Plaza Pelicanos Grand Beach Resort reviews
4071 TripAdvisor reviews
THIEVES!!!!
Ambassador765405 on Mar 09, 2024
Just came back to Puerto Vallarta, when to this place looking for the manager Efrain to give me my money back from our last stay. Walked around the premises, still very dirty and with lack of maintenance. I did not get my money back, Thieves!!!
Special Place in Puerto Vallarta - a hidden gem
Mary L (Rexburg, Idaho) on Mar 09, 2024
We had the pleasure of returning to Plaza Pelicanos Grand for 3 weeks. It was like coming home to visit! We were so happy to see our worker friends still there and happy as always. We love and highly recommend this place to anyone coming to visit Puerto Vallarta. The food is excellent, the service is extraordinary, and the rooms and location are perfect. Efrain Mendez manages the resort and does a great job at helping with accommodations. From the time you meet the bell boy, the front desk people, the servers (Francisco and Sergio) you will feel welcome and at home. It is our go to place everytime! We took the opportunity to have dinner with Buddy at the SkyBar. It was not for any special occasion but he made it very special. Take the opportunity to visit with him and treat your significant people to this opportunity. You will not regret it! I wish i could keep this place our secret as it does get crowded but there is no lack of service during these days. Please if looking for a great value of an all inclusive in Puerto Vallarta pick here! We will return soon, Mary and Dale Lyman
Small comfortable resort
Debra W (Qualicum Beach, Canada) on Mar 08, 2024
This is a smaller, older resort and because of the size it doesn’t offer multiple pools or restaurants. However, the rooms are comfortable, the buffet above average (the omelets were great) and the staff amazing. If you go take advantage of the pool side drinks and food from the pizza oven, taco truck and burger bar.
Not sure it is worth the time
Robert K (Austin, Texas) on Mar 01, 2024
My husband and I are staying at the Plaza Pelicanos Grand in Puerto Vallarta. We have stayed here at least 3 times before and always had a good time. Since we have gotten here, there have been a number of stupid little issues. Stuff happens and I don’t really have a problem with that. What I do have a problem with is when you talk to someone about what happened, they tell you they will take care of it right away, or bring you the missing item right away, and so on. Then the cumulation of stupid little things ends up being a much bigger problem. Today I ended up speaking to someone who is supposed to be a Manager. He came into my room and started screaming at me about how I am time share and he is hotel, so he really has nothing to do with me. Of course that is a load of crap. I own here through my timeshare, so I am not and should not be a second class citizen. If someone is a manager, if they talk to a guest, even if the guest gets upset, that does not give him or her the right to attack the guest. I am truly horrified by the way this man talked to me, including slamming my own room door on me as he left. I hope he doesn’t do that to other guests. The issues we have had are related to housekeeping and maintenance in the room. The housekeeping staff doesn’t seem to complete their cleaning checklists. They forget towels, washcloths, cleaning the kitchen, emptying the trash. They promise a fix for an issue with the shower, that never happens) the diverter is broken and spitting out water). I have many other options as to where to stay here in Puerto Vallarta. I think that I will have to forget about using this property in the future. It’s not worth the hassle.
The Flavor of Mexico
Db B (Little Rock, Arkansas) on Mar 01, 2024
Stayed here end of Jan- Begin of Feb My Wife and I .......All-Inclusive We had a very enjoyable stay here--will be back next year Smaller Hotel but serviced our needs/wants very,very well. Room was ideal with Ocean View ----always clean and after discussion with Maid it was made up in time for me to take my daily Siesta. During the day there is just the one Pool Bar and those guys really work--After 5 there is a Roof Top Bar with a Spectacular View that is great for mingling Food is Buffet with a Restaurant that had only 2 alternating Menus----but the Food was Good I can't compliment Jaz (Jasmine) and Diedra enough for how hard they worked and the good job they did on daily activities--Made it a lot of fun Each Evening there was Entertainment of some nature with two outdoor Buffets---Very Much enjoyed most of the acts Very Good Location---1 Block from shops of all nature including Spa stuff One of the things I really enjoyed was the mixture of local guests with foreigners ( 90% of the foreigners were from all parts of Canada) It made it feel like we really were in Mexico not just an American Consulate in a foreign country--I enjoyed meeting interesting people We will be back next year