We put your Safety Above All

We're looking forward to safely connecting you with the people and places you've missed the most. Discover what you need to know before you go with our Travel Ready series. Learn about entry requirements, current COVID-19 travel policies and more. This is just one of the ways we're putting your Safety Above All. 

Note: On October 30, 2021 guests departing from a Canadian airport must provide proof of vaccination.

Flexible change or cancellation

Fly with flexibility. If your travel plans change, there’s no fee to change or cancel flights booked before December 31, 2021.

Travel Ready

Travel looks a bit different, but we’re here to help you prepare. From packing tips to what to expect when you land and everything in between. When you’re ready to travel with us, we’re here to make sure you’re travel ready.


Know before you go. Some destinations require registration, completion of a COVID-19 test before you travel, proof of vaccination, or quarantine after you arrive.

Learn about COVID-19 testing

Be sure to check entry requirements for each flight on your trip. These requirements may change while you are in destination, so we recommend also checking them before you return home.

See all entry requirements

All incoming travellers to Canada must complete an ArriveCAN declaration.

When you’re ready to travel, we’ll be here to ensure you feel safe, comfortable and prepared for your journey with us.

Note: Effective October 30, 2021 guests departing from a Canadian airport must provide proof of vaccination. Learn more about vaccine and entry requirements here.  

Helpful tips:

  • Check your passport or Government-issued ID to make sure it’s not expired
  • Download the WestJet app Apple | Google Play
  • Check your pre-departure emails
  • Plan to arrive at the airport early as gates and/or food & beverage options may have moved
  • Pack a mask (or two) as it will be required at the airport, inflight and in-destination
  • Pack hand sanitizer

Enjoy additional peace of mind when you travel by adding travel insurance coverage to your trip. We are pleased to offer a variety of travel insurance options to fit your needs. Find out more about our partner travel insurance options.

Arrive at the airport earlier than usual

We are currently experiencing an increase in processing times due to additional COVID-related requirements. Start your trip earlier to ensure you make it through airport security on time. For all WestJet departures, we suggest you arrive at the airport 120 minutes before departure if you are traveling within Canada and 150 minutes for international travel. 

While there may be some changes at the airport, one thing hasn’t changed, our WestJetters will be there to assist you.

  • If someone is dropping you off or picking you up, they must stay outside.
  • Masks are required at all times. Face mask policy
  • Some airports have our new touchless bag tagging stations.
  • Enhanced cleaning measures and physical distancing are in place.
  • Use the WestJet app for added convenience and to reduce touchpoints on your journey. Check-in, get your electronic boarding pass and enjoy Connect – our inflight entertainment system.
  • Complete the health questionnaire. Boarding policy

Window or aisle? Movie or Podcast? You can travel with peace of mind knowing our aircraft are cleaned extensively and frequently and are equipped with HEPA filters, so you can breathe a little easier as you fly with us.

Learn more about cleaning and air quality

We're excited to partner with Calm to prioritize your mental wellbeing while inflight.  Explore a collection of meditations, relaxation exercises and Sleep Stories, now available on WestJet Connect.

Learn more about Calm

Our inflight menus can now be viewed on the WestJet app. Depending on your flight, the snack or meal options might be different.

Our mission to keep you safe begins long before take-off. We continuously work with our vacation partners to ensure they meet the highest safety and cleaning standards.

Before you leave

Visit your hotel’s website to learn about their health and safety protocols, operational guidelines, and facility availability.

Transportation

  • Complete a quick health screening before boarding the transfer vehicle.
  • Masks are required in all shared transportation.
  • Shuttles are cleaned and disinfected after each trip.
  • Shuttle capacity is limited to support physical distancing.

At your hotel or resort

  • Some of our hotel partners offer in-destination COVID-19 testing.
  • Be sure to arrange your test early in your trip.


Learn more about how WestJet Vacations cares for your safety.

Where we’re flying now

Ready to travel?

See where we're flying

News

Read our latest news, including feature stories, press releases and business updates.

Refunds

We’ve started to contact eligible guests with options to request a refund to original form of payment if their flight was cancelled by WestJet due to COVID-19.

Rewards program news

As travel is affected by COVID-19, we’ve made some changes so when you return to flying, your WestJet Rewards will be waiting for you.

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