UNICO 20˚87˚ Hotel Riviera Maya

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 3531 reviews):

    Cleanliness

    Cleanliness-5

    Location

    Location-4.5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Amazing Resort. For our Wedding friends and family all want to come back

    Reviewed by kvanosu() on Aug 09, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The staff and service are 5 star. We had our wedding and all of the guests were blown away with the resort. They followed all COVID guidelines. You are greeted with a refreshing drink as you check in and are able to sit and relax so it is a painless process. The onsite wedding coordinator Diane was amazing. It was perfection and she took care of everything. She put me at ease and made sure it was what I had envisioned for the day and more. I had a last minute request after seeing another set up and she was able to get it for me. The food was delicious. Restaurants all wonderful - staff in every position is top notch. You are constantly greeted with a smile or warm greeting every need is addressed. I went once in 2018 and loved my experience which was why I wanted to come back for my wedding. We will be back.

    Individual ratings:

    Location

    Location-5

    Service

    Service-5

    Amazing Trip!

    Reviewed by paigebeale() on Aug 09, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We just got back and we can’t wait to book again! Not only were the food/drinks amazing but the staff took amazing care of all of us! A quick thank you to a few of our favorite staff members! Sergio (activity instructor)— made working out on vacation fun and provided good workouts! I looked forward to his classes everyday! We did hydro Pilates and spin with him daily! Fernando (host)—checked in on us all the time and made sure everything was perfect for the entire trip from helping with my sister in laws engagement to family photos to dinner reservations and more! Tamay (pool server)—made sure we always had everything we needed! We are pretty needy when it comes to being served drinks fast and he went above and beyond to make sure we were never empty! All three of these staff members went above and beyond!! Everyone else was amazing as well but these three really stuck out on our trip! We have been to multiple all inclusives and the food is normally just okay. I am gluten free and one of the other ladies is dairy free and they had amazing options!! They had GF bread, pancakes, pizza, pasta soy sauce and desserts! They made sure everything was prepared appropriately for our allergies! Also, the spa was very nice! We did hydrotherapy and then a couples massage and everyone took such great care of us!

    Wow!! 10 out of 10!!

    Reviewed by ashleyrL3705VQ() on Aug 09, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This place is absolutely amazing!! We have stayed at many all inclusive resorts and Unico by far blew it out of the water with everything! SAFTEY I felt extremely safe the entire time! Staff is wearing masks at all times and hand sanitizer is available everywhere. When you get to the resort they take your temp, give you sanitizer, and have you step on a sanitizing mat. All menus are digital and they retake your temp when going to the spa. Again, felt like they were on top of everything related to COVID. FOOD I can’t say enough about the food!! Everything came out looking like little pieces of art and tasted even better. The only down fall I would say was I would of liked to see more in the dessert area, but over all the food not only in the restaurants but the pool dining and room service was great! Italian restaurant was our favorite but you HAVE to do the coffee presentation at the Mexican restaurant!! SERVICE I have to say Victor Mejia with pool side service was AMAZING! He worked so hard to make sure we had everything the entire week!! Also Tonny in the sports bar makes the most AMAZING espresso martinis. They went above and beyond for us! Everyone else was very friendly and welcoming!! SPA If you do anything at the spa, get there an hour early!! They will send you to the stem room, sauna, give you a chromotherapy blast, have you sit in the jacuzzi and then have you do a cold plunge. Everything feels amazing and that was before the massage and facial which both felt great!! ROOM We did the swim up and I would highly recommend!! They have a couch and swings with the chairs walking out to your pool. I would def get that again!! The room was the nicest I’ve ever stayed in, so much attention to detail. Room has a Nespresso machine, waterfall shower, even comes with a sewing kit, shaving set or manicure set if that’s what you need. EXCURSION We did the excursion at emotions. We rode ATVs, zip lined, swam in the cenote and they provided an amazing Mexican style lunch!! This was one of the inclusions so we paid $25 a person for an amazing day! Can’t beat that! RESORT The resort is so beautiful!! Every single place you look has so much detail and truly is a work of art! I have never seen anything like it!! We are already wanting to plan a trip back!!

    Boom Unico!

    Reviewed by abie1787() on Aug 09, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This has been the best trip I’ve been on in a long time! The staff has been amazing (Agustín is an amazing host, Tamay is incredibly attentive and so kind)! Highly recommend!! Safety protocols at at their peak with this resort, taking all measures possible to make sure everyone is and feels safe!

    Amazing resort with great service!

    Reviewed by Meander312526(DeLand, Florida) on Aug 09, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We had an amazing first trip to Unico 2087. This is our 8th trip to Cancun/Cozumel Area and Unico is by far the nicest resort we have stayed at. First, Unico takes cleaning and your safety during COVID very seriously. We felt absolutely comfortable to enjoy our week without any concerns of getting sick. The moment we stepped out of our private transfer, cleaned our shoes, had our temperature read and stepped into the lobby We were met by reception, told we were free to remove our masks and given a welcome drink while they did the checkin on a lobby couch, very relaxing. We had a Swim up room in building 1 that we absolutely loved, I swam every night before bed. Building 1 provided a lot of privacy compared to what we saw at the other buildings Our local host was Pascual and he was amazing. He went over and above everyday to make sure that we had the best stay. He found us at the quiet pool everyday, checked to see if we needed anything, made all of our dinner reservations, ironed clothes as needed, decorated our room and We got to know him on a personal level. We spent most of our days at the quiet pool. There are resorts with larger pools and meandering “rivers” in them but this pool felt like a quiet sanctuary to us. Alejandro Mendoza was great setting up our chairs and towels everyday and bringing us fresh towels throughout each day. Jose, Saul and Marco “Chicken” were our servers/bartenders and they were all amazing, they knew what we liked to drink and the kept our yetis tumblers full all day. We could not have asked for better service and friendly people to help us enjoy a much needed week to relax. We met so many great people at the pool and had wonderful conversations. These new friends will be friends for life. Now for the food and drink. Pascual made sure that we had our mixology in our room everyday when we got back from the pool that we could have before our siesta. Always something different and very good. I love Pacifico beer so Pascual made sure they changed our the Corona for Pacifico in our room fridge. The alcohol was premium and you just asked for what you wanted. No bottles in the room but room service would bring you what ever you wanted. I believe I drank every bottle of Hendricks they had onsite! My wife enjoyed many different spicy margaritas with different tequilas and Mescals The food was absolutely amazing. Seafood Risotto, Sushi, Duck Tacos and tacos and ceviches by the pool. Service was great at all! Cheers!