Iberostar Costa Dorada

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

    What to expect (based on 8747 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Food is not good

    Reviewed by Yadi11212() on Apr 09, 2021

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    The place itself is clean but I was disappointed with the food. Staff is nice and Professional the only complain was the unflavored food. The entertainers where amazing but it is a older age crowd so it was a lil boring for me as a 31 year old.

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Location

    Location-4

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-4

    Amazing place

    Reviewed by maciej_poteralski(Warsaw, Poland) on Apr 06, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Amazing place with delicous food, beautiful area (gardens, animals), closeness of the ocean, very friendly and helpful staff. What is more it is also very close to the airport and Puerto Plata city what is a big advantage.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    A horrifying experience.

    Reviewed by hugohJ3008KG() on Apr 05, 2021

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    Good afternoon, I want to file a formal complaint about the mistreatment and poor service that we received during our stay in your hotel last weekend. After having visited the Hotel Gran Marien twice and having heard about your service, I decided to plan a family trip of 18 adults, two infants, and three children's, to our surprise the service was very poor the worst service we have received in all the years we have been vacationing. Starting with the number of not inform restrictions you have, I will know when the security personnel comes and calls your attention, what for us was a family vacation became a weekend of terror. The bartender of the Aqua Bar was very rude, sometimes he moved from the position making me wait for him for 5 to 10 minutes, he usually hid the drink under the counter so when you go back for a refill, he will say that there was none. At the snack bar, there was an elderly gentleman who spoke badly to everyone because according to him we had to order everything together so as not to have to take several trips, on the other hand, breakfast did not have varieties, it is the first time that I go to a resort where they do not serve bacon or sausages. Saturday night at the buffet we found several crabs in a state of decomposition. Later on, we find out, the employees were upset because the Hotel supposedly refused to pay them the annual bonus. A horrifying experience.

    Individual ratings:

    Location

    Location-4

    Service

    Service-1

    worst customer service ever !!

    Reviewed by 383rosie(New Brunswick, New Jersey) on Mar 31, 2021

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    first thing check in is at 3pm had to wait till almost 5, the safe box was not working properly, called but no answer so they dont really answer the phones. later went to front desk and still no help. the fridge inside the room wasn't working neither the ice machine in the hall way. The food was terrible and not many choices. The people that work there some of them have no manners. if you dont wake up early to get breakfast you wont eat and why would you want to wake up early when you are on vacation, so that didnt make sense to me. hotel needs remodeling asap. they do follow cdc guidelines and offer a free covid test.

    Individual ratings:

    Cleanliness

    Cleanliness-2

    Location

    Location-4

    Rooms

    Rooms-2

    Service

    Service-1

    Value

    Value-1

    Family holiday

    Reviewed by dannyrA5814AP() on Mar 20, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This hotel is very very good. The food it's very very good, the drinks, installations are very good, the personal treats you very well and the animation team is incredible with their leader Luis Cepeda it's actually a very kind person. My family loved this Hotel. It can be the best Hotel in Puerto Plata right now. Recommended 100%.