Paradise Village Beach Resort Golf and Spa

4.0 star rating

Quality accommodation with a variety of facilities and services.

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    What to expect (based on 3055 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Clean and great staff but...

    Reviewed by Iona c(Lakewood Pierce County, Washington) on Jan 21, 2021

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    So yes everyone of the staff was very nice and its a older but very clean building. My question is why do you not tell the tourisst walking around without masks to put one on or go home? Its law and your breaking it by not inforcing it. Not one time did I see anyone asked to put one on. We changed our masks constantly, used our saniwipes, washed our hands and stayed away from others. I dont know if it was on the property we picked up covid but it certainly made me think it was a good possibility from what I observed especially people using the pool bathrooms. My other peeve was my husband was asked to put on a shirt with sleeves opposed to his sleeveless (not tank top) in the dining area which would have been fine except all the women in their little tops and bathing suits covers kinda confuses the whole idea of why. The food was medicocre but you won't starve but its just reused the next day in a new dish so usually dry and always cold meals on the buffet. BF best meal of the day, lots of fruit and vegs every meal. Main course is not good.Staff tries hard so tip well. Ask for anything you dont see, we ordered strawberries and bluberries for the kids plus bananas and peanut butter. There is a latte/cappucinno machine there and they taste pretty good but they don't offer them I just happened to see the machine the last couple days. They will bring plates of bacon and toast and I found it odd you had to ask for the butter and jam which comes frozen for cold toast. I would go back but not do the all-Inc.

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Service

    Service-4

    Value

    Value-3

    Not so much

    Reviewed by terryj591(Grove, Oklahoma) on Jan 18, 2021

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    The hotel and surrounding grounds are VERY clean. We enjoyed our stay and the staff was wonderful. I would like to see them limit the number of vendors on the beach. They are annoying but courteous. Just way too many of them. The price you pay for the hotel seems high for a non all inclusive. Pleasant but not 4 star by any means.

    Members for 20 years

    Reviewed by I1345JNrobertk() on Jan 08, 2021

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    This is a good resort and have come here for 20 years. Do not even trade our membership as this always felt like home. It’s still overall ok..but...but we decided to do all inclusive and ended up off the resort since the food was horrible at the buffets. 900 bucks wasted I guess. The highlight was our waiter at the beach, extraordinary service?? We had to switch rooms as maintenance is not up to par and the AC did not work on the first night. We did not get any hassle on the change so they did ok there. Had a couple massages which were good but when we went to cancel the one for the last day, my wife got a bunch of push back.. annoying. Good massage on the beach for half the cost. Lastly, avoid the sales ladies when you check in.. all the want to do is sell you on timeshare stuff and do not really care otherwise. Overall this is a good place but had several disappointments this time. Got 10 years left on our timeshare and say no reason to extend based on this visit it even though we would have considered it...stay but do not buy!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Service

    Service-2

    Terrible Customer Service and Rude Staff

    Reviewed by susyh2021(Mesa, Arizona) on Jan 02, 2021

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    Horrible experience. They kept me in a timeshare presentation for 3.5 hours when promised 90 minutes. The gift I paid to receive my family and I couldn’t do because my 12 year old got really sick w a high fever and they wouldn’t let us cancel or get a refund. When I went to check out They charged me extra for a plastic bracelet we didn’t know we had to return, and my son was already on a flight home still wearing it. I pleaded w them to remove the charge as it was Christmas and they refused to. They refused to refund the $6000 peso deposit until I paid for the bracelet. I will NEVER stay at this resort and will be certain to tell everyone considering PV to boycott Paradise Village. Terrible customer service!

    Fantastic beach; everything else mediocre to average

    Reviewed by Calgaryskichick() on Dec 30, 2020

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    The beach is huge, wide, long, and clean. Tons of palapas (numbered so easy to direct family to); lots of loungers; we saw baby turtles two mornings getting to ocean, and a mama turtle one morning laying her eggs. Deffo highlight of my trip. The cons: poor to non-existent wifi. No ethernet option. I didn't come here for wifi, but did have to do some work and couldn't. I couldn't even check in for my flight on my iphone the day before. Make sure you download every podcast you'll want and any Netflix show you'll want for the plane rides etc. When asked about it, I was walked through 30 minutes of troubleshooting (eg what is your direct Wifi connection number; try standing in the kitchen; come down to the lobby; try a speed test. Eventually was told 15 minutes later in the lobby that it was in fact a hotel-wide wifi issue. However, the wifi was poor for the entire two weeks, and I was told by the concierge that paying extra for "better" wifi wouldn't be worth it. Food was OK. Nothing exceptional. Wouldn't do all inclusive here. Best meals were at restaurants nearby off the resort - Fajita Republic, Riviera Grill, and at Maisul. Odd and rude time-share "non-pitch". Was convinced to come for breakfast at 9 AM and a 90 minute presentation, and agreed, was told I would receive a 2,000 peso credit, arrived with my voucher for same, then was told by Joann that she couldn't possibly honor this voucher as I was single and leaving tomorrow, even though I mentioned to her my two children and their dad were arriving the next day and we would all be staying another week at the resort. Also odd taxi/uber policies. I went for a massage off resort, and asked the taxi driver to wait, and then take my kids' dad back to the same place for his massage. Security would not allow this, and assured me they would get him an English speaking taxi driver. They did not. Despite the taxi driver being given a brochure with the spa address on it (a 5 minute drive), the drop off was at an entirely incorrect spa. Hotel really shouldn't be promising English speaking taxi drivers, period. Ubers not allowed on the hotel property - likely some kind of taxi cartel thing. Finally, the general gist was that the staff seemed to try to give you what they think you wanted, even though you asked for something opposite. For example, at the beginning of my two week stay when I was here with my friend, they "upgraded" us to a one bedroom suite, which meant one of us would have to sleep on a pull-out sofa. We had to argue fairly strenuously to have us put back into the room we had booked and paid for, a studio with two double beds. Or when I ordered birthday cakes for my children's birthday, I ordered two vanilla cakes, but they gave us tres leches cakes. But to end on a positive note, the rooms were clean, the property was spotless, and again the beach was fantastic. Very covid-conscious. The location is not central, so keep that in mind depending on your goals.

    Individual ratings:

    Rooms

    Rooms-4

    Service

    Service-2

    Value

    Value-3