Now Emerald Cancun

3.0 star rating

Standard accommodation with basic facilities and limited services.

    What to expect (based on 929 reviews):

    Cleanliness

    Cleanliness-4

    Location

    Location-4.5

    Rooms

    Rooms-3.5

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Very nice place

    Reviewed by 44Angie44(Pittsburgh, Pennsylvania) on May 11, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We visited the last week in April the resort was lovely little too many steps to go up and down. We were there seven days there was one employee that was awful the hostess at the Cin Cin her name was Tamara. She was rude and look down her nose when we asked for a table for five as she seated us she said don’t come back I will do this just this once. I’ve never been treated so poorly at an A&M resort ever and I’ve been traveling for 20 years. Alex by the pool was an awesome employee he took care of our every need. Edwin and Augustin was amazing the entertainment team made our day. We had Tito and Yasmer As our servers in the main restaurant they are absolutely positively the best at their Job we cannot wait to come have breakfast and lunch and laugh and enjoy the time with them. Instantly they made you feel welcome and comfortable. I would recommend this Resort I only stay at A&M resorts I would just stay away from the Cin Cin.

    Great Staff

    Reviewed by Kyle G() on May 10, 2021

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    My friends and I recently went on a trip to the Now Emerald in Cancun and found that the activities coordinators were incredible. If traveling to the resort make sure to look for Juan, Edwin and José. They run the pool and beach volley ball activities amongst others and were so much fun the entire time we were there. I would also send you to Sixto the pool bartender he makes great drinks.

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Service

    Service-5

    Amazing !!!

    Reviewed by Javier S(Atlanta, Georgia) on May 09, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This trip has been nothing but amazing ! We’ve been treated like royalty since we’ve arrived . Service was amazing from beginning to end . The highlight of our trip had to be our bartender Armando in the preferred club bar his service went above and beyond anything we could have expected and we are super grateful. We’re planning our next trip ASAP !

    NOW Resort in Cancun

    Reviewed by 9darcyb() on May 08, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Edwin was our most favorite employee ever! Definitely recommend him ?? I would not recommend the food though! Ugh ????? The workers were very friendly though! Beach was beautiful also! Would definitely come back to visit again though!

    Customer service not great

    Reviewed by O3995MSjamesg() on May 07, 2021

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    The room and view were fantastic, and so were the beach and pools. Customer service left a LOT to be desired, with the exception of ARMANDO the preferred club bartender. He was the friendliest and most cordial member of the entire staff at NOW Emerald. He made up for several others’ shortcomings. Probably based on our experience and conversations with him alone, we would recommend the resort and will visit again. If everyone followed his example, the resort would be top notch. PS skip the sales pitch upon check-in!

    Individual ratings:

    Location

    Location-5

    Service

    Service-4