Iberostar Grand Paraiso

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 8085 reviews):

    Cleanliness

    Cleanliness-5

    Location

    Location-4.5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    A Dream Come True

    Reviewed by TracieLee2013(Palm Bay, Florida) on Mar 30, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This resort is everything it claims to be and more. Pure paradise. This is my second time staying here and it will not be my last. The food, the drinks, the amenities, the staff all were superb. I want to recognize my concierge Denisee, my butler, Fernando, my Star Friend Orlando and especially Aaron GIGiGi. Thank you Iberostar and hope to see you again very soon!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Service

    Service-5

    Give it a second chance

    Reviewed by Scott W(Long Branch, New Jersey) on Mar 27, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    I spent 6 nights at the Grand from March 18 to March 24. I was pick up at the Cancun Airport by Amstar ( very good company and would recommend them) and dropped off at the Grand. At reception I upgraded to superior ocean front for less than half the cost. I was greeted by my butler Marcelo who stock my mini bar the way I wanted it. I was planning to have dinner at the buffet, but it was closed due to the virus and only 20 occupancy at the hotel. I ate at the Caribbean gill and was able to get a reservation. It was not a good meal at all my ribeye steak was good the way I want it but half of it was like eating a shoe and no lobster to be found. Service was also very spotty. The resort seemed dysfunctional . This was not a good way to start an expensive vacation. The next morning I spoke with Marcelo and Daniel and advised them of my dissatisfaction. They told me they would fix my issues. The next day during lunch at the buffet. Things started to turn around. This was a very good lunch (beef Osso Buco). Then Public relations manager Laura Faviel came and sat down to discuss my dissatisfaction. Advised Laura that I had stayed at the Grand in Jamaica and it was not run like this resort. Laura was very understand and professional. She said she would get back to me. The rest of my time at the Grand was getting better day by day. I was able to get lobster twice at the Japanese and Toni’s both excellent diners. On March 21 we were advised that the Grand will be shutting down at noon on Sunday and that we would be transferred to Mayan resort. This was not a good notice to read as I paid for an upgrade and was going to a lower hotel. When sitting on the beach Laura come over and started talking to me about my stay I advise that things were getting better up until now. I was given 6 nights free for a future stay by Laura and upper management which I thought was a very classy thing to do by Iberostar. The beach, poos and landscaping are just beautiful along with the rooms. But want stands out most is the people who work there with pride and professionalism. I would like to thank Daniel (Butler), Carolina & Angélica (Concierges) for their good service and caring. I will be coming back next year to give the Grand a second chance because of employees like Marcelo and of course manager Laura who went beyond a above to make things right for me. Iberostar should not loose these two employees never met anyone like them in my travels. Thank you both

    Individual ratings:

    Location

    Location-4

    Service

    Service-5

    Beautiful Place! Wonderful Staff!

    Reviewed by Brags56() on Mar 26, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This was our third stay at the Grand. We never seem to get enoughof the view, the surroundings or the staff. I will not name names because I know I will forget someone. All the staff are GREAT! Thank you all for the great service, great food and for all the times you go the extra mile to make our time there relaxing and fun.

    First class accommodation

    Reviewed by Clifford Y(Union, MI, United States) on Mar 24, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We visited the Grand Paraiso during the recent coronavirus pandemic. The staff had prepared and provided very good preventive measures. They also continued to attend to our comfort and enjoyment of the resort despite the looming crisis. We were the last guests to leave as the hotel closed and were afforded excellent attention up to our departure.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Wonderful Week!

    Reviewed by Kathy268(Pittsburgh, Pennsylvania) on Mar 22, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We just returned from Mexico and felt the need to get the review written for the Grand! This was our third time staying here, and as always, was greeted with a "Welcome Home" and a refreshing drink after a long day of travel. The staff is very attentive and is eager to assist you in whatever it is you may need. A quick "shout out" to just a few of those staff members that we regularly saw during our stay. The Star Fiends, Aaron, Orlanda and Daniel. The greeters and wait staff, America and Ivan, to name just a few. And we cannot Mariel, the chef, for all the wonderful poolside seminars during the week. She does an amazing job!! Umberto and his crew at the pool bar . . . kept the drinks coming! This week was stressful for guests and staff admist the global coronovirus news. Throughout the week, guests packed up early to return home, services at the hotel closed, and restaurants were down to minimal staff. What impressed us most was the continued professionalism of the entire staff to maintain the high standards that The Grand provides!! Although businesses around the world have been asked to temporarily close (I know first hand - small business owner in Pittsburgh myself), we will get thru this together and perservere through the rough times. Please stay safe and return to your families! We will see you next year . . .

    Individual ratings:

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5