Fairmont Mayakoba reviews
7798 TripAdvisor reviews
Everything you could ask for.
Charles L (United States) on Mar 23, 2024
We thoroughly enjoyed our stay. The room was excellent, the beds were very comfortable, the beach was perfect, the food was delicious and the service was exceptional. During our stay my wife fell as a result of missing a step. Jorge (lifeguard/medic) attended to her wounds and even stopped by our room during the early evening to check on her. Thanks to his excellent care and compassion along with the excellent staff Fairmont Mayakoba will forever be a very special place to us.
10/10!!
Socrcara on Mar 23, 2024
We loved our trip to Fairmont Mayakoba. The accommodations and service was fantastic and our butler Alejandro made our stay so easy and special. The food, drinks, amenities, room, everyone and everything was 10/10. We can’t wait to go back.
Exceptional Stay!
Jessica S on Mar 22, 2024
My husband and I visited the Fairmont Mayakoba in February, celebrating both our anniversary and my birthday. Our stay was nothing short of exceptional. The resort itself is extremely gorgeous and well kept, having just been renovated within the last few years. We were given the option to upgrade our stay and select the all inclusive package, both worth the additional cost. Our suite was remarkable and very special- we leveraged our rooftop pool and lounge daily. I think the highlight of our stay was the outstanding service we received throughout our entire stay. Our room came with the Fairmont's butler service, and Irene made sure our every wish and need was taken care of. I would also like to highlight Gilberth, a tremendous attendant and waiter at the beach. He made every day so wonderful and special for us. Miguel, our boat tour guide, was also a highlight of our trip. He was extremely knowledgable and really knew the history of Mayakoba. What a wonderful person! I can't say enough good things about Irene, Gilberth and Miguel. Would like to also recognize: Nestor (in room dining), Alvaro (Fuego waiter), Oasis (pool), Erick (beach), Justino (Tauro), Marco (valet), Kevin (bartender), Aaron (Cielo), Angel (Cielo). Thanks for a wonderful stay and we look forward to our return!
RESORT RAT RACE-AVOID
J G on Mar 21, 2024
Disappointing. It is billed as a 5 diamond resort, and the facilities may bear that out, but the level of service is very far below that level. Prepare to compete with your fellow guests for everything from seats by the pool to dinner reservations to room service. It is not relaxing, it is like being in a crowded city with too many people and not enough resources to go around. The surroundings are very nice, the rooms are nice and the people who work here are doing their best, but it’s over-subscribed, under provided and under-staffed at every level. Being on vacation shouldn’t entail all the stress and frustrations that this place does while they charge you handsome sums for absolutely everything. Prepare to wait, wait and wait. Just inexcusable given how they bill and advertise. If this is 5 diamonds, the ratings take no account of quality of service, so are meaningless. It’s not a terrible experience, but you’re overpaying by a wide margin for very inadequate staffing and service. Also, many of the amenities they advertise are simply vaporware. Nothing like calling room service, being put on hold, then waiting half an hour for a call back that never comes. It’s not the staff, it’s the greed of the corporate parent. Avoid avoid avoid. Also, the beach has disgusting and ugly barriers all around it in the water, so it is more like swimming in a giant mud puddle than the ocean.
Foid and Drinks Overpriced and Small
TracieGiles (London, United Kingdom) on Mar 21, 2024
Fantastic comfort and location. Very clean and beautiful. This place is let down by very very expensive food and drink prices and not entirely friendly staff. Beware of going here if you like eating food and not taking out a loan to pay for it.