Overview
The all-inclusive Occidental at Xcaret Destination is located in the heart of Riviera Maya. This resort offers 765 rooms and suites, and features up to 11 restaurants, 11 bars, seven swimming pools, a private bay, spa, Kids Club, mini-golf and more. Royal Level accommodations offer private check-in and check-out, exclusive à-la-carte restaurant and pool area, and more; while the Unlimited Xcaret Xperience provides unlimited access to either park during your stay.
Other fees include
- A Government of Quintana Roo environmental tax ranging from $1-7 USD* per person per night is to be paid locally to the hotel. *Subject to change.
Check in
3 p.m.
Check out
11 a.m.
Rooms
765
Inclusions
- Daily activities
- Round-trip airport transfers
- Nightly entertainment
Rooms
- 1 king bed, or 2 double beds
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Minimum 1 adult, maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Balcony
- Bathroom with shower only
- Ceiling fan
- Room service ($)
- A/C
- Alarm clock
- Coffee maker
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar
- Phone
- Safe
- TV
Book any room with the Unlimited Xcaret Xperience ($) and received the following benefits:
• Welcome Cocktail.
• In-room robes & slippers during the entire stay.
• Bottle of mezcal and fruit plate in the room
• Complementary mini - bar (daily refill)
• All day unlimited access and multi-entrance to Xcaret park during the entire stay.
• And more, full details provided at check in.
- 1 king bed, or 2 double beds
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Minimum 1 adult, maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Balcony
- Bathroom with shower only
- Ceiling fan
- Room service ($)
- A/C
- Alarm clock
- Coffee maker
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar
- Phone
- Safe
- TV
Concierge Level inclusions:
- Upgraded amenities in room
- Bathrobe and slippers
- Fruit plate and bottle of champagne in room upon check in.
Book any room with the Unlimited Xcaret Xperience ($) and received the following benefits:
• Welcome Cocktail.
• In-room robes & slippers during the entire stay.
• Bottle of mezcal and fruit plate in the room
• Complementary mini - bar (daily refill)
• All day unlimited access and multi-entrance to Xcaret park during the entire stay.
• And more, full details provided at check in.
- 1 king bed, and 1 sofa, or 2 double beds, and 1 sofa
- No more than 3 guests in the room
- 1 king bed, and 1 sofa, or 2 double beds, and 1 sofa
- Minimum 1 adult, maximum 2 adults
- Maximum 1 child
- No more than 3 guests in the room
- Balcony
- Room service ($)
- A/C
- Alarm clock
- Coffee maker
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar
- Phone
- Safe
- TV
Book any room with the Unlimited Xcaret Xperience ($) and received the following benefits:
• Welcome Cocktail.
• In-room robes & slippers during the entire stay.
• Bottle of mezcal and fruit plate in the room
• Complementary mini - bar (daily refill)
• All day unlimited access and multi-entrance to Xcaret park during the entire stay.
• And more, full details provided at check in.
- 1 king bed, or 2 double beds
- Garden view
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Garden view
- Minimum 1 adult, maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Balcony
- Room service
- A/C
- Alarm clock
- Coffee maker
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar
- Phone
- Safe
- TV
Royal Level inclusions:
- Private check in and check out in exclusive Royal Level Lounge
- Personalized concierge services
- Fruit plate in room upon check in
- Premium amenities in room
- Nightly turndown service
- Exclusive a la carte restaurant for breakfast, lunch and dinner
- Exclusive pool area and solarium
- Wifi included and complimentary internet at the Royal Level Lounge.
Book any room with the Unlimited Xcaret Xperience ($) and received the following benefits:
• Welcome Cocktail.
• In-room robes & slippers during the entire stay.
• Bottle of mezcal and fruit plate in the room
• Complementary mini - bar (daily refill)
• All day unlimited access and multi-entrance to Xcaret park during the entire stay.
• And more, full details provided at check in.
