Arizona Biltmore

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

    What to expect (based on 2856 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    GO! Don’t doubt it for a second!

    Reviewed by beardedtravelerfun(Indianapolis, Indiana) on Sep 17, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I thought I would like this hotel given the history and expansive grounds. I was wrong. I came away loving this hotel. It starts with arrival — there’s definite curb appeal. Then as you enter, you are greeted with a historic piece of Frank Lloyd Wright art, setting the tone of your journey through time and design. The lobby is equally impressive and when I finally did stop gawking to make it to the front desk, the check-in process was incredibly pleasant. With this being such a rare hotel I wanted to understand the differences of the wings and rooms, which the clerk cheerfully took time to explain as we plotted my room. A minor issue caused me to switch rooms, which was pleasantly taken care of. You can tell they take great pride in the place despite past reviews as I constantly saw someone trimming, tidying, or treating the grounds and buildings. I spent the day walking around, finding and swimming in all the pools and decided to celebrate the hotel’s 90th birthday by enrolling in the all-inclusive option which I highly recommend. From the restaurant to the pool-side bar, everyone was helpful, friendly, patient, and delivered great service. I cannot stress enough that you need to take the tour!! I mean, who knew I would learn interesting facts about something as mundane as stairs!! It is free and lasts about one hour, but is only available on select days. I learned so much from that which made the hotel even more fascinating. I would have stayed another day, but I had to make it back home for work. I need to make it back to stay in a cottage. My only slight sadness is that Wright’s Restaurant was not open on Monday, but I still give my experience an overwhelming A+

    Fabulous service and hospitality - gorgeous property

    Reviewed by joselito1959(Coral Gables, Florida) on Sep 16, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This is a gorgeous property. A masterpiece in architecture. You need to take time to walk around the inside of the hotel and also the outside. The hospitality and the service is Amazing - well this a Waldorf Astoria property. Very impressed with Chris B., the gentleman that greet us and checked us in when we arrived. Chris took time to explain all about the resort, thank me for being a diamond member and for the loyalty and business to the Hilton. Chris is the perfect example of what customer service should and must be. Congratulations to this resort for having sun here a great team member. The room was great. Had a porch walking into one of the pools on the frost floor. The bar was fabulous. We had an amazing time. Just a gorgeous hotel! A place to stay when in phoenix.

    Individual ratings:

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Really great hotel

    Reviewed by Mobile85990(Bristol, United Kingdom) on Sep 15, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Wasn’t 100% sure when I booked an extension to out US road trip here but should never have worried. Not the cheapest place you will ever stay but quality from start to finish. We stayed in an Octilla Club suite and enjoyed the relaxed atmosphere of the club and typically went to the Octilla pool in the afternoon after the Paradise pool until just after lunch. The attention to detail was good, the grounds keeping was immaculate which added to the feel of the hotel. We really enjoyed bar in the evening too which had a real nice vibe. If a mistake was made which it did actually twice it was rectified quickly and without fuss which is part of the reason I gave 5 stars as opposed to 4 for having small errors in the first instance. We will definitely come back here when in town next.

    Great Place for a Summer Get Away

    Reviewed by 606bradj(San Diego, California) on Sep 14, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Decided to take a quick trip with my wife to Phoenix in August when rates at their beautiful resorts are low. Everything about our stay at The Biltmore was outstanding. Beautiful large room, wonderful restaurants and a choice of several different swimming pools from family-active to adult quiet. The highs were well over 100 every one of the 4 days we were there, but the dry heat, plenty of shade around the pool and exemplary pool-side service gave us no reason to head inside. We also hiked the nearby Piestewa Peak Wilderness area which was easily accessible on foot from the hotel. We look forward to our next visit!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Service

    Service-5

    A disapointment

    Reviewed by Tony C() on Sep 14, 2019

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    Attended this resort for a business conference. The internet in the rooms is unstable. Other attendees had the same issue. I called reception, they sent a technician who managed to get it stable once and only once you are connected. Still took several tries to connect. The rooms with an adjacent door have no privacy who hear everything. You would think that being there for a conference they would give me a room close to the conference centres but no they give me a room at the end of the resort. It was a 10 minute walk in the heat each time to the conference and back to the room. I was sweating each time in the Arizona heat. For what I paid for the 5 days there, very disappointed. I’ve stayed at better hotels.