Muthu Playa Varadero

My room was astonishingly clean and everyday the cleaning crew would do the most exhilarating design on the bed's sheet, everything was nearby, no excessive walking necessary to get anywhere on the resort, the staff was excellent and cheering, always ready to assist with something and at the same time give you all the privacy that you need to feel really at home, the Hotel is not far from the airport which is convenient when you're travelling, the food was excellent and if you prefer the restaurants instead of the Buffet, you can make a reservation à la carte with a member of the entertaining crews at the Hotel's Lobby, the entertainment crew surpassed themselves every single day that I was there, lots and lots of entertainments, a live band that played every night, and the MC and crew are always ready to show you a few basic Salsa steps, theater for people who love to see stand up comedians, jugglers, etc..and even in the pool, there was lots of activities to keep you occupy if you desire to participate, I saw family with kids and they also love it, I will recommend this resort to all of you who need a convenient place to spend your .next vacation.

Unsure why so many good reviews for this place. The pool is full of black mould. No music/entertainment on the beach. Food is way below par. Meat and fish left out in the sun. Staff is seriously unhappy and you always feel like you’re bothering them when you ask for something... odd since we paid for a service. Towels, when they workers would show up, you could get one. The only good thing about this hotel was that the room was clean. That’s it. The ac barely worked and the maintenance guy said that was it, wouldn’t get colder... did I mention is was 40+ degrees while I stayed there? The safe didn’t work either. It seems if you’re not a repeat guest you won’t get good service... bad way of seeing things.

This is my third time visiting Cuba and my first time at this resort, which we stayed 1 week at. Below are some details of my experience and opinion on muthu. Overall, I think muthu has a lot of potential since it’s a nice and small resort, however there needs to be major improvements in certain areas to get to that point. Resort Size: The resort is much smaller than all other resorts I’ve seen in Cuba, which was nice since everything was close by. Service: this was disappointing. It was the first time I’ve been to Cuba and on 4 occasions different employees working at muthu were asking us to give them specific items we had, before we leave. For example, they would come by and ask if we can give them my shirt, deck of cards, music speakers...etc. I thought this was unprofessional and made us feel uncomfortable. We felt the majority of the waiters were very lazy, during any meal nobody was coming by to get our drinks order, for example. They would all just stand around doing nothing, instead. What was the most disappointing was trying to book the A la Carte meals. We had to go back to reception everyday to see if they were planning on doing an a la carte in the evening, and every time we went the lady who was responsible to book them was NEVER at her desk or available. Every time we went to ask reception they told us to come back in an hour, which is so annoying when you are on vacation and enjoying the beach during the day. Reception: I communicated with the ladies at reception on 5 different occasions and each person I spoke to was extremely rude and were never willing to help. When I asked about were I can book a Havana trip I was told to read a book. Resort atmosphere: I was really surprised how many Cubans from Havana were at the resort for vacation. The resort was 70% Spanish speaking and the rest were French and English. This was a shock to us, and some employees spoke minimal English as well. It seemed like this resort was popular amongst Cubans from out of town. The entertainment crew was good, but there needed to be more going on at the beach. There was no music or anything on the beach, while all other resorts had this. Towels: on 3 different days when we went to exchange our dirty towels for clean ones at the pool house at 9:30am, we were told there were no more clean towels for the next hour and to come back later. Pool: the pool is a nice size, but beware, they do not operate the pool bar. This was extremely disappointing since they advertise it when booking, but it’s left closed. Also, there’s no permanent volleyball net in the pool which is common at other resorts and would have been a lot of fun - hopefully they invest in that. Having two people holding sticks at each end with a string tied to it is not a normal volleyball net - and unfortunately this is what muthu had. Rooms: the resort has two main buildings, with one that is newly renovated, however it was kept closed during the visit since summer is low season. The other building that they leave for guests is old and outdated, the furniture in the rooms is disgusting, the chairs had red stains all over it so we couldn’t sit on them. But the beds are comfortable and the AC works very well. The showers were also good. For some reason the resort was having water problems during our visit and they turned off our water on two different days from 11pm-8am. Food: coming to Cuba we knew that the food is never good. I would say Muthu was average in terms of quality of food, we aren’t picky eaters but would stick mainly to rice and beans. The ice cream was great though. The pasta bar wasn’t good at all, compared to other resorts I’ve been too. The two A La cartes were bad food also, the food wasn’t cooked properly, which was disappointing. Night shows: these were quite good! The magic show and circus we felt were best! Beach: this was of course amazing. Unfortunately the beach chairs offered by Muthu are very old and plastic, while all the other resorts had much more comfortable beach chairs. We always went to the resort next door to use there beach chairs and there were many others from Muthu who also did this. Beach water boat rentals: there’s a company that offers the kayaks/catamarans for Muthu right on the beach. Unfortunately the main guy who operates it is an extremely arrogant person and rude. He was only interested in you buying his snorkelling tour. They are supposed to offer tourists a 30 minute free catamaran ride that’s included with the resort, but his are 5-7 minutes long. We noticed all other resorts had there catamarans going out much longer for free trips. Whenever you asked to take out a kayak he looked unhappy and asked us to buy his snorkelling tour.

I am just back from playa recent trip and I had a wonderful time. I had made many friends during my first trip so it was doubly joyful to meet them again. Excellent bar and dining experience.. Ranchon served succulent lobster as Welcome Back gesture. I had fine deserts in Varadero and staff is cheerful to help out. I got giftd of Havana Club and Cristal. Late checkout and DJ letting me play my Music of 70's. and many memorable entertainments around pool and you are kept busy even if you are a single. The entertainment is non stop. I am grateful to staff at front desk, Guest Services staff and all the team at Lobby Bar, Pool Bar and Coffee Shop. I regret having prior booked a trip to Punta Caleta for Oct trip but a fellow passenger said it is worst week in Cuba. I may lose deposit but likely stay in MUTHU has made me get used to superior quality in services provided to me

This was my 7th time time to this resort and 3rd time this year! Once again had such an amazing time thanks to the staff! Dano, Alejandro, Nike, Yaniris all were so amazing! So happy to see the entertainment staff so involved and loving their jobs. It was sad to hear that Frankie was no longer at that resort as he was by far the best entertainment staff we’ve seen at that resort in a long time. We only hope he joins the team again. Food was good, could always find something. Nighttime entertainment got rained out a lot but was held inside and was still just as amazing! Was super disappointed that there was no Cuban fiesta during the day because it is “off season”. We plan our vacation to experience the Cuban fiesta because of how amazing it is! To find out that it gets canceled was upsetting, we still pay to come for vacation and should experience the same as if we came in January. We can only hope when we return that the foam party and Cuban fiesta return! Bathrooms need a serious touch up. The pool bathrooms were always broken or dirty and the lobby bathrooms were unusable due to how dirty they were. All in all this resort is always a good vacation spot and can’t wait to return in the near future!