- 1 king bed, or 2 double beds
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Minimum 1 adult, maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Room service
- A/C
- Alarm clock
- Coffee maker
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar
- Phone
- Safe
- TV
Royal Level inclusions:
- Private check in and check out in exclusive Royal Level Lounge
- Personalized concierge services
- Fruit plate in room upon check in
- Premium amenities in room
- Nightly turndown service
- Exclusive a la carte restaurant for breakfast, lunch and dinner
- Exclusive pool area and solarium
- Wifi included and complimentary internet at the Royal Level Lounge.
Book any room with the Unlimited Xcaret Xperience ($) and received the following benefits:
• Welcome Cocktail.
• In-room robes & slippers during the entire stay.
• Bottle of mezcal and fruit plate in the room
• Complementary mini - bar (daily refill)
• All day unlimited access and multi-entrance to Xcaret park during the entire stay.
• And more, full details provided at check in.
Amenities
Beach
Pool
Lounge
Lobby
Front desk
Royal pool area
Main pool
Second pool
Swim-up bar
Lobby bar
Royal service restaraunt
Gym
Kids club
Wedding
Mayan Welcome
La Hacienda
D'Oriental
Los Olivos
Pool bar
El Pescador
Tennis court
Location
Reviews
Good not excellent
Aly R on Apr 13, 2024
I would rate this resort 2 stars out of 5, 1 star for great food, 1- for customer service/ friendliness/ willingness to help. When we arrived , checking - in took forever. Our luggage was taken away despite our insistence we were ok with carrying them as they were carry- on’s. We were instructed to go look for our building ourselves, ok was not a big deal though resort is big with lots of paths and one can get lost easily especially at first. The door to the room would not unlock. As it turned out because battery died in a keypad. Ended up waiting for 40 minutes for someone to come to fix it. After waiting in our room for another 30 minutes and realizing our luggage was not arriving we ended up going back to the lobby to retrieve it ourselves. I would’ve not considered it a big deal if it weren’t for the heat, we were still wearing our warm clothes sweating, not able to change into shorts for nearly 2 hours. Majority of swimming areas are for adults only and the only kid -friendly pool would get very loud and crowded with the music blasting and little kids. The little lagoon gets easily overcrowded as it’s small. If you have a teenager they would feel out- of- place not fitting here nor there. I’m not trying to be picky but rooms are a bit shaggy needing a refresher and/or good scrubbing. Water pressure was so low at one point making it impossible to take a shower. Food! Food was great! Good variety , good service. But no coffee. What was offered as “ coffee” substituted a brown liquid with only a faint taste of coffee. Coffee machines were not making better coffee either. The coffee shop offered coffee but for an extra charge. We enjoyed, but also felt sorry for all the animals at this resort, both wild and in enclosures.
An enjoyable stay by the beach / jungle - which would be much better with some changes to check in / restaurant bookings
ClaireGoodhead (Epsom, United Kingdom) on Apr 13, 2024
A solid 4 star experience. Positives Beach area is delightful with lots of fish and generally lots of places to sit. Beach restaurant is a beautiful setting for breakfast and lunch. Rooms are a good size with plenty of storage and large bathroom. Plenty of pool areas to enjoy and the swim up bar was a hit with the kids. Buffet was a good option for breakfast and lunch, with lots of choice, particularly fresh fruits, vegetables and the salad bar. The staff were all lovely and service was excellent. The location next to Xcaret was perfect and allowed us to break up our visit, with trips back for food and showers. It’s also a short journey to Xplor and the kids loved the nightime Fuego adventures! Tennis courts and gym were good facilities. Negatives Check in was incredibly slow and there were not enough staff to process the large number of arrivals. The directions to our room were also dreadful and we ended up dragging our cases around the resort in the dark, which wasn’t ideal after such a long flight and long day travelling from the UK. The process to book the a la carte restaurants was also crazy, with a long queue already in place by 6.45am each morning. Frustratingly the two mornings we decided to sleep in and take the buffet, our neighbour set a loud 6am alarm which woke us all up - almost certainly for them to get their place in the restaurant queue!! We booked tickets for Fuego and XelHa through the hotel agent. These guys may not offer you the best prices, so check what prices are available online before you speak to them and be prepared to haggle!
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