Sugar Bay Barbados

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 1530 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    The worst resort ever!

    Reviewed by CGLNYC1(New York) on Aug 05, 2020

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    I have never stayed at a more horrible over priced ripoff misleading disaster of a resort in my life. First, the beds did not even fit me I’m 6’1. The shower flooded the bathroom as there was no shower door, the sink was filthy and the room was noisy all night. I sat down to eat lunch and watched a bird walk across the salad a staff member watched this and didn’t change the food ! Gross!!!! What other food was put out was worse than school food, inedible and disgusting lunch. The “premium spirits” were rail liquor, I asked for better and the best they could find was beafeater, that’s a low shelf where I’m from. Then we went to dinner where cats roamed the dining patio, the food was covered in gross bbq sauce, even the burgers were like hockey pucks. Went to the front desk and the 2 useless agents seemed completely unphased by my remarks, as if it was normal. She said try the sushi place and said it requires reservations and you can’t get in unless you have it, I asked how we make them she said with us or you call from the room. I said we were there for one night she said it’s full and dismissed me. After begging the sushi place to let us in the sushi chef saved the day as we hadn’t eaten all day at this point. The beach was tiny and the cushions were worn. The beach grill bar and pool, also poorly kept and filthy. We then attempted breakfast, another failure as they were jack hammering all morning so dust was flying into your powdered eggs and grease covered bacon. Even the fruit was poor, how do you mess up fruit..... we expressed our concerns at check out and again no reaction. They simply said we need the bracelets back or you’ll be charged. So I said cut it off of me, and provide me a receipt I gave it back, she said we can’t do that, I said how do I know I won’t be charged. She said “don’t worry” after literally saying they would charge us. I reached out to the GM - what a shame he was and even threatened me !! 0 of 5 would not recommend to anyone. Stay anywhere but here this place is a scam !!!

    Another great visit

    Reviewed by Mike S(Cambridge, United Kingdom) on Apr 04, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Second visit to Sugar Bay and it never disappoints. Coming out of UK to the sunshine was just what we needed. A pleasure to spend a holiday here, with its wonderful location, great beach, and excellent staff. Nothing seems to have changed here since our last visit which is just how we like it and is what will make us keep coming back. We notice several remarks in reviews that this hotel is not worth the money. Opinions on quality are subjective and as far as we are concerned; if you feel you have had a fantastic holiday and it was worth the money, that's all that counts. We had a fantastic holiday. Great to see some of the staff from last year who work so hard to ensure we have a great time; one of the main strengths of this hotel. For us, Sugar Bay has all we need to come home refreshed and wanting to go back again next year. Some mentions; the dining room staff always greet you with with a smile and nothing is too much trouble. The ever-watchful Pedro the Catering and Hotel Services Manager is always around making sure all is well and his big smile and friendliness are a pleasure. The beach boys who make sure we have the umbrellas and share some friendly banter each day are brilliant. The room cleaning staff who always left our room so spotlessly clean. The staff in Sizzlers who were always so professional and would be an asset to any high quality restaurant and the chef and his team who produce amazing food. Sadly, the dreaded Virus reached out to Barbados . We started to receive notifications of restrictions of the number of flights coming in to take people home and after a day or so, there was talk of Grantleigh Adams airport closing altogether. Then we were told that we were cancelled on our flight home and had to wait 72 hours to find out when would go. We went to speak with the Virgin rep who came to the hotel most days for any information she may have had as to when we could go home. As I approached her, I was greeted by a loud panic striken voice to stay a distance from her and not to invade her space with oustreched hands urging me away. The other guests in the room were shocked at her manner but later stated that they received the same rudeness and off-handedness that we had. Whilst I can appreciate she was under great pressure, her ability to maintain a calm reassuring approach was not evident. Everyone got the same snapped out answer "Virgin will let you know" and then were dismissed from her presence. Luckily, one of the Reception staff contacted the Virgin offices in Bridgetown who confirmed we were on the flight back to London. The only drawback was that the flight was going to go back via Montego Bay in Jamaica to pick up more stranded travellers. All in all from leaving the hotel to stepping off the plane at Gatwick took over 20 hours!! At least we were home and many thanks to the Captain and Crew who gave us so much support and care on the flight home. Regardless, if all goes well, we will be returning to Sugar Bay next year to enjoy another great holiday.

    Individual ratings:

    Location

    Location-5

    Service

    Service-5

    Ady and Jan

    Reviewed by adywill06() on Mar 30, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Wow, 2018 was so good we came back in 2019 with 5 friends, this place heaven on earth, by far the best customer service we have ever experienced, every single member of staff treated us like family. The food, entertainment, on site restaurants and breakfast chef Andrea made our stay so special, we got engaged on their sun drenched beach?? and were definitely visiting again next summer !! Love to all resort staff.

    Very nice all-inclusive resort.

    Reviewed by Sillyusername23(Region of Waterloo, Canada) on Mar 30, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Lovely facility with excellent beach and very helpful beach and pool staff who will ensure that you get lounges and shade umbrellas (critical need if you want to avoid a sun burn) whenever you need them. Pool with swim up bar is quiet and protected. Beach is lovely with a 'breakwater' out from the shore so that swimming is in relatively calm water. Dining was quite good in the buffet area and absolutely excellent in the two specialty restaurants (one featuring sushi etc. and one focused on steaks). Bar service was courteous and prompt. Good selection of wines, spirits and beers. Al around, a very nice vibe. Some young children, but never a bother. Convenient location in the historic Garrison district. Downtown Bridgetown a short bus, cab, or reggae bus ride away. We've visited Barbados several times. It is a safe, friendly, hospitable island compared to many others. Locals appreciate the tourist industry. Barbados has excellent education and health care systems for its citizens and there is very little evident poverty and no evidence that we have ever seen of racial discourd. Nice comfortable place to visit.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Rooms

    Rooms-5

    Service

    Service-5

    Wonderful place

    Reviewed by pumpernickle(milwaukee) on Mar 29, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We highly recommend Sugar Bay. We have been to a few other islands and this is a small scale hotel, but it was the best experience. Again, as the large scale buffets at bigger places offer more variety, the meals they did offer were fantastic tasting, the service team was friendly and sociable and the rooms were clean and comfortable. The beach is worth it all. There are humming birds flying everywhere, the beach is clean and bar is close plus they had beach waitstaff. The swim area is closed in by a break and keeps the heavy waves at bay. The break offers a snorkeling wonder as I saw tang, puffer, and an array of wonderful, colorful fish. You could literally kneel at low tide 11:30am ish and stick your face in to see the fish. In the afternoon you could ride waves if you have a floaty with, like a relaxing wave pool. It was awesome. The hotel is close to town and the George Washington house. Excursions were close and we felt comfortable catching cabs. The house track is across the street if you are there when they have races. We were there on off days. We recommend this resort and location to anyone looking for a relaxing vacation with a worlds of exploring at your fingertips.