Krystal Puerto Vallarta

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 3706 reviews):

    Cleanliness

    Cleanliness-3.5

    Location

    Location-4

    Rooms

    Rooms-3.5

    Service

    Service-3.5

    Value

    Value-3

    5 most recent TripAdvisor reviews:

    Perfect

    Reviewed by Global04192219823() on Sep 19, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We had an amazing time.. location was perfect..our own private pool beautiful beaches activities were fun staff was friendly ;) weather was abit humid but wouldn't change a thing I will most definitely recommend

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Location

    Location-5

    Rooms

    Rooms-3

    Service

    Service-4

    Value

    Value-4

    Summer Vacation at Krystal

    Reviewed by Jose E() on Sep 18, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Very nice, very clean. Staff nicely and friendly. I love the place. I wonder why there is no many pet friendly hotels. Great experience anyhow I recommend Krystal was a good, amazing views of Puerto Vallarta.

    Beautiful Puerto Valletta

    Reviewed by Rashid Q(Austin, Texas) on Sep 08, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Relaxing close to shopping. Friendly staff. Hotel area nice, need improvement on WiFi signal keep droping, need signal booster, week in pool area. Beautiful beach area. Need to have daily evening programs for customers, such as music, comedy etc

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-3

    Service

    Service-5

    Value

    Value-4

    Miss

    Reviewed by lagapa03() on Sep 06, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    Hotel is not very nice and food isn't finger licking but if you on a budget, it will do. Location is good for malecon and walking distance to bus stops. No entertainment at hotel so you on your own. Friendly staff though. Eduardo Martinez and Gilberto Mascorro are very attentive.

    Anna

    Reviewed by Anna L() on Sep 04, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This is such a wonderful place to come and stay! The activity director is such a blast, the food is absolutely wonderful, the staff is so so amazing. I can’t think of a single person who was unkindly and/or unprofessional. The rooms are super nice and have great air conditioning. I would have to say my favourite person from the staff would be Jesus Rodriguez. He has amazing customer service, he is super kind, very professional, and was super quick every time throughout the stay to ask if I needed another drink or a plate taken away. He is one of the reasons why my trip was so amazing and he hands down deserves a raise. The hotel did a great job hiring him. He makes the place so much better! I could go on an name all the staff I love but it is honestly everyone I have met here. Everyone is wonderful and polite. Thank you!!