Grand Park Royal Puerto Vallarta

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

    What to expect (based on 1641 reviews):

    Cleanliness

    Cleanliness-4

    Location

    Location-4

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-3.5

    5 most recent TripAdvisor reviews:

    Vacation

    Reviewed by LARRY W(SAINT LOUIS) on Dec 08, 2019

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    Hotel needs to look at revising the menus and adopt some recipes that would please Americans. The food was absolutely horrible and our family chose to eat in town and not at the hotel restaurants. Please look into this

    Individual ratings:

    Cleanliness

    Cleanliness-1

    Location

    Location-2

    Rooms

    Rooms-3

    Service

    Service-3

    Value

    Value-3

    11/27 - 12/02

    Reviewed by Bobo5150() on Dec 07, 2019

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    Been a member for 10 years. ive stayed at the Cancun locations 2X, Cozumel Location and Ixtapa location. The Puerta Vallarta location was our worst experience. Fodd was OK, not 5-star, more like a local buffet we can get in town. The pool area was a good location near the ocean but 1/2 the pool area was closed down for a wedding one day which led to one pool so over crowded we went into town. Another day threre was a business convention of some type which caused to pool area and bar area to be over crowded. Both the wedding and convention caused the npise level to leak into the room until after 1130pm. These are issues you do not expect from a "Vacation Club". We also had issues of smoking in the pool area. we advised staff and it was not addressed. we ended up again leaving the pool area becuase of this. As a member i do not expect to be consistently asked to meet to discuss my membership. We were asked DAILY, 2X a day to the point we felt we were harassed. I understand trying to sign up non members but not current members. We were abe to salvage our trip by going into town to eat and visiting one of the off road vehicle parks. i would NOT recommend this Royal Holiday destination nor will I be visiting this location again.

    Individual ratings:

    Rooms

    Rooms-3

    Service

    Service-1

    Top notch staff and service

    Reviewed by peterlN6229GV() on Dec 05, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Spent the last week at this fantastic resort. The only issue is the sun reaches the pool/beach at about noon. The service though was the best. Miguel in the Mexican restaurant, Erik at the pool bar, and especially Angeles who waited on us was the phenomenal. Friendly, fast, and efficient. Food was awesome as well. We will go back

    Very dissatisfied

    Reviewed by tanker7570(Langley City, Canada) on Dec 05, 2019

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    Our room stunk of sewer and no sunshine on the property until after 2 pm everyday . They sent a maintenance team in twice but it didn’t help . We spoke with other people staying in the resort and some were ok and some said their room smelled also . Finally 3 days before our trip was up they offered to move us but we stayed out of our rooms except to sleep . No where on the reviews do I see anyone complaining about the fun not reaching the resort until after 2 pm . We went for sunshine . The resort is south of Puerto Vallarta beside a hill so the sun can get into the area until late and then it was dark by 630 pm .

    Individual ratings:

    Cleanliness

    Cleanliness-1

    Location

    Location-1

    Rooms

    Rooms-1

    Service

    Service-3

    Value

    Value-1

    Very very last minute amazing vaca

    Reviewed by cantor365() on Dec 04, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Booked less than 24 hours through last minute site. I've never none that before. Took an Uber to the hotel. Arrived at 2pm and they couldn't find my reservation but they were very accommodating and offered me a refreshing drink while waiting in the lobby lounge. Came over about 15 minutes later to explain no room as of yet but put on the plastic wrist band and directed me to the restaurants to eat. They upgraded me to an ocean view room on the 9th floor :-) My whole experience was amazing, the food was great, friendly staff that go above and beyond. There were wedding ceremonies that took place near the pool areas at night and topped off with fireworks right outside my window, which was cool. On my 2nd last day baby turtles hatched on the hotel beach!!!! Will definitely stay there again.