Arizona Biltmore

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

    What to expect (based on 3037 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Gorgeous architecture

    Reviewed by PotterMoose(Chessington, United Kingdom) on Mar 28, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We checked in just after 3 o’clock and were given room 6325 on the third floor of Ocatilla. It was a lovely large room overlooking villas and mountains via a Juliet balcony. Large comfy bed, desk and chair, other seating, table, fridge-style minibar, coffee machine and large mugs. We requested a kettle from housekeeping and it arrived promptly. A bottle of Prosecco on ice also arrived, which was a nice touch. The bathroom was large, with a huge bath, a separate shower, two washbasins and nice own-label toiletries There were sockets on the lamps next to the bed but they didn’t work: however there were others nearby. The WiFi was quite good and included in the resort fee. The decor, mostly in browns and reds was a bit bland in the room but there were some nice old photos of the hotel and a very neat light panel above the bed. We were told that there would be renovations happening during our stay, but the area taken out was huge, including lawns and a pool. However, we were not disturbed by construction noise as our room was well away from it. The public areas that were open were gorgeous and in great condition. The gym is well equipped and was busy but not crowded when we used it. The location was good for shopping and for access to major routes, although a car is essential. Self parking is available and we used it, although it is quite a walk from the hotel entrance. The Ocatilla Lounge was large and offered good food and a generous four hours of free beers and wine from 5-9 pm: these are served rather than help yourself. The food included beef tostados, short rib paninis, leek and gruyere quiche, rice and cheese balls. Service was very good and friendly throughout.

    Individual ratings:

    Location

    Location-4

    Service

    Service-4

    Great if attending a conference, but poor if you are not

    Reviewed by Kettering20(Kettering, United Kingdom) on Mar 19, 2020

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    We had been recommended to stay at this iconic luxury hotel by friends who had visited many years ago. The hotel is currently undergoing very extensive building work. This was not communicated to us when we booked several months ago and when we checked in described as a refresh , but is actually major with construction of new pool facilities etc taking place from dawn to dusk. Our original room looked out on a green fence and then the construction site and we were woken at 7:30am to the sound of pneumatic drills and large construction equipment. The hotel is a resort ond conference centre, but there does not seem to be any segregation between the two, so you almost feel like you should attend some of the sessions as almost everyone else there had lanyards or branded polo shirts for one of the many conferences taking place. In fact the hotel was so busy that the price of the room chosen had gone up and was in my view far too much for what we actually got. The access to the club lounge for Diamond HHonors members has now been revoked, so you can only get access by upgrading to a Club room. Overall we were very disappointed with the standard of the room, the noise and the food at the hotel. The only positive being the way that the Social Media team tried to resolve the issues that we had.

    Individual ratings:

    Location

    Location-4

    Rooms

    Rooms-2

    Service

    Service-4

    One of my favorite hotels in the US

    Reviewed by Greengerm430(Chicago, Illinois) on Mar 18, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Was happy to be back here after attending a conference in 2017. Reception was helpful and we received an upgraded room with 2 beds overlooking the pool. Room was clean and had a nice patio where we enjoyed lunch and dinner. The hotel is incredibly well kept, I was shocked when the bartender let me know the hotel has been running continuously since the 1920’s. No sign of wear and tear. Despite having rich history, the common spaces, event space, grounds and rooms are updated without giving up the timeless design and class the hotel has kept since opening. They also offer a happy hour resort tour which we want to try in the future. The hotel was undergoing an extensive renovation, yet we could hardly tell since they did well hiding the parts they were working on - we can’t wait to come back when everything is complete! Also Rueben at the Concierge was great to help with dinner plans. Abbey was very kind during check out as well, helping split the payment between multiple credit cards. We’ll be back!

    Unexpectedly good

    Reviewed by thegymlad(St. Catharines, Canada) on Mar 16, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Stayed there not too long ago. The hotel itself is very historic. Very good facilities, rooms are spacious, The pool is very nice. Breakfast is excellent. The hamburger and salad at the restaurant are phenomenal! There is a photo wall next to the restaurant. Highly recommended!

    Did not enjoy stay

    Reviewed by BenS6169() on Mar 16, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Too many bad experiences regarding this hotel. Unclear signage on arriving by car at hotel - cannot drive into car park without checking in, so had to drive around. Thankfully outside the hotel someone's "uber" moved out the way to allow us to park temporarily and then check-in. Booked via travelzoo, selected the top room available as it was described as luxurious and we wanted to treat ourselves at the end of our holiday. Definitely did not feel like luxury because of the loud music at the pool, large numbers of kids. There was a private pool for the building which we briefly settled out, only for it to be overrun by others. A final gripe was moving luggage from the very faraway car park to the room as we zigzagged across the paths in the insane heat. At reception they tried to over-charge us repeatedly and it wasn't a relaxing stay at all despite the opportunity to experience the lounge, which looked dark, dingey, and unappealing. My negative review is based on the travelzoo advert which I thought was very misleading. Luxury was having stayed at the Wynn for the five days prior. This could not compare as the pool was a wall of noise, and the room nothing special. I feel bad writing a negative, though honest review. I hope I have offset this somewhat by giving a good score as I feel my review was skewed by an expectation that travelzoo had provided.

    Individual ratings:

    Location

    Location-3

    Service

    Service-3