Planet Hollywood Beach Resort Cancun

5.0 star rating

Exceptional accommodation with superior facilities and services.

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    What to expect (based on 3 reviews):

    Service

    Service-1

    3 most recent TripAdvisor reviews:

    delade opening

    Reviewed by Terence C(Walsall, United Kingdom) on Mar 02, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    TUI confirmed to me this morning that PH Cancun will not be opening untill later in the year, possibly Semptember, they offered me 5 alternative hotels or a complete refund without any charges, i chose the later.

    Excellent place

    Reviewed by gbaxter2027(Tallmadge, Ohio) on Feb 25, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Excited to go. Everything that you want and need. Plenty of restaurants. Plenty to see and enjoy. Paradise at it's finest. If it was delayed, I am sure that they had their reasons. This is a huge resort.

    Delayed Opening- Terrible Communication/No Response

    Reviewed by grimesmm(Wayne, Pennsylvania) on Feb 18, 2020

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    DON"T BOOK ANYTIME SOON!!! Booked back in May 2019 for April 4th 2020 /Kids Easter Break. Site said opening was Early March 2020 at the time and was taking reservations. Have been contacting the hotel via email (as advised by 800#) multiple times starting two months ago when the opening date suddenly changed to Spring 2020 from Early March 2020 on their website. Finally got through the direct cancun phone# today and they were not apologetic at all when telling me the resort will not be open.They claimed I should have been contacted with options to go to other sister resorts, still nothing. Very disappointed a company this size is handling the delayed opening so poorly and has ruined ours and I am sure others vacations by not notifying well in advance. Overall terrible sensitivity or concern for customer service.

    Individual ratings:

    Service

    Service-1