Secrets Playa Mujeres Golf & Spa Resort

5.0 star rating

Exceptional accommodation with superior facilities and services.

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    What to expect (based on 6553 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Amazing experience

    Reviewed by 713stefaniep(Blacklick, Ohio) on Apr 18, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This was my first resort experience and I was thoroughly impressed. The preferred club helped with all my needs. The bar and service staff around the pool and at the cabana on the beach were amazing; they never let my drinks go empty, great hard working staff. I greatly enjoyed the entertainment all week long, all the guys kept our stay full of fun and excitement. They even made sure I got back to my building after too many tequila’s. The Oceana was our daily breakfast spot, not just for the view and amazing food, but the staff blessed us with great conversation and exceptional service. I was with a group of 6 and all of our need were met with compassion. The 7 days we spent at the resort were relaxing and stress free. Every member of the staff became friends, I will definitely be coming back and hope to see everyone again soon. Also I want to point out that I have never seen so many hard working people in one place, from making the resort beautiful to making the guests feel at home, all around beautiful place and great people. Everyone was amazing, the following are people that went above and beyond to make our stay even more enjoyable. Wilder Sosaya-Manager Omar-Bellboy Ross-Pool Concierge Marcella-Pool Server Ruben-Food Service Angel-Entertainment Dylan-Entertainment Paulo-Entertainment Veronica-Preferred Club Plus the dinner crew at Oceana; waitress-Liliana and Griselda Chef- Aldo Manager- Fernando

    Amazing Vacation at Secrets Playa Mujeres!!!!

    Reviewed by Robert_R57117(Fort Worth, Texas) on Apr 18, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This vacation was simply amazing. We have stayed at many resorts in area but I must say that this was one of our best experiences! We also love Zoetry Villa Rolandi and they rank as high in terms of service and making you feel that you are a VALUED Guest! This time we stayed at Zoetry for several days, then took the Private Catamaran, included at Zoetry, across to Secrets Playa Mujeres. It is so nice to experience both during the vacation. The two resorts are very different giving guests true variety, while service cannot be beat at either property! Secrets Playa Mujeres has a great variety of restaurants, fantastic pools and ocean views! I like to workout while on long vacations and Secrets offers a full gym with all the equipment you need. The rooms are very nice, our sleep was extremely comfortable and the food was really good! There is entertainment which is very nice, and you can't beat taking the golf cart over to the Dreams to further expand your choices and experience! Don't want to take the golf cart? No, problem, just walk down the white sand beach! The ocean is very nice with plenty of activities to choose from! There is just so much to do and the service from management to the wait staff to the room cleaning cannot be beat! If you are looking for a nice bar in the Preferred Club, I suggest heading over to the Dreams Playa Mujeres for a few drinks - nice bar environment and they make some delicious creations!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Pleasant stay

    Reviewed by twincepts(Ontario, California) on Apr 18, 2021

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    After staying at secrets in punta Cana, we decided to stay at this secrets property in Cancun. We were a group of 6 friends (3 couples). Don’t judge me for being super picky but when you pay a lot for your stay, there is a certain level of expectation. PRO: 1. Hotel staff are super strict about covid protocols. Felt very safe during our entire stay. 2. All the staff members are very friendly and go above and beyond to accommodate all guest. Please take some cash and tip them as that is what they depend on. 3. Food quality at all the restaurants were excellent. We also went to the sister property next door to eat. Only thing is normally they have 24 hr room service but due to covid they stop at 11pm. Is covid more dangerous from 11pm to 6am? Lol CONS: 1. Paid extra to upgrade to ocean view. All i saw was a big tree. Had to sleep in the room till the 2nd day when they transferred us to another room. 2. Apparently they control the air conditioning and its set at 74 I think? Both rooms never got below 74. Had to call the maintenance guy and he claimed it was working fine. I literally slept on the couch 3 of the 4 nights...by choice! Because there was a fan above it. 3. The room we were transferred to probably a left over room. My wife went to shower and noticed the shower was not draining. I called maintainance and no one showed up for 30 mins when so I went to shower as we had to get ready for dinner. Entire bathroom floor ended up being flooded. Had to all again and only then they showed up to plunge and clean the floor. Also the windows were so dirty that i didnt even bother opening the blinds to see the ocean view. Luckily someone cleaned it on the 3rd day. 4. Hotel needs to be more accommodating. My wife was on her monthly cycle and needed tampons. All the stores on the property closes at 11 and hotel staff did not have any either. Had to pay $40 for a taxi to take us 1 mile to the nearest gas station. Was told after by a staff that we got ripped off. Would be nice if there was a standardized rate or that the hotel staff would look after their guests. Overall everything outside of the room was good. It just sucked at we went on vacation to relax and definitely did not get to do that in the room. Paid over 2k for 4 nights and feel we deserved a way better quality. Adults only def is more quiet

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Location

    Location-5

    Rooms

    Rooms-2

    Service

    Service-5

    Value

    Value-2

    Romantic Trip

    Reviewed by V3946MXsarad() on Apr 17, 2021

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We love Secrets resorts and are UVC members. This was our FIRST trip to SPM. ***The staff is very welcoming and accommodating!! The pool and room area is awesome- very lively with lots of poolside food, music, and entertainment. We loved Himitsu and Portofino, then went over to Dreams and ate at Mardis and Gaucho. These restaurants are very good. Poolside burgers, onion rings, quesadillas were great at Barefoot Grill and Sugar Reef bar. Late night fun (until 1am) at Desires nightclub. We spent 2 days at the SPA in lieu of taking an excursion- relaxing was the most important part of our trip! The plants and landscaping are gorgeous. I enjoyed the golf cart rides back and forth at the resort. Coco cafe is open 24hours and we stopped over multiple times per day. The temp in the room was a little up, it was fixed on day three. I regret not going Preferred club because preferred has a lounge with food and top shelf alcohol, gets Bali beds on the beach, gets to do the lazy River at Dreams. I would like to stay preferred next time, but our trip was fabulous! Julio is our UVC rep and is very welcoming/accommodating, Reuben served us breakfast every day and he went out of his way to make us feel special, Mario did my amazing massage at the spa, Javier is the chef at the tempenyaki (Hibatchi) table and was so entertaining- food was delicious! Staff was spectacular- went above and beyond each time. Room was ok, incense was a nice touch. Housekeeping kept our towels and amenities stocked nicely. ******I would visit this resort again.

    Soaked it all in

    Reviewed by DesireeM689() on Apr 16, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This resort is absolutely stunning. The views are definitely breathtaking. I’m a huge fan of customer service so what put this vacation over the top was the staff. All of them. Ross and Katie took very good care of us poolside and with the Bali beds. Marta was very accommodating for the beds on the beach. The service at all of the restaurants was also impeccable. Seriously I cannot Say enough wonderful things about the staff. We had a junior swim out with an ocean view and it was to die for. All of the food was great. Oceana has a great dining view and is for preferred guests only. Our favorite was Himitsu and Portofino. We spent some time at the sports bar playing pool and swinging out on the patio. I highly Recommend this resort for anyone wanting to spend some quality time with their significant other or just a group of friends. We will definitely be coming back!