Óleo Cancun Playa

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 1565 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Rather outdated hotel complex

    Reviewed by 317tiki(Zurich, Switzerland) on May 16, 2021

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    The pictures online look brighter and make the hotel seem newer than it is. However, the staff is extremely friendly and helpful. We even got a room upgrade, since it was low season. Also due to the fact that my airline Edelweiss lost my suitcase I had to go shopping. The people at the reception took the time to understand what I require and pointed me in the right way, in contrast to Edelweiss. The food was good and there are multiple restaurants to choose from. We were there Oct 2019.

    Individual ratings:

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-3

    Manage your expectations and you'll have a great time!

    Reviewed by Mike G(San Antonio, TX) on May 13, 2021

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We enjoyed our quick stay at Oleo this past weekend (3 nights). The hotel is older, but you can tell they have done upgrades in recent years. The room was very comfortable, and had everything you need, assuming you aren't someone who spends their whole day in the room. The food was fine--not the best I've had at AI resorts, but above average. The bartenders and staff were very friendly, as they are at most AI resorts. Considering the low price we paid, it was certainly good value for the money. So long as you're not expecting a luxury AI resort that you pay $400/night for, you won't be disappointed. The beach on the south end of the Cancun hotel zone is always nice, and this time was no exception.

    Individual ratings:

    Rooms

    Rooms-4

    Service

    Service-5

    Pretty beach, good bartenders, not much else.

    Reviewed by 809alishai() on May 10, 2021

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    We arrived an hour before check in, which shouldn’t have been a problem since we were inspira (premier) guests and early check in comes with the access. Our room wasn’t ready until after 3pm and it was a huge task to get anyone to notice us to check in. Once we finally got into the room, we were incredibly disappointed since nothing they promoted for inspira guests was put in the room (wine, welcome note from GM, chocolate covered fruits). We had to call down multiple times to get the items sent to the room. The food was honestly terrible quality (the buffet, the room service ??). The only good meals we had were from the snack bar by the pool. We were so tired of the gross food by the second day there that we spent a lot of time eating away from the hotel. The hotel hypes up inspira guests/benefits but you really couldn’t tell the difference from check-in to check-out. Shout out to the bartenders and maid staff, they’re honestly the highlight of this place and we tipped them well. You get what you pay for, this hotel is a prime example of that. Will not be back.

    Oleo Cancun Playa

    Reviewed by joelld2015(Toms River, New Jersey) on May 07, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Very nice hotel, calm and beautiful. We did the Inspira experience and appreciated all of the little extras. Everyone treated us so kindly. It is very beautiful and relaxing here. Taking the bus and taxis are easy. The staff took great care of us! I would definitely come back.

    A wedding weekend

    Reviewed by johngN668XF() on May 06, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    If you want to find out how good a hotel is, have a wedding. We had guests from all over the world as well as local friends. The staff was amazing. Julia Ramirez is unbelievable coordinating multiple guest from different areas and with different schedules. Private Friday and Saturday dinners with delicious food and beverages. Our wedding ceremony on the beach patio was beautiful. All our guests had only superlative remarks. Eriskada(spelling?) performed an amazing schedule. Always available and with good recommendations. 5 stars.