Secrets Maroma Beach Riviera Cancun

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 15475 reviews):

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Amazing time group of 10

    Reviewed by Carriecaligirl(Murrells Inlet, South Carolina) on Sep 14, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We had a fabulous time. We like high end resorts, and this is our second time at this particular resort. The service is outstanding, the food and drinks are great. This resort is so much better than a Sandals or other all inclusive. The beaches are great. They also do a great job of keeping the seaweed up that is all over the Caribbean right now. We had perfect days on the beach with our Palapa guy Eder. We laughed with and at our new best friend Charlie, he was great with all the pool activities, we had so much fun the first day playing beach volleyball with him on our team, we searched him out every day. Maili our concierge was excellent as well. I also loved the wood fired pizza on the pool deck, Luis works so hard there he is super nice and loves his job. I enjoyed speaking with him each day and the pizzas are delicious. The lobby bar folks are great especially mi amore Carlos (LOL) Made many new friends here, can’t wait to come back again. Special thanks to Bon for being Awesome and so helpful in the lobby with anything and everything, you deserve a promotion! Everyone feels like family here, and sometimes with a large group it’s difficult, you guys made it extra special. If you haven’t been to Mexico what are you waiting for! It’s one of the frat places to visit. Thanks again.

    Top notch

    Reviewed by julieaG1292YG(Denver, Colorado) on Sep 13, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The staff was very friendly and helpful. Loved the variety of restaurants. Activities were varied and fun. Could have just stayed at the resort and not done an excursion. Would love to return in the future.

    One of the best all-inclusive resorts I’ve visited

    Reviewed by lkadechuk(Norman, Oklahoma) on Sep 13, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Staff was amazing, very friendly and helpful! Rooms were clean and beautiful. Food was absolutely amazing. We are at the French, Italian and Mexican restaurants which were unbelievable. If you go to the buffet in the mornings order the crepes, delicious. Spa facilities and quality is comparable to Las Vegas resort spas.....ultra luxurious with sauna, steam room, hot tub, cold plunge, relaxation room, etc. My only regret is not staying longer.

    The staff overcomes some important flaws

    Reviewed by theinsane(Mexico City) on Sep 13, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    This is my second year in a row on Secrets Maroma and once again, the incredible staff is what keeps this hotel great, even when the property is showing important flaws that didn't have last year. So let's start with the pros and it's all about the staff. Each and every member of Secrets Maroma is absolutely compromised with client service. Wherever you go you see smiles and friendly attitudes. My special recognition goes to Mariana, concierge of building 16, since she went above and beyond on making our stay really great. Kudos also to William, Josue, Maria and Carlos of the entertainment team. I really think it has to be so hard to do activities 13 hours a day and keep a smile on your face all the time. Now for the flaws, and these are major ones: - Food quality was not as great as last year, even at the dinner restaurants. They actually changed the lunch menu at Seaside and exclude things like the octopus, replacing it with snacks such as nachos and hamburgers... what the heck? - There were some large groups of guests that behaved like they were on spring break. Last year the hotel had a great vibe of couples just relaxing and having a peaceful time. This year we had to put up with drunk guests yelling at dinners, restaurants and pools, with no one telling them to keep it down. There were even large groups of drunk people at the swim out pools with loud music and screaming at 3-4 am, not to mention a group that ruined our dinner at El Patio because they were drunk and yelling while they were there. I honestly think the management of the hotel should've intervened to stop this behavior but no one put limits on these "middle age spring breakers". Overall, this hotel remains a good option since the staff is amazing, but if you're looking for a place to relax and have a romantic time with your significant other, you may want to look somewhere else. I actually read a lot of comments on Excellence hotels that they actually stop "spring breaker" behavior on their properties so maybe next year i will have to try them and skip Secrets Maroma. Bonus comment: Preferred Club. I have read a lot of comments about PC and most people still doesn't know if it's worth. So here's my list of why you should definitely go PC when staying at Secrets Maroma: - Free daily access to the hydrotherapy circuit that is a must! - Continental breakfast at Oceana restaurant. - The closest buildings to the beach and pools are PC only. Also, you get the best views. - Preferred Club lounge has premium drinks, and they are totally worth it. - No UVC harassment! You have just one conversation with the UVC guy at checkin and never see him again. (you still have to skip going to the lobby hotel during the day to avoid UVC representatives there).

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Rooms

    Rooms-5

    Service

    Service-5

    Best hotel ever!

    Reviewed by elimdz() on Sep 13, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We stayed there for our honeymoon and we made the right decision, we loved everything, the facilities, the food, the pool and the great service received from everyone. We will definitely chose Secrets again on our next visit.

    Individual ratings:

    Location

    Location-5

    Service

    Service-5

    Value

    Value-5