Overview
The Ocean Maya Royale hotel is located on the seafront of Riviera Maya, in the heart of the Mexican Caribbean and close to Playa del Carmen.
Other fees include
- A Government of Quintana Roo environmental tax ranging from $1-7 USD* per person per night is to be paid locally to the hotel. *Subject to change.
Check in
3 p.m.
Check out
12 p.m.
Rooms
320
Inclusions
- Round-trip airport transfers
- Online or mobile check in available
- All taxes
Rooms
Amenities
Location
Reviews
WELCOME HOME AT OCEAN MAYA ROYALE!!
X2765AKpeterj (West Kelowna, Canada) on Mar 23, 2024
Driving down the road to front entrance/lobby, already feels like we are home! The smiles and greetings from staff out front as they open our car doors! The "hey Mr Joyce, you're back, it's good to see you and your wife!" from several staff as they see us walk into lobby area. The hugs and hellos and it's like we never left!!! Our two week stay was once again, just the best!!! Literally, every staff member at this resort goes out of their way to make you feel at home, taken care of and special. Overall, I am not going to go into too much individual detail. Food was great, our two favorite restaurants were Blue Moon and Dolce Vita. Javier Vergara Quinto at Blue Moon and Casanova Jorge at Dolce Vita are fabulous and we feel privileged to have become good friends with these two characters!!! :-) Privilege restaurant and staff are also to be commended! A very promising young man, David, was outstanding in customer service, professionalism and is definitely one to watch out for!! (In a great way) Did not get all of the names of servers and staff at Privilege but can for sure recommend Cara. Was great to see her once again and have a couple of friendly chats! Jesus and Augustin (spelling?) were outstanding serving drinks and food on the Privilege beach! It was so great to see Augustin's smile/greeting the first day we saw him!! Amigo!! Jesus was definitely working his butt off a couple of those very hot days!! We went to the buffet a couple of times, breakfast is always a favorite for us, and the food was decent as always. Lots to choose from! The grounds are immaculate, there is a lot of care and attention that goes into keeping the resort looking as clean as it always is! The change in color of the buildings to blue and white was a nice change also. Entertainment around the "party pool" seemed to be good also. We spent most of our time at Privilege beach so did not partake too much there, but it was easy to see the entertainment crew was doing a fantastic job. Entertainment at night was usually starting late and as we were somewhat burnt out from full day walking and spending the day at the beach did not see too many shows. What we did see and what we heard was that it was very decent also. We both noticed what felt like an "upgrade" in the level of some of the services going on around the resort. The new Privilege section around the quiet end of the pool was a nice new addition. Also, the addition of the towel hut for the Privilege beach and the services included was also a big step up and was very much appreciated! Alvaro, the new Beach Butler did an outstanding job providing fresh towels, ice buckets and ice throughout the day. Special mention goes to our butler Juan Alonso. From the minute we met him to the day we had to say goodbye, Juan was outstanding! He communicated daily, some days several times throughout the day. Anything that came up during our stay Juan was on it and looking after us, making reservations, checking into things, giving us help and advice, etc. When someone says to you "what Mr Joyce wants, Mr Joyce gets" kind of makes you feel very special and I am not high maintenance by any means. Special mention also goes to our very favorite Eneida Chima. Eneida was our housekeeper for our stay at OMR. We have been fortunate to have her for all of our previous stays as well. Eneida does a wonderful job with our room and goes above and beyond for us. Every day coming back from the beach was a surprise entering our room to see what kind of "towel animal" she might have made for us as a decoration. We love her so much, such a kind, caring soul that takes immense pride in her work. And last but certainly not least is Luis Cortez. He remembered my wife and I from previous visits and once again welcomed us into the OMR family with (literally) open arms. Luis was there to assist us with a couple of special requests and did not hesitate to accommodate when asked. All of this with a welcoming smile, friendly and professional attitude all rolled into one. Luis is a very kind, gentle soul and has become a friend to my wife and I. We are very grateful to have made his acquaintance. It was very difficult saying goodbye to him, but it will only be "until next year".
Fantastic Resort!
NorthStar06668945683 on Mar 21, 2024
Absolutely amazing! We had a fantastic time at the Ocean Maya Royale resort. It was beautiful, everything was extremely clean and well kept. The food was delicious and they had many different options. The staff was incredible all around! The blue team made our vacation so much fun. They had incredible energy and so many activities planned, definitely a highlight of the trip. The staff really get to know you and make your stay more personal. Arturo, Alex, Kendall and the whole team always made sure we were having fun.
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