The Fairmont Royal York

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

    What to expect (based on 649 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Great Trip to Toronto but the Fairmont Royal York was awful

    Reviewed by EasternCanada(Quebec City, Canada) on Jul 22, 2020

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    Perfect trip to Toronto but the Fairmont Royal York was awful. It's not a big secret that the hotel industry is going through a crisis. In a couple of days, the Fairmont Royal York Hotel in Toronto will greet some NHL players to end the hockey season. Right now though, they service rooms every third day, their shops are closed, their lobby is for passing through only and their indoor pool is also closed but might reopen. Let's hope NHL players received better service than regular customers. Employees and management did not have the courtesy to explain to me upon my arrival, while checking in, how things were functioning at the hotel. I had to find out by myself and got different stories. There was a form letter on my desk in the room but is was really vague, not transparent and not informative at all. Furthermore, the staff wasn't well trained to inform customers, one bellman was impolite while I was waiting in the lobby and I wasted a lot of time getting the real story. It's the worse hotel experience I have ever had and I always give really positive reviews on hotels. For the price paid and with really no service, it was unacceptable. On the positive side though, they did give me a room with a nice view on the 6th floor (room 6-174) but again, there was no service. If you wanted anything, you really had to insist and wait: it was a frustrating process. They didn't offer me anything to compensate the situation. I arrived on July 18 and left on July 21.

    Multiple visits gone wrong.

    Reviewed by Ladyoftravel35(Toronto, Canada) on Jul 12, 2020

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    I stayed here for two different weekends in a row during the pandemic. I did love the Fairmont so was really disappointed and shocked with both stays. Upon arrival of the first stay I had booked a luxury room and was surprised to find myself in a room that was not renovated. I called and was moved to another room. After a night of sleeping there the next day my room had not be cleaned. I called down and asked for it to be cleaned. Towels and coffee were left outside the room. We went out and returned to find the room still not cleaned and the bed not made towels still outside on the floor. I called to ask why it had not been cleaned. I said I'd make the bed. While making the best the duvet had brown stains all over it which looked like blood see attached picture. We were moved to a gold room after this and stayed there for a short time before checking out. I said I was dissapointed and would be back the following weekend for another stay. The next stay we were in a signature room. The room was really disappointing it stank like cigarettes all throughout the room and was disgusting. There was brown stains on the carpet as well as the bar area had not been cleaned. See photos. I did not call down to complain this time as I had complained last time but was really disappointed. I also noticed that food had not been cleaned in the hallway and was sitting there for 8 hours from the time we checked in until the time we came out and came back. This was not what I thought was Royal York standards. Especially while we are in the middle of a pandemic and it is a time for areas to have extra cleaning. Not what I was expecting at all.

    Get away from elders

    Reviewed by Osama R() on Jun 13, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Was a little surreal being one of like 10 guests in a hotel like the RY typical Toronto day there's dozens of ppl just walking through or sightseeing in here. Not. Right. Now. Service regardless of causal was incredible. Highest level of customer service. Thanks PS I didn't get the name of the doorman but he is an awesome guy!

    Stayed for Four Nights

    Reviewed by lady_ashtoreth(Toronto, Canada) on Jun 12, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    They were very gracious to open up their hotel to us health care professionals! Such an exquisite hotel! My fiancé and I have been to Fairmont Le Chateau Frontenac, Hotel Fairmont Chateau Laurier, and Fairmont Tremblant and the Royal York just lives up to the name. Thank you so much!

    Exceptional Stay During Exceptional Circumstances

    Reviewed by Wendy C(Montreal, Canada) on Jun 08, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Our recent stay at the Fairmont Royal York was a tribute to the company’s commitment to manage a difficult situation and the staff’s meaningful efforts to make guests feel welcome and safe. The service was exceptional. I thank the staff for their courtesy, caring and for going the extra mile during this difficult period to make our stay safe and special. I want to recognize Ian the Doorman, Hy and Sophia from Royal Service who checked in regularly with me and my travel companion to ensure that our stay was wonderful. It was. We also salute you and the Fairmont chain for supporting front line healthcare workers and providing them a safe place to stay. This is more than admirable. We are also grateful for your hospitality and will stay again and will tell colleagues, friends and family about the quality of the service, commitment to health and safety and most of all the personal warmth. Thank you.

    Individual ratings:

    Rooms

    Rooms-5

    Service

    Service-5