TripAdvisor Traveler Rating

My wife and I honeymoon to the Sandals resort is everything we could ask for and more! The greatest part of the experience has easily been the people! Peter the bartender always impresses with the quality of his drinks and his care for the guests. Ivana is the best server I have ever had EASILY. She remembered us the second she saw us again and is always willing to go the extra mile to make our stay special. Ivana makes you feel like a friend more than a guest and my wife and I greatly appreciated that. Kelvin with the entertainment services is so amazing at getting people involved and making the day feel electric!! Look for him if you want a great party! Again it is the people that really make this resort special and we cannot wait to visit again.

I'll start by saying we went there for our 10th anniversary and did have a great time on a beautiful island and resort with many options for dining and activities. But the hit-or-miss service became frustrating on a daily basis. It started poorly as before our arrival, I had made it known that the day we arrived was our actual anniversary and had made 4 separate requests that a small gesture be in our room upon check-in; champagne, flowers, fruit, etc. Well at check-in, they asked if our reservation was for any special occasion (as if I hadn't already talked to them) and of course they show us to our room, it was still being cleaned/repairs being made as we walked in on maintenance in the room and nothing for the anniversary! For the remainder of the stay, some Sandals staff were very friendly but it seemed most were put off by simple and friendly requests. The service was on the "miss" side for the majority of our stay; from not restocking our room with requested items, not cleaning our room after the first night, to very long wait time for drinks and the feeling they did not care if and when they served you. For all the staff that were friendly and happy, there were twice as many that were not. Before our visit I had read that tipping was not acceptable, but perhaps it should be to ensure better service and attention. One other item to improve is the communication about transportation options to and from the airport. Many of the reviews I read spoke of motion sickness on the 2 hour provided shuttle ride. So I arranged for the private transfer hoping it would be a better experience and was proven wrong. With the up, down, around, speed, passing other cars at the scariest moments, it felt like a real-life version of Mario Cart. The first few hours after checking in were spent lying in bed trying to recover from the motion sickness. On the departure, I found a ferry service that picked you up right on the dock of the resort and takes you to the airport. This way was awesome and we loved it! Faster than by land and you still felt like you were on vacation as you enjoyed the water, weather and scenery one last time. Also, the crew provided drinks along the way. I highly recommend this to anyone and just wish we did this upon arrival as well. Check them out, hewanorraexpress.com To end with more good, recommend shuttling to the other Sandals to enjoy different scenery & restaurants & the Pigeon Island National Park next to the Grande is a must do hike & visit!

We attended a small wedding and had a fabulous time. The photographers videographer and wedding planner were phenomenal. The spa was over the top definitely asked for Yolanda. Also,the bar close to pool was great. Claudia and Remi were phenomenal they Remembered everyone in our party our names and the drinks that we liked, make sure to meet them the first day.

The resort is beautiful. The spa is great. I had a heavenly massage by Oma. I have had many massages over the years. I am 60 years old and my massage from Oma was the best. She also gave me a pedicure…..also the best! I highly recommend her or Jody who gave my husband a pedicure or Jacqueline, who gave him a massage. There is a fully appointed fitness center. I did not participate in the shows. My ‘maid’ was outstanding. The food was wonderful and the service was impeccable. All of the staff were friendly and professional. Damian, our cab driver to the airport was wonderful. We missed our transport to the airport and Sandals paid for the cab! I am very picky and never give reviews, this is an exception. We highly recommend this resort. We booked two more vacations with Sandals before we left. It is truly exceptional. GO TO SANDALS GRANDE ST. LUCIA!

This resort offers great hospitality. I want to draw particular attention to the Bombay Restaurant. It serves Indian food, and in addition to the tasty food, the staff is quite kind and well-versed in the cuisine they serve. The manager of the establishment deserves special recognition for making you feel comfortable and welcomed. I wholeheartedly endorse Bombay Restaurant Sandals Grand to everyone!