Secrets The Vine Cancun

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 13472 reviews):

    Cleanliness

    Cleanliness-5

    Location

    Location-4.5

    Rooms

    Rooms-5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    10/10 Resort and Service is top notch!!

    Reviewed by Astokes07() on Aug 10, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We had an absolute great time at this resort. We travel a lot and this is one we said we would definitely come back! Roberto and Martha at the pool provided amazing service!! Mario the Butler was very attentive. Angel with the entertainment was phenomenal and extremely nice. Everything from the food, drinks, rooms, service and cleanliness was amazing! We can’t wait to visit again soon!!

    Secrets the Vine Cancún

    Reviewed by Adriennestokes() on Aug 10, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I want to start by saying we travel to Cancun often and this is the first resort we have said we would love to come back to. From the moment you walk in the resort is absolutely beautiful and everyone is very attentive. We had great service the whole time we were here, Roberto and Martha by the pool were outstanding. Mario our butler on the 27 floor was very attentive to all of our needs. Angel with entertainment made sure there was a great atmosphere and lots of fun going on. From top to bottom this resort was outstanding and we hope to come back soon when it is fully open.

    Great place, great food and experience

    Reviewed by tomcooley36(Scottsdale) on Aug 10, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Angel from Activities was amazing! He made us feel great and made the trip to Secrets awesome! Thank you. The pools, waitstaff and food are all awesome. We upgraded our room for premium access and loved the extra bar, upgraded food and exclusive pool.

    Not for us

    Reviewed by Almostbrady(Boyd, Texas) on Aug 10, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We determined a long time ago that we aren’t all inclusive kind of people. So.... keep that in mind. We only went here because you can only use a beach when at a resort. Everyone hyped up secrets. We were disappointed. Maybe they weren’t up to their par because of COVID. Arrived early on a Saturday. Couldn’t check in early (which was fine). Couldn’t find a cocktail anywhere before 11. It appeared bar service was 11-11 daily because of COVID. We sat at the pool and ordered from the pool menu. The hot dog with bacon was the best lunch we found there. Tipping didn’t seem to sway the service. Room service wasn’t 24 hour right now. The room was beautiful. Mini bar stayed stocked. We liked Heydy in the sports bar! Also Miriam at the “lobby” bar was very talkative and friendly. The first night we tried dragons (restaurants rotated which was fine). We ended up having apps and leaving because the service was SO bad. The dumplings were good. Sushi wasn’t really good. Also they didn’t have the full menu, understandably. We left and went to the steakhouse. Was impressed they have a filet. And it was delicious as well as the mash potatoes and chimichurri mushrooms. Service was great there. We went back the second night too. Octopus was on point. The tuna tartare was really gross. Breakfast was decent. It’s all individual servings. Except hot food. Someone serves that to you. You can also order from your waiter. That’s how you get bread too. The coffee bar was nice for fraps. Shout out to Erika at the concierge. We took a taxi to puerto Morelos and my husband left his phone in the taxi. They tracked the taxi driver down and got the phone back. The beach was way too rough here (maybe just the weather) so we never got in.

    This Place is Home

    Reviewed by Ashleytill88() on Aug 07, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This is our third time attending this resort. We won’t go anywhere else! Yes the views are beautiful, the hotel is so clean, the food is delicious, but what keeps us coming back is the service! It’s top notch.! Alberto (pool waiter) was excellent. We love him. Always on it and was such a joy. Alex at the main bar was wonderful as well. Cesar at Marketplace was fabulous and personable. The entertainment team made up of Carlos, Angel, and Maria made everything so fun especially during this crazy time of COVID. I wish I had Carlos’ energy. We loved Alejandro at Bluewater Grill. I wish everyone in the world could be more like him...the world would be a better place. We were very sad to learn Oliver the pool waiter was no longer there. He will be missed I can’t say enough good things about this place...I cannot wait to come back. ??