Hard Rock Hotel Cancun
What to expect (based on 14422 reviews):
Cleanliness
Location
Rooms
Service
Value
5 most recent TripAdvisor reviews:
Family Dinner
Reviewed by 448greggb() on Nov 29, 2020
We went to the ipanema restaurant on the beach, and our waiter Antonio gave us amazing service and made the overall experience incredible! The violin/accordion duo was also very talented, and fun to be around. I would definitely recommend this restaurant, waiter and musicians to anyone visiting!
Service is exceptional
Reviewed by drgregoryb() on Nov 29, 2020
Our family has visited many all-inclusive resorts in the last 25 years, but the service, food, entertainment,and overall vibe of the Hard Rock Cancun is why we returned for the second time last week. The staff consistently seems happy to make your day easier and better and always replies: “it is a pleasure “ to our thank yous. Special shout-outs go to : Principe(Jesus) and Raul for making our days so relaxing and enjoyable at the 3rd floor pool. Really kind hearts and worked so hard for everyone!! Thank you!! Also to Santos in the I Panema restaurant went out of his way. As well as Mago, our exceptional breakfast waiter in Zen. You all are Rock Stars to us!! Thank you again!!!
Nice and excelente experience
Reviewed by 409mauricioc(Bogota, Colombia) on Nov 29, 2020
Must go, the best host is príncipe in the 3 floor is a really good guest you have to hgo and ask for fin very good place but try not to be with Gustavo Solís he is the worth he always is Ruth I don’t like him
Elvis Rocks!!
Reviewed by MARK605(FRANKFORT) on Nov 29, 2020
We just got back from a great week in Cancun. We stayed last year too and this year was wonderful. The staff did a great job with the covid situation. Elvis, concierge, out did himself. He went above and beyond for us and made us feel like real Rock Stars. You are lucky to have him as part of your team!!!!
Great Service
Reviewed by Mortizmx() on Nov 28, 2020
Had a great time on the 3rd floor of the Hard Rock with “Principe” aka Jesus at my service. He did a fabulous job ensuring my family of 4 was attended to. Drinks and food were delicious! The view is also amazing from this floor.
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