Turquoize at Hyatt Ziva Cancun

5.0 star rating

Exceptional accommodation with superior facilities and services.

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    What to expect (based on 8501 reviews):

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Absolutely the best!

    Reviewed by LTDoan(Keller, Texas) on Sep 18, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Been to cancun many times and this is my #1 favorite!Best pools,beaches was beautiful,room was absolutely clean and comfortable.All the restaurants was yummy! Definitely going to be choosing this hotel when I come back.JESUS our pool waiter took such good care of us!If you visit look for him!

    Another Blissful Visit!!

    Reviewed by ajc4u(Columbus, Ohio) on Sep 18, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We have had the pleasure of visiting Hyatt Ziva Cancún now for the third time. Almost every aspect of our visit was greeted with precision hospitality. We spent our time laughing, tasting delicious handcrafted beverages and being very well looked after by our Hyatt friend Diego Pale at Juana Margarita. Daniel, Irma & David upstairs at Punta Vista were always quick to provide every poolside need you could ask for... Tequila, Towels, Tasty Snacks, Great Stories & even a Fresh Fruity new cocktail when we had run out of ideas.... Our butlers Joel Camarillo & Yuri Corona had their pulse on every attention to detail from start to finish. They helped us celebrate a fantastic week with specialized service requests, genuine hospitality and we truly loved getting to know them both even more! They helped us facilitate a day trip to Hyatt Zilara, where the services and amenities were amazing. But we still prefer Ziva as home. :) The Zen Spa was top notch as always. Every amenity from the Hot Tub, Sauna, Cold Cucumber Towels to the delightful massage from Lorena and heavenly facial treatment by Ramiro were over the top!! Both of our drivers to and from the airport deserve a huge shout out!! They were culturally educated, funny, and service driven. Through out the week we had great service and good food at all the different restaurants with the only exception of our encounter at Tres Cerveca’s. What was once our favorite food destination on each of our prior visits, is now our least favorite and will most likely skip over in the future... Food and Drinks are always good there, but the service from LUIS was awful. We visited twice to even give a second chance, but each time Luis’ nature was off putting, rude, and no where near the standards that we have come to expect at Hyatt. Our incredible over all experience is what shines a light on that specific encounter. This place is a truly worthy of a 5 star rating... we know that Hyatt Ziva has proven time and time again that they value their guests and will reward & address all areas of review. Additionally the small ongoing maintenance and upkeep we noticed tells us they care about every attention to detail. Once again, Bravo Ziva!! We look forward to returning again and again. Salude!! Until next time....

    Exceed my expectation

    Reviewed by Jaimi G() on Sep 18, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Everything from the welcoming staff to accommodating our early check in was above par. The Hotel is new very clean and the staff are welcoming. The rooms were cleaned daily and mini bar restocked. The pool and hotel amenities are all wonderful, lots of activities for the kids and adults such as a foam party that my boyfriend and I attended. Would definitely recommend.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Family vacation

    Reviewed by SHin825() on Sep 18, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Great location, friendly staff, nice rooms. Food could be better. Most of the food was bland. The drinks were pretty good. However, overall we were extremely satisfied with the resort. We stayed in a club level ocean front room.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-4

    Service

    Service-5

    Value

    Value-5

    We love this resort!

    Reviewed by Kimberly S() on Sep 18, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This trip was my 2nd visit this year and exceeded my expectations once again. We celebrated my boyfriends birthday at Ziva, he was even invited to play with the band the first night we were there! But I must mention first Alejandro, our driver and Diana, our Butler. They are just absolutely wonderful and made us feel so welcome. Alejandro was my driver on the first trip, so it was comforting to see him again when we returned. Our check in at the Turquoize tower couldn't have been more perfect and so smooth. We were introduced to Diana right away and escorted to our corner room with the most amazing view! Diana had prepared the room with balloons, champagne, birthday cake and a door banner...it was so sweet! She catered to every request and we never waited for a single thing. Seeing the negative reviews by other guests on this site is sad to see and I hope people disregard them because this place IS 5 star! Staff are so friendly, resort is beautful, food is good and the viewwwww! You can't beat it! See you again soon Ziva!! Thank you for being amazing!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5