Paradisus Playa del Carmen

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 12094 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Amazing Vacation

    Reviewed by Flyer00097547689() on May 04, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We stayed in Paradisus Playa Del Carmen the last week of April and had a phenomenal week there. We were reserve guests and from the moment we got picked up until we were dropped back off at the airport we were greeted by friendly staff and a resort that was very relaxing. The weather was beautiful and we spent a lot of time at the pool with the swim up bar. Reyna, Angel and Abdiel took good care of us there and constantly came over to us to ask us what we would like to drink. We had a pool swim up room directly across from the bar and they came over to us when we were on our porch to ask us if we needed anything. Really great service. Alberto was our Butler and he did a great job letting us know where things were and helping us with food that we had delivered to our room. He checked in with us everyday and made sure that we were doing OK. The only complaint that we has was that he would text us that he was coming to our room and then took 45 minutes to an hour to actually come speak with us. He made sure to schedule our Covid tests before we left so that we wouldn't have an issue with flying home. Room service delivered all of our orders within the half hour promised and everything was fresh and as ordered. The spa was really relaxing with the option to use a dry or wet sauna after our massages. They also has a pool and hot tub to relax in before leaving the spa area. When we left the resort in a taxi the doorman let us know how much we should be paying for our cab fare on the way home. All of the staff were friendly and professional. We would definitely return to this resort.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Restaurant NAOS

    Reviewed by LiudmilaFedor(Abington, Pennsylvania) on May 04, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Very good service provided by NAOS buffet style restaurant. Special thanks to our waiter Alberto who provided us with very attentive service every breakfast! Good coffee, freshly baked pastries, American and traditional Mexican choices of breakfast ??

    Restaurante Naos

    Reviewed by mataiusp() on May 04, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Wonderful service from Alberto Vtreru, Antonio Morules and Luis May! 2nd time here as a family and will be back several more times. Highly recommend to come here in Cancun Paradisus. Naos is new this year and has yet to dissapoont for Breakfast Lunch or Dinner.

    Amazing service!

    Reviewed by ellenhL2978KG() on May 04, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Where do I start?? Everyone from the beach staff, to the restaurants, to the cleaning staff, to activities went above and beyond during the stay. We never had to wait for anything, they were so fast. I wish I could remember everyone’s names. Alberto utrero, Antonio, and Luis at restaurants Naos were amazing. Jose and Edgar on the beach were amazing on the cabana. The pool staff, Reyna, was incredible. Dora made our trip, she entertained us the whole time and Zumba was the most fun experience. The staff at Hadar, bana, mole, and fuego were so great. We will absolutely return.

    Great Resort

    Reviewed by Ricky H() on May 03, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Had a great time at Paradisus. All inclusive was the way to go! Dora the water aerobics inarticulate was awesome. She ran a great water aerobics class in addition to other activities like volleyball and ping pong.