Iberostar Selection Paraiso Maya

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

    What to expect (based on 6894 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Wow

    Reviewed by normp538(Cochrane, Canada) on Dec 01, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This was our 2nd visit to this resort. The rooms are spacious + clean. Excellent maid staff every day. Even though some of the usual restaurants weren’t open, there were still 7 others to choose from. The food was excellent, including the buffet. Better than last year! Special thanks to Carlos, Elizabeth + Adrianna (the entertainment gang around the pools) and Stephany + Joao at the concierge desk. The beauty + cleanliness of this resort, as well as the terrific staff, make it our 1st choice to visit in Mexico!

    Best all-inclusive resort.

    Reviewed by kbh412017(Fitchburg, Massachusetts) on Dec 01, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Call JetBlue for free shuttle service from the airport to the resort. They do not list this online. Best price is thru JetBlue vacations.com. Don't lose your immigration card given to you on your plane, you will need this when you depart for home. Hotel is gated with security. All resorts are like this and are actually safer then the resorts in the US. Checking in will take an hour+ because you will have to chose your restaurant and time slot each night of your stay. Don't sign up for the membership presentation which is basically a time share presentation which actually lasts 3 hrs. and not 90 minutes. Beach is clean but before breakfast place your towels on a "covered chickee" because most chickees are not covered and have no shade. There are racoon like animals on the beach that will steal your food and alcoholic beverage if left unattended. They don't bother you though. The beach towel hut is only at the pool so get your towels before going to the beach. All the free drinks you want all the time. Pass on the shopping excursion, it is a waste of 4 hrs. Stay away from 5th Avenue, looks nice online but not in person. Drivers with golf carts will take you anywhere on the resort. Must see the live band rock show on Friday night. Most guests didn't know there was nightly entertainment as it is not advertised. For the best coffee use the coffee shop near the lobby. Buy your souvenirs at the duty free shops in the airport. any questions email me at Huggy2122@gmail.com.

    Very clean,good location,good rooms,friendly staff

    Reviewed by alenka67(Brooklyn, New York) on Nov 30, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We been in Mexico many times,Iberostar is the best chain and next time we will definitely choose it again. Good service ,very clean,good management,any issue they are trying to resolve right away . We were served by very intelligent and very professional concierge Estephany,she helped us with any request in a minute. Special thank you for a good service in restaurant to German,who helped me to deliver food to my room for my daughter while she was on line (school) ,very good waiter Irving,who served us also and did everything we ask. Felix also provide a very good service,very happy boys from star friends who provides towels Limon and Liam,we missed their smiles))). Isaac from star prestige also very professional,knowledgeable and a good person who served us on a beach area. And of course General manager Ana and Maricruz who helped me to resolve some small issue and make my family happy,Thank you very mush,Look forward to see you again and will recommend you to all my friends . Yelena and Family room 6363

    Great Vacation Spot!

    Reviewed by Mamabear062016() on Nov 29, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We recently stayed at this resort this was our second time coming and we would definitely stay again. The beach was beautiful and it was nice weather. The children's pool was under construction though and they also didn't have may options for food that we liked. That was my only complaint. I have to mention our waitress at the Theater during the week. Her name was Vianey! She did an excellent job serving us drinks and was so kind to our young son.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    I love Iberostar!

    Reviewed by angelaw0612() on Nov 29, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Our third time here! We love it! The workers work so hard to make our vacation wonderful! The Star Friends (Javi, Alex, Adriana, Carlos and all of them!) make it fun during day and at night. They are so friendly and make us feel so welcome and appreciated! I love that I can eat on the beach also! I love the margaritas in the snake bar!