The Westin Kierland Resort and Spa

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

    What to expect (based on 2956 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Nice...but

    Reviewed by charleso299(Denver) on Oct 25, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    My initial response is to rate this lower...but I think we need to consider how Covid restrictions are really impeding hospitality, especially resort properties. I stay in a lot of Bonvoy properties (20 0+ nights every year). This was a personal trip so decided to splurge a little and pay extra for this property. The fees were really high (parking and resort fee). Everything clean and the people were really nice. As it relates to value- in a normal instance I might have assessed 3 stars, but in light of restrictions (and good staff)- I’m giving a 4. We will look for deals on this property in the future to consider another stay.

    Too close for comfort

    Reviewed by wowestgirl(Los Angeles, California) on Oct 22, 2020

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    Came here with my family for a second time in the last couple of years because we just love this hotel so much. We had been on a road trip for the previous week staying at Marriott Bonvoy hotels along the way and they had all been awesome with following strict Covid guidelines. The Kierland was to be our last hotel stay before heading back home and was supposed to be a fun surprise for our kids. When we checked in, as normal we saw signs and protocols were being followed with the lobby, valet and housekeeping staff. However we saw several guests around the lobby area (inside) that couldn’t be bothered to wear masks. Also some of these people were even joining elevator rides with people outside their own parties with no regard to the rules to separate families and strangers in the elevators. Then upon entering the outdoor family pool area you would have never guessed we were in the middle of a pandemic. There were provision signs and socially distanced chairs that were all set up (Great!). However masks were not required while swimming and lounging (understandable). But the real problem was that several large groups (way more than the 10 person limit rule) were partying and gathering everywhere. The pool was well over capacity, there were no rules on social distancing in the lazy river and the water slides. The worst was the Flow Rider pool staff that were not only not wearing masks but they were also yelling rules up close at all the kids including ours! So many of the pool staff were not wearing or just improperly wearing their masks. When we inquired about it at the pool check in they said it was just a busy Saturday and there wasn’t much they could do about it. The whole scene was unnerving and a real disappointment. Unfortunately for our family we felt safer to cut our trip short there and head to another hotel that was much better about following CDC guidelines and that made us feel more at ease.

    Beautiful place

    Reviewed by imc410(Evansville, Wyoming) on Oct 21, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Extremely nice resort and close to everything. Ascetic and lots of cactus displays. My room overlooked the golf ?????? course. Sunrises ?? were stunning. The 2 pools are clean and refreshing and the courtyard was large and lots of seating. Staff was very pleasant.

    Comfortable weekend at the Westin

    Reviewed by jpatrickfamily(Burlingame, California) on Oct 17, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We spent a weekend at this hotel in conjunction with a baseball tournament. Staff was friendly and helpful at checkin. We enjoyed the outdoor lounge area that showed sporting events on a large projection television. The pool features a lazy river and wave machine. Our room had recently updated finished and a view of the adjacent golf course. We had two very nice outdoor meals on site and walked to the nearby lifestyle mall for two others. The hotel appeared very clean and the staff was serious about maintaining COVID policies. We plan to return to this hotel on our next trip to Scottsdale.

    Never disappointed!

    Reviewed by TheServiceVendor(Irvine, California) on Oct 12, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My significant other and I love visiting the Westin at Kierland. The location, service, food, and accommodations make for such an enjoyable getaway. Abraham Sanchez assisted us last year and we were so impressed by his exemplary service we took him up in his word to call him when we were planning to return. Again, he went above and beyond in making sure that every detail was perfect. Our traveling worries were completely forgotten once we arrived and noticed the additional precautions that were taken by the hotel. The level of cleanliness far exceeded our expectations. A special thank you to Abraham and all of the staff at the Westin at Kierland!