United Kingdom) on May 25, 2020

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    Where do I start!! Having found this hotel on the internet and also being told about it from friends. We came here back in September last year for our 2 week annual holiday. Upon arrival and having waited about 40 mins to check in - we were then given the wrong room - 3 times!!?? Once fine.. an easy mistake to make. but 3!! Come on!!. We were also presented with another guests bill!!?? Your staff were clearly rushing when they were dealing with us. They need to take their time. What you guys need to be conscious of, is people travelling from the UK have to endure a 9.5 hour flight, with another 1.5 hour for passport control - followed by then another 1.5 hour drive to the hotel. By the time we come to check in, we are both mentally and physically exhausted. Don't get me wrong.. we've been to Florida many many times as we love it there - and we take all that on board. However.. the one thing we would like when we arrive is to at least be given the right room, what we booked and paid for. With all that said - our last room still wasn't right - but we both didn't have the energy to continue the fight to try and get the right one. We were done - so we just stayed in it..?? I will say the room was spacious and clean, but dated. You need to think about sprucing them up. We also told reception, we had no desire to attend any Time Share seminars. We know how it works in hotels in Florida. This then led to a number of calls to our room asking us if were interested in attending some?? Oh dear????? We also found the main bar to be seriously expensive ( almost Disney prices!! - but I expect that from them), with no atmosphere whatsoever. The pool bar was barely open which was disappointing - Its always nice to come back from the parks and have a couple of drinks by the pool to finish the day of - as we have done in other hotels. Sadly this was not to be.. All these little things that make up your holiday experience. We had no problems with parking our car near our room thank goodness - as your hotel grounds are very big. To conclude.. I think it's safe to say.. we'll put this down to experience as it always is with hotels. We won't be coming again.. When you work and wait 12 months to endure the journey we take - for what is effectively our main holiday of the year.. its got to be better than this...

    Choose another place

    Reviewed by Jennifer L() on May 24, 2020

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    It should be listed as Party central with a splash of dirtiness and marijuana. All weekend people were smoking marijuana by the pools. We had towels with dry fecal and blood. It’s dirty and not worth the money.

    No need to leave

    Reviewed by Nikki F(Gainesville, Florida) on May 24, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We visited here for my birthday weekend. We rented the 1 bedroom suite w/ jacuzzi The room was very spacious, and very clean the one bedroom would’ve been enough for both of my girls as well had we brought them. They had plenty to do on the property and all amenities where open. The property also practiced guidelines set by cdc When checking in you will do so from your vehicle and room keys will be brought to you

    This is tired property and a farce. This should be downgraded to a hotel chain rather than a resort

    Reviewed by Naveen C() on Mar 16, 2020

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    Stayed in a so called 1 bedroom..it was smaller than a studio. The kitchen didnt have cleaner, dish soap. Kitchen didnt have even a coffee mug. It had a fruit juice cup that we were told to use for coffee. The mini golf course was pathetic and one has to pay for it. The little walkway to the lake was closed. The property is undergoing a lot of extra construction and all the free space is gone !! And you cant find parking near your apartment. you have to go all over the damned property to get parking. The quality of the apartment is poor. decor is bad. Furniture is low quality. And they clean your room only once that week you stay. Lot of pressure to attend timeshare- with promises of 60% discounts.....they allude to the theme parks....but here is what I got. $5 discount per ticket for univesal...and drumroll .....$0 for Disney !! I asked what event do I get a 65% discount on...some obscure non event in downtown Kissimee or Orlando. This is not a vacation experience. This is a scam

    Individual ratings:

    Cleanliness

    Cleanliness-2

    Location

    Location-2

    Service

    Service-1

    SCAM! Don’t waste your time.

    Reviewed by Noelle W() on Mar 15, 2020

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    I contacted Westgate because of advertised discount tickets for Sea World. I was told that there would be a FULL, extravagant breakfast but what we got was a cheap egg scramble and undercooked sausage served on styrofoam plates. The salesman was nice at first but as soon as we decided that we needed to think about the purchase, he COMPLETELY flipped on us! It was like Jekyl and Hyde. We asked for his business card because we were genuinely interested but he replied that he only gives his card to people he does business with. It was beyond rude. The 90 minute session was more like 3.5-4 hours. The high pressure negative sales pitch was repulsive. I’d rather have paid full price for the tickets than spend half of my day with this load of bull. BEWARE!