JW Marriott Camelback Inn Scottsdale Resort & Spa

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

    What to expect (based on 2421 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Great property!

    Reviewed by Kathy A(Maryland) on Jul 25, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    I have been to Camelback numerous times and just love staying here at the JW Marriott. The property is truly 5 star and the staff are wonderful. I recently stayed for 5 days (July 2020) in the midst of the pandemic. It broke my heart to see it so empty but they are doing their best to maintain the resort until things return to normal. I never saw a staff member without a mask....to include the staff at the pool in 115 degree heat! They are taking things very seriously there. I want to call out the pool staff (Rey, Kevin) who were friendly and very attentive. The front desk staff were also great. There is definitely a different vibe and maintenance of the grounds beyond the main area is not the standard but it is to be expected. They are doing the best they can. I am very glad I went and I commend the entire staff for hanging in there; I can’t imagine working in this industry at this time. I gave this rating 4 stars but as soon as they are able to return to normal, it will absolutely return to 5 stars!

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Service

    Service-5

    Relaxing Birthday getaway

    Reviewed by JWyatt36(Nashville, Tennessee) on Jul 12, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I don’t know how anyone could gives this place less than 4 stars. We were there over the July 4th holiday and It was a wonderful 4 night stay. Location is perfect-quiet, but close to sites like Echo Canyon trail and downtown Scottsdale. Staff took all necessary precautions for COVID. Our room was beautiful with an incredible view overlooking the resort. Book 618 if you can! Our pool service was fantastic-Bret was very attentive! We had the breakfast every morning and Gigi was a wonderful server. She even went the extra mile and gave us waters and maps for our hiking trip since there was no concierge due to COVID. Some food recommendations—Barrio Queen, DC Ranch’s Jalapeño Inferno, maestro’s was amazing, but $$$. Took trip to Sedona and The Vault had an amazing view with good food.

    Hotel does not enforce mask compliance

    Reviewed by UrielMessenger(Fort Defiance, Arizona) on Jul 07, 2020

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    This hotel allows guests to walk freely in the lobby and in Rita’s without masks. They have rules but make no effort to enforce them. Other hotels and restaurants refuse service to guests who will not comply with public safety. Not this hotel.

    Individual ratings:

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-1

    Perfect getaway

    Reviewed by Queences(Cypress, Texas) on Jul 06, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This is our first time to visit Scottsdale and decided to stay at this historic hotel. The grounds are simply gorgeous and the mountain views breathtaking. We stayed in a 2BR suite with a pool and it was perfect...room was clean, prior requests for extras already in by the time we got to our room. Highly recommend and would love to come back when it's not too hot ??

    Tired rooms but beautiful property

    Reviewed by Jaime J(Mukilteo, Washington) on Jul 06, 2020

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    We booked a Signature View Casita with 2 Queen Beds. These aren't actually casitas though. There are maybe 10+ rooms attached to eachother in each building. Our room smelled like a musty old motel room and I expressed this to the front desk and we were moved to another room in a different building. That room was carpeted and very tired and rundown. The room we were moved to had new hardwood/tile flooring and was updated tastefully. I was pleased with our new room but still disappointed and didn't feel that the room was up to JW Marriott standards. The property grounds are really beautiful. Considering we stayed during COVID-19 our expectations were different. The Marriott is doing a fantastic job making guests feel safe. The pool and 24 hr fitness were open. Pool service offered drinks and lunch. The Starbucks on site was open so that was a really nice option for morning coffee or a breakfast sandwich. But on a Sunday evening when all I wanted was a glass of wine, there were zero options for ANYthing. Everything on site was closed. Overall, our stay here was just average and not worth the $$.

    Individual ratings:

    Value

    Value-2