Hard Rock Hotel Cancun

Extremely happy with our attentive and friendly server, who could cater to us in both English and Spanish: Luis Castro and his team were amazing! Delicious food, would definitely come back and recommend!

We purchased an upgraded membership package and we just checked in and received a crappy room overlooking air-conditioning units, propane tank, mechanical systems and the back of a building wall. This is so unconscionable to offer this type of room to guests who are paying thousands of dollars for customers who are receiving membership perks. Very, very disappointed.

If you want to drink till you loose your mind then come to this place. Bad food, cheap wine, lazy personal just sniffing for “dollars”. Your last name sounds fancy and 100% American? You will receive good attention if not be prepared for “pre fabricated”hamburgers that they say that’s the way Hard Rock restaurants made them. One experienced I had was that one of the waitress from the Market restaurant was offering me to bring me ice cream then another one came and since he saw me speaking Spanish he interrupted the conversation and said literally “you stand up and go for your ice cream there” really? Of course there was no tipo this time and since I am the one that decides we’re to make the events for a 1,000 employee company I have decided NOT to make it here.

Thus Hard Rock resort is older, smaller and with less amenities, but what makes it special are the people who provide such personal and excellent service. I loved eating at The Market, because of the great selection at the buffet and the waiters..hi Mayo, Carlos, Hector,and more. Hi to Persy the best hostess ever! The bartenders were great too, hi Ramos and Willy!. Top notch services here from check-in, baggage, housekeeping, everything to checkout.

When we arrived at the airport in Cancun we were talked into doing the legendary tour and assured, that our deposit would be refunded after the tour. Five days later we are still waiting and it seems that all our calls are being avoided. Avoid doing this tour at all costs!