Sandos Caracol Eco Resort

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 19515 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4

    Rooms

    Rooms-4

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Just amazing

    Reviewed by ferehumble() on Jan 19, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We loved everything about this little gem. The check in was fast and Maria was great with a great smile when she checked us in. The resort is breathtaking if you like nature. There are trees every where, monkeys in the morning and peacock roam the grounds. We stayed for two weeks and didnt leave the resort once. Water park and lots of places to walk and explore. Great snorkeling for kids of all ages. The beach is beautiful and close, bring water shoes and you will be able to swim and explore the ocean. It is rocky if you are barefoot. But that hardly stopped us from enjoying the gorgeous beach. The food was amazing, I dotn know why any one would complain. We travel alot and this resort should be a five star without a doubt. Our room was clean and updated with bunk beds and beautiful bathroom. They take security very seriously, we had left our hotel room door open and they had security there waiting for us to make sure everyone is safe and there are no issues. The resort is an Echo resort, due to the fact it's in the middle of the forest, there is a natural scent that might be mistaken for smelly scent but we appreciated the fact that it's been taken care of and not disturbed by human activity. The staff is so great, we learned afew words in spanish, couple of ladies at the restaurant helped us every morning with new words. We make a point of tipping when we travel but it's not necessary. They treat everyone with a smile. Thank you to rosa, laura, karla, nelsy, jose and nickolas, at the buffet. Thank you Felipe at the bar. And thank you seago for taking care of our room. The afew bad reviews are no doubt from a bunch of self indulgent individuals that dont understand what nature has to offer and travel to another country excpeting people to speak thier language. If you are a nature lover you would love this spot.

    Definitely Try the Romantic Boat Tour

    Reviewed by juliacD6664VN() on Jan 19, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Nector took us on a delightful boat tour along the river inside the premise. He treated us with a bottle of champagne and chocolate covered strawberries : ) Nector is super friendly and funny. I highly recommend taking the tour with Nector. It's a short and sweet, and is already included in the resort package. Don't miss it!!!

    Individual ratings:

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-4

    Great stay

    Reviewed by 909chrissyt() on Jan 19, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Wonderful resort with great staff. Alejandro from reception was great. Would come back again! Italian restaurant was delicious. Loved seeing the wildlife. Can’t wait to come back with my son! The water park is amazing.

    UNEXPECTED

    Reviewed by maximof342(Dallas, Texas) on Jan 18, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Well so many things we like, at the check in at the arrival we like the way most of the staff guys the front was very helpful and kind with the general info. for restaurants are really delightful especially for the stake and fish, seriously we expect something good but this was beyond specially for the guys from concierge how's made our vacations cool we want to make an special appointment to Armando, Radka, Ekaterina, Antonio, Adrian, Manuela, Veronica, ,Isabelle, Karina and the manager Jesus. we defiantly come back as soon as possible

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Rooms

    Rooms-5

    Service

    Service-5

    Great place!

    Reviewed by tylert986() on Jan 18, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This resort was absolutely phenomenal I had such a great time! The staff was so kind especially the sport staff (shout out to my friend Emilio a.k.a papi cholo) would recommend this resort to friends.