Majestic Elegance Punta Cana

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 20022 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Wet bar

    Reviewed by elviam344() on May 08, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We had the best time ever we meet a lot of people at Majestic Elegance but the best people of all was the staff of the wet bar Carlos. Maria, Rafael. Henday and Henry they made us feel like we were family. I will come back again to party with this group anytime

    Trying my hardest to like it

    Reviewed by Wbrown7728(Santo Domingo Province, Dominican Republic) on May 08, 2021

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    Arrival I had very high hopes for our first vacation to Punta Cana. Unfortunately day one at a majestic resort has not met our expectations. From the minute we arrived, I feel like we have been mislead, leaving my family in a state of confusion. Originally we booked for the Majestic Colonial and due to closure, we were then booked for the Mirage. We arrive today only to find out, without prior notice, that we have been moved to the Elegance. All of our information, planning, work and emergency documentation were based on the Mirage resort. Resort Needless to say the Elegance is not completely prepared for resort goers. We understand that Covid has created a situation of limited availability of amenities but this has a feel of a place that opened before it was ready. Several dark areas and stairwells (bulbs needing replaced) leading to safety concerns of walking around after sundown, decorative pools dry and filled with debris, construction being performed on site, limited restaurants, etc. Room Check in was not the smoothest but staff did there best even with the slight language barrier. As for the rooms....The first room had several issues (visibly dirty sheets, non operational safe and refridgerator, broken sliding glass door latch, and low overall general cleanliness) that we had to request another room. They did accomodate the request in a timely and polite manner. Our next room is slightly better (other than the used bar of soap we found stuck to a towel). We are settling with this room even though we feel we over paid for what we are receiving and because we arent completely sure if the Elegance has any better rooms/accomodations to offer. Staff The staff and people are great and very helpful with any needs. I dont in any way have anything negative to say about that aspect. They have been polite, helpful, and have done everything within their power to do what they can. Current mood I just feel that Mirage Resorts pulled a switch on my family at the last minute and provided us with less than agreed on accomodations. Almost as if we were put in overflow accomodations just to keep our reservation and did not feel the need to notify us. We will make the best of the given situation but unless Mirage reaches out and makes this right (what are the chances?) , based on this personal experience, I dont think I can recommend their vacations to anyone based on their business practice. I will take pictures and post at the end of the stay.

    Excelente!

    Reviewed by P9846QRgracec() on May 08, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I cannot begin to describe the magnificence of Majestic resorts. Not only does the resort include everything you could possibly need to have a stress free vacation, but it goes above and beyond to ensure that every single one of their guests has a memorable time. Every single staff member we have come across greets us, even if we are merely passing them on our way out of the room. They have so much energy all of the time, and are often encouraging guests to join in on the free activities on the beach, which are extremely entertaining and fun. I also want to mention how safe and secure I felt, and how it was demonstrated to me time after time that I had no reason to be wary of my surroundings. There was never a moment that I felt hesitant to ask for something or out of place because not only do the majority of the staff members speak both English and Spanish, they are very kind and friendly. Specifically, I would like to thank Jose, Roberto, Rolando, and Wander for always making my friend and I smile, and taking time out of their schedules to ensure that we were always entertained and aware of the many opportunities for us to have fun. I can say with complete confidence that this resort did a fantastic job of taking the beauty of Punta Cana and making sure their guests had full access to it, and that there was never a dull moment throughout their trip. Thank you Majestic!

    Individual ratings:

    Rooms

    Rooms-5

    Service

    Service-5

    Beach trip Dominican

    Reviewed by taylorwR8427DT() on May 07, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    All service here it’s amazing the people they so kindly and friendly I will be back soon and Roberto and Jose from entertainment team they are amazing we love them a lot thanks for everything love and kisses????????

    Butler

    Reviewed by hollyv640() on May 07, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Our butler Jorge is THE best!! He was beyond friendly and took care of of us every time we needed him. Whether it was a problem with our room key or something between he was always right there! Made our overall experience in Punta Cana even better!