Secrets Playa Mujeres Golf & Spa Resort

5.0 star rating

Exceptional accommodation with superior facilities and services.

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    What to expect (based on 6057 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Arturo & El Patio

    Reviewed by Tarecord(Greensboro, North Carolina) on Aug 03, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We had just come from eating sushi for dinner and felt like we needed a little dessert. Fortunately we ate at El Patio the night before so we decided to stop in and get some of the tres leches cake and buñuelos. Arturo was our waiter and he was always excited ready to go above and beyond. I asked if they had some coffee and he ran over to the local coffee shop to get me some because El Patio doesn’t have any. We are grateful for the experience we had with this gentleman.

    Awesome entertainment team

    Reviewed by sbarton276(Denver, Colorado) on Aug 03, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Everything about this resort was so great, but I especially enjoyed getting to know the tireless entertainment team. Angel, Victor, Dayna, Paolo, Gabriel, Dylan and Elias were all so fun and friendly. Great activities and a fun time was had by all. Food was great. I especially enjoyed Oceana with Salma and Tnania. Exceptional service and friendly staff. See you next time.

    AMAZING!

    Reviewed by kdbxoxo() on Aug 01, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We absolutely loved our stay here. We were celebrating my birthday and the resort did a wonderful job of celebrating with us and accommodating. We were very sad to leave when our stay was over. Would highly recommend this resort to anyone. If you’re out by the pool, get to know Ross, he is super fun and a wonderful worker.

    Pretty but beware

    Reviewed by London W(Tahlequah) on Jul 31, 2020

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    Very beautiful and staff was great until check out when an issue with a credit card was presented to them. The only place the card was used was at check in and at the dreams gift shop for Tylenol. This card was then shut off due to fraudulent charges of over 600 usd. They don’t accept discover which was the other card i had with me. I asked to speak to a manager and they never came. We waited so long we missed our shuttle and had to pay for private taxi to airport. Other than this the study was great. I would have liked resolution if this before leaving but that just didn’t happen.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-3

    Value

    Value-5

    Never made it but they still charged us

    Reviewed by hang10surfer(Albuquerque, New Mexico) on Jul 29, 2020

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    Disclaimer...we did not go on this trip because we were tested for covid and did not want to jeprodize the safety of others without a negative test result. Resort charged a penalty fee of 1 night and blamed it on the travel agency. 3 days before the trip a family member was experiencing symptoms. Decided to cancel the trip and get tested to not travel and subject others to potentially getting the virus. Well they charged us the penalty and when we explained the situation to the person we spoke to both the secrets rep and a manager they said it wasn't them that charged us and blamed aavacations. All said and done it wasn't aavacations and the note secrets sent them was basically that is what they did. So if a place does not care about the safety of the guests and just about the money....take it we will never recommend or stay at a secrets property. Happily we are negative 15 days later to get the results but we have our health and the good lord looking after us.