Hard Rock Hotel Cancun

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

    What to expect (based on 14721 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Family vacation

    Reviewed by trevyr2021() on Apr 10, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The experience was very nice. There were many nice things about my trip but vladimir’s magic tricks impressed me very much. I don’t even know how he did those such cool tricks. It was an overall great experience

    Spring break

    Reviewed by trammellf() on Apr 09, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Cams (part of entertainment staff) is a very good employee and is a good time to be around she helped us have fun and played games with us while keeping her face mask on and keeping constant distance. Overall she and the rest of the entertainment crew were a great addition to the vacation and made this spring break one to remeber!

    Vacations

    Reviewed by schiblar() on Apr 09, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Spent 10 beautiful days at the hard rock in Cancun. Everything is really clean and the food is the next level. The Animation team is doing a fantastic job and they are really kind and friendly especially Luis and AB. Servers like Damm (Rihanna) and Eminem als ways make you smile. Really loved the stay at the Hard Rock, will be back soon.

    Stay at hardrock

    Reviewed by Joel_Reichmuth_() on Apr 09, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I stayed with a friend two weeks at the hardrock cancun. it was so nice. Would at all restaurants were super delicious! The entertainment team especially AB (Anuel AA) was great and very friendly. Coming back soon.

    You will lose weight and sleep very little

    Reviewed by Teressa W() on Apr 09, 2021

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    Just spent a week at this property. The upsides - the infinity pool that has a view of the ocean is beautiful. Also, you will lose weight on the trip because the food is barely edible. The pool staff is wonderful, especially Hector. The downsides - the hotel is very dated and has a lot of mileage. The rooms barely have light and I laughed every day wondering what I actually looked like after applying makeup because there's no real light source over the mirrors. The beds are lumpy and caused me back pain all week. I booked a "lagoon" view that was really a view of a roof that a staffer walked on every day and consistently looked into our sliding door. Room refrigerator was always empty and they came by once to restock. The main lobby staff was beyond rude to our teenagers and not helpful to our party. The pool was FREEZING as if they poured ice blocks into it every morning. I can't even describe the food as it's so bad. We ended up finally going offsite a couple nights to get dinner and drinks. I was awaken every day at 7:00 to the sound of furniture being moved around that lasted all day - I guess they were remodeling a room above us. We did book two excursions through the hotel and they were great sailing days to Isle Mujeres. Do yourself a favor - go somewhere else...

    Individual ratings:

    Service

    Service-2

    Value

    Value-1