Sandos Playacar Beach Resort

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 20895 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Great trip!

    Reviewed by Ctramell(Edmond, Oklahoma) on Oct 22, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We traveled here October 16-20, family of 3 (2 adults and a 7 year old). We stayed in the family section and had a really nice room with a king bed and a bunk bed which was great. Very clean room, everything we needed. The family section is a LONG walk from the beach which I knew ahead of time, but I just don't think I was fully prepared for just how long. You definitely need to make sure you take everything you need to the beach because you don't want to be walking back to the room to get things. I wish we had come during a non-Covid time so we could properly experience everything the resort had to offer. Lots of things were closed but we still had a good time. The beach is the nicest one we've seen in Mexico, SO beautiful. We had no problems getting beach chairs and we didn't have to get up early to get them either which was a nice change. The pools looked nice though we didn't really get in them because we are more beach people. My daughter did enjoy the water park. Check in took a long time because you had to make reservations for dinner and shows for each day. We hadn't had lunch yet when we arrived and by the time we got checked in and done making reservations it was almost 5 pm and we were starved. I wish there were more places to get a snack to go, I couldn't find anything unless you were a royal elite member, then you had more food and drink options. The Cupcake Cafe was great, we loved stopping by every day. We also had the Mexican restaurant, the Brazillian steakhouse, and the Italian. All delicious, but the Mexican was our favorite. Quite possibly the best guacamole and margaritas we've ever had. There is a beach buffet for lunch that everyone can use which had delicious burgers and fries (seriously, the fries and hash browns are usually gross and mushy in any of the resorts we've ever stayed at, but they were hot and crispy here) but you had to actually put on your clothes and mask to go into it. My only suggestion would be for them to have a grab and go snack bar on the beach. The breakfast buffet was okay, good pancakes and you can ask them to make you eggs how you prefer. We were only able to catch 1 show because even though we're in our mid-30's we just couldn't stay awake till 9:30 after a full day of playing on the beach. The Michael Jackson show was a blast and my 7 year old loved it as well. We weren't able to get a proper Dirty Monkey our entire trip because every bar we had access to was out of one or more ingredients to make it. This was disappointing but we also understood that maybe their supply was low due to the circumstances so we just found something else we liked and went on. We tried going in with low expectations on this trip but we were pleasantly surprised at how much we liked it despite the inconveniences and changes due to Covid. My 1 complaint about this resort is the tier system. I knew ahead of time that this existed and you had different amenities based on your band color, but I really do feel that the family blue band people have far less to choose from, and the things we did have the ability to use were spaced far away from anything else. Again, maybe I felt this way because so much was closed so I wish I could speak on this pre-Covid. The employees are what set this place apart from any other resort we've been too. We never once felt like we were an inconvenience to anyone. Every single employee we encountered was so friendly and so eager to give good customer service. Our mini-fridge ran out of Diet Coke and my husband called one afternoon to see if we could come get some more and they told us they ran out. No biggie, we took our cups to a bar and had them refilled. Later that night we were in our room hanging out and they showed up with a tray full of Diet Cokes for us. It is just little things like that that would make me come back to this resort. I definitely see us coming back here again but next time we'll definitely rent from a Royal Elite member so we can really experience the full resort!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-5

    Value

    Value-5

    Aeros

    Reviewed by T4419FWemilys() on Oct 22, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Vert good device abs aerobics with rodrigo, the beach is very nice and clean, the service is great and COVID friendly, maybe they can fix the phone service at night, the bar service is great and the servers are nice

    Great resort

    Reviewed by 470kaitlynnh() on Oct 22, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This resort accommodates to your every need. The beach is the cleanest and prettiest in the area. The snack bar has a phenomenal team led by Mirna. They were on top of assisting you every second and ensured you enjoyed your meal and drinks were full. The restaurants are great as well.

    Great escape from the big city

    Reviewed by 706javis() on Oct 21, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    This is my very 1st review I've ever done on trip advisor but ill be straight to the point. Sandos Playacar is a beautiful all inclusive resort, with one the best if not THE BEST beach ive been to. My wife and I were astonish on how clear, warm and beautiful the beach was. The beach was probably our top highlight of the resort. Now this was our first time at Sandos and our first time out of the USA since covid-19. Now its very difficult to really give an accurate rating for this resort due to the fact that we saw alot of things close either because of covid-19 or due to construction. If youre looking for a nightlife in this resort, you wont find it as they have closed their club due to the pandemic although i believe one bar is open up to midnight. They had plenty of places to eat but each restaurant required a reservation to dine in. Our favorite was the mexican and brazilian. Although i believe we didnt get to go to all of them. The resort itself is beautiful and its big. We walked alot during our stay but we didnt mind it at all. We stayed at the "adults only" section of the resort which was truly quiet, some days too quiet. Music was played very low by the pool and it didnt have a swim-up bar, maybe pre-covid they had one but again there was a few places that were completely closed. We typically would always go to the main pool with a swim-up bar but it was family section which some days it bothered me (im annoyed by kids easily) but our number one bartender was there, Jose-luis. Shout out to him for making my wife and i the best drinks! Definitely look for him at the main pool for amazing drinks and shots. Next to that main pool was and adult only breakfast buffet, make sure to go there if u want to eat without crying kids, although you'll find some wild animals being annoying but cute at the same time. So be mindful about that. Now are room was great but they do need to upgrade the room, it kind of was a bit outdated and there was these small nats looking flies all over. It didnt bother us since we knew this resort was pretty much in a jungle like setting so we expected some sort of insects. Overall our stay was amazing we had a good time and I wished we could of came at a time where everything was open to give it a proper review. But this resort wont disappoint. Thank you sandos!

    Water acrobatics

    Reviewed by R3416CAcarolc() on Oct 21, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Bernice taught the class and it was a lot of fun. Can be for all ages and levels. It was taught at the family infinaty pool which sits back from the beach. Beautiful location. Good music and good drinks.