TripAdvisor Traveler Rating

Very mixed experience. The disconnect between what I thought I was booking and what I actually booked was huge. I understood that I was booking 2 rooms - one more of a suite with a full kitchen and a nearby or connected room with 2 queen beds for my kids. What I actually had was a casita that had nothing you would describe as a full kitchen - just a refrigerator, freezer, and dishwasher. Oh, and a microwave. But no way to actually cook anything. There was no cutting board or sharp knife. No kitchen towels, no colanders, no cooking implements of any kind. This is a big problem for me, as I have a child with special needs who doesn't eat anything you can buy in a restaurant. When I checked in, I was surprised to find that my kids had to be in another building to stay in a room with 2 queen beds. And I was certainly surprised to find (after I showed up with several bags of groceries) that I could not cook in the kitchen. I had spent nearly an hour booking this on the phone. Then I called the local hotel 2 days in advance to confirm what the kitchen was like before arriving. So I was shocked at the simplicity of the setup. It didn't help that the person who checked us in did not offer us any help in getting our many bags to our rooms. All in all, a poor first day. There are, however, quite a lot of good things to say about the rest of the visit. There's quite a lot to do on property and we enjoyed all of it. The activities (pools, basketball, ping pong, pickleball courts) provide something for everyone. The gym was great - both the hours and equipment. Many of the employees are quite nice. A special shout out to Alfred at the Flowrider - learning to do boogie board tricks was the highlight of the trip!

Beautiful property, but be prepared to walk 5-10 min from elevator to get to room. We were by the family pool and still a long way through a maze of hallways to get to our room. We booked this resort so our 12 yr old and 7 yr old would have plenty to do by the pool. We were disappointed to find that the Flo Rider had a fee to use, the lazy river was very slow and the waterslide is best suited for small children. We’ve been to 3 other resorts with the Flo Rider and never had to pay additional to use it. Nice to walk to shopping and restaurants, but not worry the high price for the family pool area.

We visited over spring break with a family of 4, two adults and two teenagers. We absolutely loved this hotel. Our stay was three nights and could have stayed longer. The property was well run, staff was accommodating and the facilities were clean. The pool area had a pool, lazy river and flowrider. There were basketball, baseball, pickleball and ping pong for the kids. It is a beautiful property and plan to return for a longer stay.

I enjoyed my stay at the Westin Kierland. They had clean rooms that were maintained daily, even with high occupancy. Kudos to the cleaning staff. All facilities operated flawlessly. The staff were all polite and accommodating. The hotel's grounds, lobby, and dining areas were beautifully designed and picturesque. Overall, this stay ranks among my most memorable hotel experiences. (The only con is that during a couple of small corporate networking events during my stay in early April, the bar supervisor was vocal and adamant about the upcoming drink cutoff times, well before the actual deadline, which was somewhat off-putting (I mean, we get it)). I recommend Westin Kierland to anyone staying in the Phoenix/Scottsdale area for more than a couple of nights.

My husband, 4 year old, and I went to the Westin Kierland for Spring Break this year. It was a fabulous hotel for families with a great pool, lazy river, slide, tubes, and smores every night! The pool staff were attentive and quick, and getting a chair was NOT hard unlike the reviews we read prior to visiting. They have a playground with ping pong tables, giant chess etc, and then basketball, pickleball, and a wiffle ball derby field. The location of the hotel is perfectly situated right next to Kierland commons. We walked over there twice to eat, and got a shuttle one evening when it was raining. Super convenient! We ordered room service one morning which was fast and yummy. My son has a tree nut allergy and the hotel was careful while handling his food. The golf course is gorgeous, although we didn’t play during this visit. The spa was nice as well. It’s not as luxurious as some others in town, but the prenatal massage I received was great! My son was enamored with the rattlesnake and Gila monster that are located in the lobby. The bagpiper was a nice touch as well! I highly recommend the Westin Kierland for a family vacation!