Grand Palladium Costa Mujeres Resort & Spa

5.0 star rating

Exceptional accommodation with superior facilities and services.

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    What to expect (based on 3477 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4

    Rooms

    Rooms-4.5

    Service

    Service-4

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    BEST BDAY EVER!!!

    Reviewed by Bianca P(Metairie, Louisiana) on Nov 26, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My husband and I travel to Palladium hotels every summer. This year cause of COVID we pushed back travel to November to celebrate my bday! Trip was amazing as always. BEST ROMANTIC DINNER ON THE BEACH! Staff was amazing! Special shout out to Erick (front desk), Daniel (guest services who set up our dinner), Samir and Ricky (POP crew who kept me dancing), Esteban (bellman), and Luis, Carla, Orlando, Enrique, and Renee (travel club staff)!

    Nice resort in Mexico

    Reviewed by ekazarn0vs() on Nov 24, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Great staff, tasty good, good rooms, beautiful beach, pleasant coffee shop. Special thanks to Raul at the coffee shop and Alejandro the waiter at a la carte restaurants. Also to our concierge Gina! To our taste there is not enough vegetation and wildlife

    Stunning property HORRIBLE service

    Reviewed by F1145KNkellys() on Nov 24, 2020

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    My friend and I checked in early evening to the resort where we were the ONLY people checking in. The process took well over an hour and during it they stated the room we had booked wasn't available until the next evening so we could A) move twice or B) move to the family section where they had a double bed room available. At first I indicated I did not want to stay in the family section as this was a girls trip without our kids but after enduring the lengthy check in the thought of moving twice didn't appeal to us either and we took the family section. When I got the receipt back from the charge, which I assumed was for the resort fee that was explained to me, instead there was a significant charge. Both of us were upset however it had already been an awful check in coupled with a long day and we went to our room. The next day I went to speak with the manager and he explained this had been an upgrade, which had not been explained to us, after some discussion we agreed on splitting the initial charge and I was to receive a refund for the difference. We were both fine with that and wanted to get on with our vacation. After being home for several weeks and looking at my statement no credit had been posted. I reached out via email to two different sites with no response. A week later I reached out via twitter with no response again. The property itself is beautiful. The customer service is appalling and when a resort is operating at less than 50% capacity in a country that is dependent on tourism this is inexcusable.

    Individual ratings:

    Rooms

    Rooms-5

    Service

    Service-1

    Not full capacity because of COVID- Quality and service still excellent

    Reviewed by Catain01(New York) on Nov 22, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We just got back from a week long vacation (this is our 2nd time coming to this resort) and though not all restaurants are open due to COVID and the buffet is "different", the service and quality still is excellent. People really do go above and beyond, friendly and helpful. My 4.5 year old loved going to the kids club (thank you Viri, Beca & Erika) and participate in their activities (I even got to enjoy their own concert), can't really thank them enough for being so sweet with my son. Elvira from travel club really listens and understands. The installations are clean, beautiful and the staff is amazing, do fully recommend this resort; so much my sister and brother in law have been there twice as well.

    Individual ratings:

    Location

    Location-5

    Service

    Service-5

    Value

    Value-5

    Great Getaway During COVID-19

    Reviewed by Denise2143() on Nov 22, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Beautiful resort, Friendly staff. Ulises was by far the best bell hop and made the trip amazing. He was very accommodating and was there helping us with everything we needed. Honestly all of the staff was amazing. Will definitely be back.

    Individual ratings:

    Location

    Location-5

    Service

    Service-5

    Value

    Value-5