Dreams Sands Cancun Resort & Spa

4.0 star rating

Quality accommodation with a variety of facilities and services.

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    What to expect (based on 7545 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Wonderful holiday

    Reviewed by Traveler73309() on Sep 16, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The room was clean, spacious and more than adequate to meet our needs. The room maid, Joany, was wonderful and made sure we always had clean towels, new toiletries and daily filled our free minibar. The waiters and receptionists in all of the restaurants were excellent, especially Kelilly, our hostess and Eduardo Riso, the manager in the Waves Restaurant. Our waiter in the World Cafe, Irving, was exceptional and attended to our every need. The activities run by the animation team, Carlos, Luis, Jose, Tanya and Michel were great fun and very inclusive by making every person feel special. The beach and the swimming pools were kept spotless and the waiter staff on the beach were great. We had a wonderful holiday and could not fault this hotel. We would highly recommend this hotel.

    Individual ratings:

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Overall,Great Vacay!!

    Reviewed by trouvaillebytiffany() on Sep 16, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We had a wonderful time at this resort. Pro’s -Impeccable customer service. Staff is readily available to assist with any questions, concerns or needs. Especially our Bellhop and concierge Gibran y Abraham! -Drinks are great if you are specific -Plenty of activities and entertainment -Beautiful Spa! We had absolutely wonderful massages. -Perfect location for the beach and downtown -Nice size Room and Bathroom -Nice variety of dining choices -Beautiful view of the Beach! Cons -The food was a little bland, especially at Cerviche. Luckily you can add hot sauce, salt & pepper! Our best meal was from the Italian restaurant -We had to keep asking for towels/washcloths, never had enough considering constant showering to get sand off -The salespeople for the vacation tour were very aggressive.

    Amazing beach

    Reviewed by Greta B() on Sep 16, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We had a wonderful time at Dreams Sands. We have been to many resorts in Cancun, and this had the most beautiful beach of all, second only to Isla de Mujeres beach. Crystal clear turquoise water, white sand, and calm waters. The hotel is dated, and the rooms are basic, but very adequate. We spent all of our time on the amazing beach anyway. Sandy, the server at the beach was amazing, as was Marcos at the Olio restaurant. Food was good, and ALL staff were extremely helpful and friendly. Our room was cleaned multiple times a day. We will be back soon.

    Our stay at Dreams was AMAZING!!

    Reviewed by Krissy_x3() on Sep 16, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We chose to visit Mexico and stay at the Dreams Sands because we had such an amazing experience last year when we stayed at the Dreams in Costa Rica! We were anticipating a great time and our stay was nothing short of spectacular! This location is known for having the best beach in the hotel zone, and the accommodations and service are incomparable! Everyone here made our stay feel very welcoming! Here are some special shout outs for the people who made our stay extra special!! Thank you Juan Carlos for your warm welcome and checking in with us to make sure our trip was smooth sailing! He made great suggestions for activities and always had a smiling face to greet us! Thank you German at the spa for taking the time to make our spa day extra special and relaxing! Thank you Bianca at the spa for helping us set everything up and for being super accommodating and friendly! Thank you Kelly and Jorge at Olio for taking care of us for our lunches and dinner! We will never forget Jorge's funny stories about the octopus! Thank you to the Himitsu staff, Jaime A, Raul C, Stephania C, and Jennifer M! You guys are amazing! A special shout out to our preferred bartender Armando Vega! Thank you for making the best drinks and for being super nice! Thank you Sharai for all your help and taking care of us at the club! Thank you Carolina who helped us everywhere around the resort! You have such a great aura and you always put smiles on all our faces! Thank you Girban for helping us with our luggage and telling us jokes! All of the staff who work at Dreams are pleasant and friendly and definitely made this trip wonderful for us! We will definitely visit again soon and we highly recommend this resort!

    Dreams Sands Cancun

    Reviewed by Pathfinder625401() on Sep 16, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Loved our stay at Dreams Sands a very nice resort! Really loved the staff! Had excellent service from Gibran (bellman) Mikhail (activities) and Roberto! Thanks guys for making our stay very memorable!! Joni & Kandace

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Service

    Service-5