Secrets Vallarta Bay Puerto Vallarta

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 6106 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    First time at an All-inclusive Resort

    Reviewed by tball123(Michigan) on Nov 19, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I have never stayed at an all-inclusive resort any where or been to Mexico. This is an amazing resort that I would highly recommend to anyone. The staff gave outstanding customer service. Accomedations and food were unbelievable. So many activities, amazing views, safe location (why would you stay any where else or even want to leave the resort while on vacation) and you just feel like part of a family with everyone that works there. Cant wait to go back !!

    Individual ratings:

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Wow

    Reviewed by Abe J() on Nov 19, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    If you need to be inspired, I recommend staying at Secrets Vallarta Bay. The minute you walk in, the view just takes your breath away. the balcony is by far one of the best things you get to see in the first 5 minutes. before you even get to check in, you'll be greeted by all the wonderful and happy staff. did I mentioned that servers come by the minute you sit down to offer you some refreshments? every bartender is knowledgeable, and a friend by your 4th round. the rooms I've stayed at have always been exceptional. they have a look of luxury. as for the food, if you want to experience multiple 5 star restaurants under one roof, this is the place to stay at. from hibachi to Mexican to sea food and Italian, you will not be disappointed.

    Individual ratings:

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Love this resort

    Reviewed by Cassandra S() on Nov 19, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    All the staff was wonderful! Charley the Bulter was the best, made sure we were taken care of! Omar our pool waiter had the best service and always had a smile! The view was spectacular, clean hotel and good food! We will be back

    The most amazing team and facility!

    Reviewed by makaeleyb2017() on Nov 19, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I cannot speak more highly of the staff here at Secrets Puerto Vallarta! They make you feel like family and activities that I wouldn’t normally do are SO MUCH fun because they really make you feel like a team. I love it so much here and I don’t want to leave! Elizabeth and Noeh from concierge by the pool Pollo, Aldo, Rodrigo, Ivan and Jazmin from entertainment and Alejandra from the Market restaurant are just a few of the amazing team and now family members here. I cannot wait to return, I would highly recommend to everyone who is looking for a five star vacation.

    The best trip ever!

    Reviewed by Camillereed12() on Nov 18, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We traveled November 8-15 with another couple. We had SO much fun! All of the employees were outstanding. The service and food are impeccable. Every staff member showed us a great time, but to be specific - Aldo was AMAZING! We rented a cabana one day, he threw around a football with one of the guys in our group, Aldo ended up hurting his back and went to the hospital but made a point to come back the next morning to say by to us. He made sure we had a fun time throughout the entire trip. A few other employees stuck out: Omar, Rodriguez, and Jose Maria. Every staff member made us feel at home the entire time. We will definitely be back! Thank you Secrets Vallarta Bay for such a memorable vacation, we can’t wait to visit again! PS check out channel 57. You’re welcome.