TripAdvisor Traveler Rating

We had the most amazing time on our spring break vacation. The amenities were top notch, and the employees were the kindest people we have ever met. A big shout out to Dariel who was our concierge who went above and beyond for us the entire week.

Great service, amazing. Place a lot of fun very good place for kids. Even adult will have fun And our Butler Dariel He was great, amazing service and he was ready for us all the time. I recommend the place for everyone. The get great food great service

We had the best trip at this resort! The property was beautiful! We absolutely loved the beach and pool area! Excited to see the place when the construction is complete. The service was especially amazing. We had the most lovely and attentive butler, Rainieri! He was above and beyond amazing! Our only complaint was food at the waterpark was mediocre and really needs more improvement. Everything else was perfect! Can’t wait to return!

This was my first time at a Karisma resort. We went for spring break due to the interest of checking out a nickelodeon themed hotel. I had read the reviews here prior to coming so I had an idea of what to expect. After reading the reviews and now experiencing it the reviews that give this place a 2 to 3 star are indeed pretty accurate. I will give my breakdown below. But a quick summary of this place is that the rooms were nice however service is very slow and lots of inaccuracy of what is available. The people that work there are friendly but very understaffed. The food at best is mediocre especially for the price. It reminds me of the carnival cruise ships of the early 2000s. The bars serve only bottom shelf liquor unless you pay additional to buy a whole bottle. Overall: if the price point had been $400 a night vs $1400 it would have been a different review. If you are going to spend 1400+ a night go to a luxury brand such as the Four Seasons, Ritz Carlton, St Regis, Fairmont , Rosewood, Conrad etc and get treated like royalty and make the money worth it. Pros -People are friendly. We encountered people that were very friendly. They did their best to accommodate with the resources available but service was so slow because they did not have enough people. Despite that they were always happy. -The rooms were nice . I enjoyed the room. We had a swim up suite which was nice for the kids to get an evening swim. -The beach was a nice area. I enjoyed swimming etc. -club nick was nice for the kids -the sliming experience was a unique and fun thing. Don't skip this. -aqua nick was nice but just as the majority of reviews it's for young kids. 6 to 7 years old max. Cons -the service was so slow in all areas from check-in to restaurants, bars , poolside service, aqua nick etc -not accurate information available even on the karisma app. It had most of the info however there were things where i saw but not listed on the app. For example, an activity that I stumbled upon but was not mentioned beforehand like a beach BBQ with a premium bar. It required an upcharge and looked very nice and I would have paid however I ate dinner at a regular restaurant prior and happened to take a walk to the beach and saw the setup. It was empty and not many people knew which was ashame bc it looked like a good event. -the food. Wow the food was incredibly bad everywhere we went. The only thing I really enjoyed the fresh bbq food on the beach and at aqua nick where they set up a tent and grill. The food is not good at all. I was surprised that there wasn't more complaints on trip advisor for this. -the bar. The bartenders were good but the property serves well drinks only on the resort. For the price at least the average brands would have sufficed. They have to do way better here. I would expect the Tito's, patron, Johnny black, etc for the bare minimum at the bars. -promotions. Be weary on any resort credit especially when booking. They do not actually apply the credits that you were supposed to get. Just go with the expectation that you will not get the credit. -character breakfast. It was a fun event but I would expect at least different food than the typical breakfast food. -Concierge and front staff didn't really do much. Not sure of their purpose. They mostly stood around all the time when I was there and could never answer any of my questions or help with setting anything up. They would refer us to contact the personal butler service.

Beware of Nickelodeon's timeshare scam with "Prestige." They promise luxury trips but deliver subpar hotels after you pay thousands. Connecting you to other scams like RCI and 7across. Stay alert, avoid all timeshares. Don't fall for their deceptive tactics; they're all scammers. This is my family and I experience. when you go to Nickelodeon, it might seem very nice and friendly, and you’ll have a butler and it will feel like a dream. then, out of nowhere, you will be scheduled an appointment with prestige. which then pull you into timeshare prestige themselves are scammers, and they convince you to buy a diamond or a ruby etc, and it consist of traveling to many different countries for a cheaper amount. although when you make the purchase for example of $25,000 which my family have done and you see what you have paid for it small disgusting hotels. SOME DONT EVEN EXIST, prestige scam you with your money, then, when you signed the contract they celebrate and give you champagne and say how they’re always gonna be there for you and book your hotels and you’ll get 3 free flights and cheaper hotels. They also connect you to RCI and 7across which are also scammers as well. but it was all a lie. It was just a scam. IN A SHORT SUMMARY don’t have any contract with prestige or with RCI or seven cross. They are many other scammers timeshares like these as well stay away from timeshares they’re all scammers its disgusting to see that Nickelodeon will allow such business and target families. please stay aware and don’t fall for any timeshare. They’re all scammer. I wish I seen comments like this, so it would have saved my family and myself. also, when you confront them about this, they will lie and say oh this person just didn’t have a good experience and they’re just writing this. We are not scammers. They’re all liars don’t fall for them. They would try to act so sincere and nice, but they are all scammers.