Platinum Yucatan Princess All Suites & Spa Resort

5.0 star rating

Exceptional accommodation with superior facilities and services.

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    What to expect (based on 7007 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    10/10

    Reviewed by connorlennox() on Nov 19, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Beautiful hotel, great food and staff. Access to the sister hotel beside is a big plus. Yucatan princess is more quiet, the sister hotel is buzzing. Staff - Alejandro, Bryan, Eder and Felix are awesome.

    We Had A Great Experience! Despite The Daily Rain!!!

    Reviewed by AKA_BBS() on Nov 18, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We stayed on the Adult only premises and everyone was very pleasant including our room, from the moment we got there Wendy checked us in and gave us fabulous customer service. Diego took care of our daily questions and transportation needs. Abihail the host at the Yucatan restaurant remembered us daily and gave us great service, as well as our server Bryan. Gabi was just like the spa fantastic, Joshua took care of all of our excursion needs and recommendations were great, we had a wonderful time. We received goodies and William at the jewelry store was very personable, we also appreciated the ample security checks. If I could change anything, I would like to have more gluten and dairy free food options, I would definitely recommend this resort to anybody and we plan to return next year during a different season to much RAIN! Oh and the rocks on the beach were deadly be very very very careful! but once you get out far enough you'll be fine, great activities to do.

    Individual ratings:

    Rooms

    Rooms-4

    Service

    Service-4

    Fabulous Vacation!

    Reviewed by NATandSAL(Ottawa, Canada) on Nov 18, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The level of service from all the staff and various departments is excellent. Pool was perfect temperature - PERFECT!!!! Room was cleaned daily to our satisfaction - one suggestion though is to replace the number of towels/facecloths with the number removed each day - had a shortage of facecloths and had to call for more... which were promptly brought to our room. Food selection and taste was very good. Not quite as much selection as other resorts we've stayed at but there is something for everyone. Waiters are very attentive. We'd eat at the buffet every morning and lunch and Bryan looked after us very well. Dinner we'd be taken care of by Salatiel and he was awesome! All of the wait staff are super friendly and accommodating. Main pool bartenders were incredible. Eugenio was great. Service with a smile every day! Highlights: foam party at the main pool on Saturdays! Bar and wait staff are always available,entertainment crew were awesome. Mario and his team were very energetic and entertaining. Shows were good in the evenings. The resort is starting to show its age a bit... A few small things needing repair, etc. - That's the only negative thing about it. We definitely want to return to this resort again!!

    Individual ratings:

    Service

    Service-5

    Value

    Value-5

    Huge thank you to concierge desk

    Reviewed by Daryl-Anita(Airdrie, Canada) on Nov 17, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    So I actually didn’t stay here. My daughter went on her first trip without family. She had an amazing time from what she told me every day. Then I received a panic call from her when she was at the airport leaving to come home. She had forgot her blanket that she has had since a baby in the hotel. She had to get on the plane soon and nobody at the hotel was helping her when she called (probably because she was sobbing and they couldn’t understand her). So I called for her, eventually I spoke to EDDIE at the concierge desk. He was very patient with me explaining and understood how important it was. He suggested if they found it maybe a friend she made there who was still there could pick it up (never even thought of that). The blanket was found, given to her friend, and will be coming home next week. Thank you so much for finding it and being kind about our situation. Now I want to go to the resort!

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Location

    Location-5

    Service

    Service-5

    Beautiful Resort and Awesome Staff

    Reviewed by Melissa N() on Nov 15, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My husband and I just recently visited this resort. We had an awesome time, beautiful resort and the staff was absolutely amazing. Our room was great, we had the swim out deluxe. If you are able to upgrade, I highly recommend you do so. The food was delicious, no complaints about anything. We probably ate a little too much but that is what vacations are for. The resort has plenty of activities to keep you entertained as well. Loved the pool areas too. There were a few staff members that also made our trip much more enjoyable. Diego Ali Canto Lozada, the head Bell Man was fabulous, we talked to him everyday and anytime we needed anything he was always happy to help, great customer service and we really enjoyed talking to him daily. Bryan Montealegre was another staff member who worked the am Yucatan buffet. We sat with him every morning, very friendly and attentive. Bendito was another server we sat with every evening, great service and also wonderful to talk to. All of the staff members were great but these three especially made our trip that much better and more memorable.

    Individual ratings:

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5