W Fort Lauderdale

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 752 reviews):

    Cleanliness

    Cleanliness-4

    Location

    Location-5

    Rooms

    Rooms-4.5

    Service

    Service-4

    Value

    Value-3.5

    5 most recent TripAdvisor reviews:

    Common Sense, Not so Common @WFORTLAUDERDALE

    Reviewed by Reigna R(NYC) on Nov 18, 2019

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    This place is a joke!!! I won a full night stay from a charity auction where the room and fees were included. I called and made the reservation with no issue (at least I was told it was okay) to celebrate a friends birthday. I gave the voucher number and the reservationist confirmed that the voucher covered everything- the room and that all fees were paid for and I was good to go, no need even to put down a credit card to hold the room. We get to the hotel and are given a room that already has someone in it - YES - We open the door and another guest is in our room! We go back down to the front desk where total ciaos is taking place, as several other guests are displaced from rooms and reservations lost. Another room is assigned to us and we get settled in. Upon check-out I go the front desk and ask why on our folio we are being charged, as the room is comped and re-present the voucher. They proceed to get an associate manager, Sarah Zug, who look at the voucher and pulls up that it covers everything but that they can not even look into the matter deeper because the in house reservation office is closed and an email to them was suppose to be sent. So they insist they have to charge the card and that it would be looked at next day - Monday. I get an email Monday that because the reservation was booked over the phone and not through there in-house reservation department that the would not honor the voucher... yep. Insane!! Despite the ridiculous formality of booking the room with the voucher, All the information was provided and no instruction from the person I booked the room with that I needed to do anything else as the reservation went through, the room was held, and she could see from the voucher number that everything was taken care of. I feel swindled!! Even if the "proper" protocol wasn't taken, the voucher should still be honored and they refuse because "no record of the reservation is listed on their in house booking system." Lydie Medley, was of zero help and acted as if I was trying to pull a fast one. For an established that tries to act chic and high-brow, I have never felt more of an illusion and sever lack of customer service and empathy or even a genuine attempt to right error - that by common sense alone should be corrected easily, as I have the voucher and booked the room without a credit card. It seems that the W Hotels reservation system needs to follow strict protocol and not blame the guest. Now I'm out $600 for a nightmare of stay! Don't do it... Go to the Ritz Carlton instead where they understand how to properly treat their guests.

    Individual ratings:

    Rooms

    Rooms-3

    Service

    Service-1

    Value

    Value-1

    Very Good...but then...

    Reviewed by John D(Orlando, Florida) on Nov 16, 2019

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    Overall, a decent stay. Think the place is overrated and riding on past reputation, but the biggest problem I had was paying for valet, and I had my car on charge overnight. When I went to leave the next day, there was no charging of my battery!

    Individual ratings:

    Location

    Location-3

    Rooms

    Rooms-3

    Service

    Service-1

    Great hotel

    Reviewed by DKNY74(Brussels, Belgium) on Nov 16, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I've stayed here a few times and I really like it. Location is ideal, staff are great, rooms are nice and clean. It's really nice to not be in the craziness of South Beach, but still have the W experience. I'll be back again!

    Individual ratings:

    Rooms

    Rooms-4

    Service

    Service-5

    W FLL

    Reviewed by Eric Z(Delray Beach, Florida) on Nov 14, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Stayed here one night for a wedding down the street. Can't beat the location! The pool and view of ocean are awesome. Service was great at the bar and the rooms were nice. Bed was comfortable and room was nice and cool.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Service

    Service-5

    Big is not always best

    Reviewed by sheenac312(Laurencekirk, United Kingdom) on Nov 13, 2019

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    My husband and I stayed here for a night on our way back to Orlando from Key West. First issue was with our luggage. The parking attendant very clearly said to give the ticket he gave us to the receptionist so she would know where our luggage should go. She insisted time and again that this wasn’t necessary, and they would know where to direct it. She refused to take the ticket. So we just had to go to the room and hope for the best. The room was very nice with a well stocked bar, although why on earth anyone would want to pay those prices I have no idea. As we have found out on our many travels, often style gets in the way of practicality. The bathroom had a huge mirror but the only lighting was what can only be described as mood lighting. So nowhere to do hair or apply makeup. Back to the luggage. Inevitably my husband had to go looking for it and found an attendant with it on a trolley trying to find out where it belonged. We went out for dinner then decided to head back for a night cap at the bar. Alas this wasn’t to be. It was bouncing with dance music and you couldn’t hear yourself think. It would be nice if a hotel this size had more than one bar to cater for all guests. Although while we looked through the hotel it was apparent that their target audience was much more for young affluent clientele than retirees like ourselves. We had breakfast there the next morning which when it arrived was just ok. The only way I could describe this hotel was chaotic. Was glad to check out and won’t visit a W again.