JW Marriott Camelback Inn Scottsdale Resort & Spa

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

    What to expect (based on 2345 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Buyer Beware - TERRIBLE CUSTOMER SERVICE

    Reviewed by Justin G(Philadelphia, Pennsylvania) on Aug 20, 2019

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    I needed to make a cancellation at this property 4 weeks before arrival. I was shocked to see there was a cancellation policy including a charge for cancellations up to a month!! I am a Bonvoy Platinum Elite member and asked Marriott to waive the charges since I simply had to book a different Marriott property. I received a response from John Berkebile - property mgr/JWM that stated that they would not be able to waive the fee. Unreal, never experienced such poor customer service in my life. I'll be looking for a new loyalty program because of this.

    Individual ratings:

    Service

    Service-1

    Beautiful resort with amazing view of Camelback Mountain

    Reviewed by DBG888(Great Falls, Virginia) on Aug 19, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    A great place to stay with beautiful grounds and a separate adults only pool. The staff was very friendly, and they have carts to drive you around the property which is spread out. The casitas provide a private and relaxing feel. The jack rabbits running around the resort were very cute. The restaurants were very good; with amazing drink choices....Overall, a great place to stay with stunning view of Camelback Mountain.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Service

    Service-5

    Perfectly Beautiful Place

    Reviewed by L. B(Show Low) on Aug 19, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    Wonderful to be able to park near your room rather than handing the car over to a valet. Gorgeous grounds, which is nice, because you WILL get lost. Lousy food and service at dinner but both were good at breakfast. Our party had two rooms and the tile floors were filthy in both. Do not even think of trying to read in bed; terrible reading lamps/bulbs. Had the Keurig filled and ready before realizing that there was no place to plug it in. Not a big loss since they only provided decaf, anyway. Should have been a better experience.

    Individual ratings:

    Value

    Value-2

    Relaxing place to stay

    Reviewed by G7730RStroyb() on Aug 17, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I am a lifetime Marriott member. I have stayed at this property a couple of times. I really enjoy the villas and how the property Iis spread out. The Villa’s are updated and often provide you with more space and comfort compared to a traditional hotel. The staff takes great pride and is very friendly. While this trip was on business, I really enjoyed relaxing after a long day at work.

    If you have a chance...don’t

    Reviewed by tcooper22(New York City, New York) on Aug 12, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    I really do not know the allure of resorts. Being pigeonholed into one place, just ugh. In the middle of the desert. In the middle of nowhere. Thankfully they have carts to take us around, but the idea of this being so spread out is just too much. I liked our rooms. They looked like little Pueblos so very cute. They offer cases of water apparently. Then on site restaurants are pretty good, but the weekend brunch buffet was amazing. Uber’s are about $15 to get into town. But I’m just not a fan of resorts and spas. So I won’t be back.

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