El Dorado Maroma by Karisma

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 6199 reviews):

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-4.5

    Service

    Service-5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Best staff ever!

    Reviewed by addi_gibson(Denver, Colorado) on Jan 25, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My husband and I just went to El Dorado Maroma for our honeymoon, and we were so sad to leave! The resort is small and intimate, and the staff makes you feel apart of the community immediately. We spent our week there playing sand volleyball, learning how to cook different dishes, dancing, and relaxing by the pool and the beach with a drink in our hand. Omar, Rafael, Alex, DJ Juan, and Wendy from the entertainment staff honestly became our friends, and made the trip a blast. They are all incredibly talented. We would come back just to hang out with them again if we could. Also, Omar has rockin’ dance moves! Elizeth and Denny’s were our personal concierge and they were kind, accommodating, and took very good care of us the entire week. If you are looking for a resort that is smaller, intimate, and a sure place to make connections with people from all over, than this is it. We can’t wait to go back.

    Fantastic Vacation Spot

    Reviewed by 0118sethg() on Jan 25, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The resort is small but in the best way. They pack everything you need into a wonderful oasis. The staff is what makes the difference. Alex, Omar, Rafael, Wendy and DJ Juan make it so fun while you’re there that you never want to leave. They are some of the most talented individuals that can play volleyball, dance, sing, cook, and so much more. They made our trip amazing. The staff at the front desk is also very accommodating and make the entire process a breeze. Dennys and Elizeth were kind and professional every step of the way. Also, the food and drinks here are incredible. They really put in the effort to give gourmet food and experience and it shows. From breakfast to dinner to late night room service they do a wonderful job. The food alone is enough to make you really miss it and ready to come back!

    Relaxing resort

    Reviewed by 918karlp() on Jan 25, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Very nice. Alex and Rafael are not very good at beach volleyball... We will come back for sure. We loved the night entertainment. Premium drinks. Could work on more beach service. Food is good, A lot of restaurants for a small resort. Great beach.

    We love El Dorado Maroma!

    Reviewed by AnnandJean-Pierre(Rochester, New York) on Jan 25, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We have vacationed here many times and are never disappointed. The best part of El Dorado Maroma is the incredible staff. Luis our butler was the very best - professional, attentive, and always helpful. He is a real asset to this resort. Roberto at Lima Limon was wonderful, as were Javier and Andres at Papitos. Agustin always makes guests feel right at home and he always has a smile and a warm greeting. Eli our beach butler was so helpful and always one step ahead meeting our needs. The grounds are impeccable and lovingly maintained. Every restaurant is fabulous and the food is definitely 5 star. If you are looking for a relaxing, lovely place for a vacation, where everyone treats you like someone special this is the place.

    Individual ratings:

    Location

    Location-5

    Service

    Service-5

    Reservation and customer service response not acceptable

    Reviewed by juliemorin2303() on Jan 25, 2020

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    I have booked this hotel for a customer. I have sent 4 emails to the hotel before my guests checking in to request simply that they have a top floor room with a king size bed. I never got another response. I have sent those emails to 3 different email addresses I could find from reviews etc and the hotel website. I ended up having to call and spend long distance cost as the general karisma line doesn't give direct access to the reservation manager who is only available from 9 to 5. I then called and waited 16 minutes to talk to someone who told me she was writing a note in the reservation book and my guests checked in last night and not only got a very ordinary room they also were told there was no note in their reservation. They changed room after making the request on site. It is very ordinary to get such a customer service from a 5* hotel and with the price they paid to stay at this hotel.

    Individual ratings:

    Location

    Location-4

    Service

    Service-2

    Value

    Value-4