Crown Paradise Club Puerto Vallarta

6 hours into my trip I slipped and fell at the pool due to slippery tile that was wet, and at an uphill grade to exit the pool area. I fell and split my head open. Having to be rushed to the hospital to have stitches, which the hotel did not help with a taxi ride, Or medical expenses at all( which have to be paid immediately in mexico) dangerous pool areas surrounded by tile, and unwilling management to help out. 3 other people fell in the same spot that some day, it is clearly an issue that they refuse to adress. 1 girl even ended up in a neck brace from Her fall

Rooms were nice, people were friendly. Great service over all. Looks like a great place for a family vacation. I didn’t try any of the restaurants, you need to book in advance and I didn’t feel like having a schedule on my holidays. I’d probably stay in the adults only resort if I ever come back.

This is my honest review from a Trip Advisor junkie. Overall this is a small resort on a good beach in a great location. It is 15 mins from the airport and next to the cruise terminal. 15 mins to Malecon and there is a great large grocery store at the top of the street (3 min walk). Food- great buffet with smoothies, omelette station and French food choices including Mexican options. The restaurants were ok. French, Italian and Japanese were all ok I personally preferred the buffet. Drinks are amazing best I have had in the south. Bar tenders and the waitresses are all amazing. Rooms- We had booked a family room and when we arrived we saw that they are as described, old, musty and dark. They need a huge overhaul and after one night we asked to move to a regular room on the pool side which was fine. Disappointing for sure as they only had double beds vs the king and bunk beds we booked. Adan at the front desk was very accommodating and helped us get to a room we would be happy with. Beds were comfy and pillows were great. Housekeeping was very good and kept the rooms clean and bar stocked. Pools and beach were nice. The only real complaint is the beach vendors. They do not inforce secrutity and they are all over the beach all day long. It’s really disappointing as we stoped setting up there because of this. While the take no for an answer it would good if they could stop them from crsossing the line. They have weddings here so prepare for that- if you have an ocean view room you will hear the party. We stayed in room 355 and it was a good spot. Quiet and had a full size balcony. Kids club- kids had a great time. The ladies are wonderful and my kids loved the activities and we liked that they are open until 845 PM. Overall we had a great time and got what we expect- good food, great drinks and perfect weather. We have stayed at a lot of places in the south and this one was decent. If you get a good deal I say go for it! If you want frills and fancy this isn’t the place for you.

We booked this trip due to a great deal found online. Realizing it was mostly a family resort, and we were traveling as couples, we didn’t have super high expectations. We were SO pleasantly surprised! The layout of the resort is great. The pools separated the way they are is perfect. The adults only pool area option was wonderful! Yes, the rooms are a bit dated but the bathrooms seem to be updated and are more than adequate. Would have loved to have a king sized bed, but the two doubles were just fine. Our first night we were put in a room to be close to our friends. Our room faced the street and all we heard was bass bumping until 2am, and did not sleep well AT ALL. Talked to the dint desk right away the next morning and they took care of us immediately. We were moved to a room one floor above our friends in the same building, and facing the ocean. The view was spectacular!! Special thank you to Adam and Rafael for their help with this room issue and getting it sorted out so painlessly. The beach is lovely and there was no “towel game” going on at the beach or pools, like we experience almost everywhere we travel. We could find 4 chairs together any time of day! The beach vendors are relentless and really gets to be exhausting out there, but they’re just doing their jobs. A simple “no gracias” was usually sufficient and they moved along. When we just got tired of it, we moved to a pool. The buffet food is great. Always plenty of Mexican options, as well as basics for everyone. Fruit, salads, kids section. Snack bar our by the beach was also good and plentiful. Specialty restaurants were great, but the dining experience took about 2 hours at each one, so after 3 nights, we just stuck with the buffet. Since we were traveling without children, we were able to book the a la a cartes at the Golden next door. Food was also excellent there, but again, a very long dining experience! Adan helped us get taxis to the Malecón several times and was always such a delightful person to talk to. So friendly and helpful. Lobby bartender was also a pleasure and so good at his job! Moises at the adults only pool was great, and we enjoyed his special drinks each day. Bali beds at the adults only pool were almost always available. All in all, this was a great value, and far exceeded our expectations after reading many reviews! I don’t think you can go wrong with this place, whether traveling as a family or couple. Unless you’re super picky, and if you are, don’t book a 3 star resort and expect 5 star accommodations! If you’re looking for a great beach, pools, food and service, then I wouldn’t hesitate to stay here. We will be back!!

The property is well designed and maintained. The room was pretty much a standard hotel room, but looked like it had been recently remodeled. The staff are very friendly and accomodating, and there are lots of things for kids to do including a special shallow pool with lots of water slides. The food was usually good, and theyhad special drinks for children.