Excellence Riviera Cancun

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 18396 reviews):

    Cleanliness

    Cleanliness-5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Ninth visit and still loving it!

    Reviewed by cbryant430(ELBRIDGE) on Dec 14, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We just can't say enough good things about Excellence Riviera Cancun. The property is immaculate, the furnishings are attractive and comfortable, the food is plentiful and excellent, the entertainment is well above average. But what truly sets this resort apart from all other are the people. Every staff member, from the managers to the gardeners, greets every guest as though they are dear friends. This year, we want to give special thanks to the following: Juan, Breakfast & Lunch Manager at Agave (temporary buffet location during construction on the Barcelona) - thank you for the fresh fried grouper every day at lunch! The "other Juan," Breakfast and Lunch waiter at Agave - thank you for remembering us, for your gracious service and your warm smiles! Fernando & Secundino, Pool Concierges at the Excellence Club pool & beach - thank you for your attentive service and sharing our concern about the bird - and celebrating his rescue! Annabelle, beverage server at Excellence Club pool & beach - you are AMAZING! Please take care of yourself and stay healthy! Moises, Bartender at Excellence Club pool - Yes, I trust you to make something special for me! Rosalba, Coffee Shop/Excellence Pool - thank you for being such a sweetheart! Adela, Excellence Club concierge - thank you for finding the perfect room for us when we arrived, and immediately taking care of two little issues we had a couple of days later. Elizabeth Martinez, Concierge - the dinner you arranged for us at The Grill on our final night was incredible - thank you so much for that wonderful surprise!! To EVERYONE at Excellence Riviera Cancun - we can't wait to see you next year!

    Individual ratings:

    Location

    Location-5

    Service

    Service-5

    Value

    Value-5

    Luxury Abounds Here!

    Reviewed by yvonnemD4501FN() on Dec 14, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Just returned from vacation at this beautiful (luxury) resort! Amazing suite with jacuzzi tub, huge shower & many extras including complimentary bath robes, stocked mini bar, 2 vanity sinks and separate seating areas. Beautiful balcony views. Appreciated the a-la-carte restaurants with reservations not required. A special shout-out to our friendly, attentive poolside waiter Armondo - he made a special effort to remember our names & keep our personal mugs full. He works hard & always with a smile! We will definitely be back!!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Rooms

    Rooms-5

    Service

    Service-5

    Honeymoon

    Reviewed by Spartacusest91(Springfield, Virginia) on Dec 14, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We just left The Excellence for a two week honeymoon vacation and I'm already missing it. The entertainment crew, bartenders, cleaning staff, personal trainers and overall employees were amazing. I have a few names that stand out Gonzalo (Speedy Gonzalez) Jorge in the pool area and Mario from Basmati restaurant were three of my favorites during our trip. They go above and beyond to make your stay wonderful. Genuinely nice people. Recommendations if you want to do something different go on the bike tour with the entertainment host to Puerto Morelos it’s included with your stay. They do a 9:00am and 3:00pm tour everyday. I unfortunately caught a cold and was able to buy medicine and souvenirs during the tour. It’s only about a 15 minute bike ride. They have a really nice gym for a resort. Only downside for My husband and I but it still wouldn’t impact my 5 star review is we had issues with our key lock almost everyday! I had to call from the elevator phone a few times or walk to the lobby. Dinners were amazing but I wasn’t a fan of the breakfast and lunches it was just so repetitive. Also if you are a morning person like us they don’t start serving breakfast until 7am. I’ve been to multiple resorts and they start a lot earlier. Overall we would be back in the near future. Thanks for making our honeymoon stay great.

    It gets better all the time!

    Reviewed by FLN1973() on Dec 14, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Our ninth visit and it only gets better. Beautiful property with an ideal layout and world class spa, but shout out to the people that make the experience the best. To managers Antonio and Alfredo for the personal attention and extra touches. To Executive Chef Guillermo, responsible for excellent food throughout the resort’s many dining options (and amazing pastries-both beautiful and delicious!). To Alfonso – who has been there since our first visit and never fails to great us on arrival. To Chez Isabelle Captain Santiago and waiter Manuel, for their superb service and special attention. To Antonio by the main pool, for the steady stream of drinks and food. And of course, the entire entertainment staff- Ephraim, Christian, Giovanna, Gabriella, and the rest who provide a continual stream of fun entertainment and activities. Especially the beach volleyball and water aerobics! Thanks to all – see you again soon!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Rooms

    Rooms-5

    Service

    Service-5

    Absolutely EXCELENTE

    Reviewed by Thebazzles0921() on Dec 13, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Celebrating our honeymoon here! This is by far hands down the nicest resort in the area! From the moment we walked in, greeted with cool towels and champagne we knew this would be an amazing trip. This place would be nice regardless, but the STAFF is what makes this place, excellente! The entire resort has blown us away. From the buildings, landscaping, views everything is beautiful. Every experience has been amazing. The staff, every worker is SO friendly. They always say hello even if you’re just walking in the hallway. Also VERY safe! Every interaction was fun and they all take the time to ensure you’re having the best time and get to know you and genuinely care. Our room was incredible, a swim up suite across from the gorgeous spa and hidden jacuzzi which we thoroughly enjoyed! Room service was prompt, always correct and friendly. The restaurants are incredible. The main pool area is also incredible and the swim up bar is so fun. The lounge areas are awesome and always available and very comfortable. So many fun activities daily and nightly live entertainment! We have been so spoiled with the drinks, food, pool side and beach side waiters, pizza by the pool/beach. It will be hard to go anywhere else (comparing to here!!) We absolutely love it here and will certainly be back!! I could not say enough wonderful things about this awesome resort and would recommend to anyone! Shout out to Antonio, Christian, Gonzales, Enrique & many more awesome staff members for making our trip memorable!!