The Westin Grand Cayman Seven Mile Beach Resort & Spa

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 1108 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Lovely

    Reviewed by fromAtl(Atlanta) on Dec 09, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This was our first time visiting Grand Cayman, and the Westin is a fabulous place to stay. All of the reviews about the beautiful beach are spot on! We loved the fact that we walked to the pool area and were just steps away from a gorgeous beach with a nice area to swim and relax; they even have big floats anchored in the water that you can swim out to and spend some time on. Just remember to apply your sunscreen 20 minutes before you swim out there because the sun shines right down on those floats. Additionally at the pool, you can push a button by your chair in order to get help from one of the wait staff. We enjoyed lunch at the pool almost every day and can give high reviews to the poke bowl, the hummus, the fish tacos, the Caesar salad, the veggie burger, the turkey wrap, and especially the French fries (not on the menu)! They also have drink specials Friday through Sunday at the pool, and we enjoyed two days’ worth with $10 drinks. The prices are actually reasonable for food at the pool and at the restaurant where we enjoyed breakfast most days. Our last day, we ate lunch at the restaurant as well. The conch fritters and the Cuban sandwich were fabulous; highly recommend. We learned on our first day at the beach/pool area that our small rolling cooler filled with beer we had bought from the store across the street was not allowed. Poo. We just made multiple runs up to the room when we needed a drink refresher until we ran out of the beer that we had bought. By the way, the pool has very very nice towels that you get from the towel hut without worry of turning in towel cards. I sure appreciated that. While I understand the need for allocating towels by cards, it was so nice just to go to the hut and ask for towels without counting out cards. (Hello to my same-name friend Nora at the towel hut!) Our room was by the elevator and ice machine, but they have the ice machine area closed off with a door to keep the noise down. These small touches make the resort so nice. Another nice thing about the Westin is the water and the rum cakes that they leave in the room; each room has a small refrigerator. They even have evening housekeeping service where towels are changed. Again these are simple things, but they make the stay very special. We found the card on our dresser area on our very last day there that you could get a dollar amount credited to your account if you did not partake in the extra housekeeping, but it was so nice, especially because we traveled as a group of six with two connecting rooms. Shout outs to Becky and Candacy, who through the app, helped me work out our need for the connecting rooms. While we did not have a nice view (we faced the street), the connecting rooms were more important to us. If you have never chatted through the app, I recommend it! The staff is so responsive! The hotel rooms are lovely: very comfortable bed and linens, nice towels and bath products, even very nice shower design (floor and tiles), plenty of drawers to unpack and feel like it is home, and plenty of plugs (one even in the loveseat on the side at the bottom). I only have compliments on the property, the staff, the food, the pool, and everything about our stay! We enjoyed (free) ping pong and Bingo by the pool, even winning a Bingo round with a prize of two free drinks! The hotel is located in an area where it is convenient to walk to dinner at several restaurants, or to hop on a public bus, or grab a taxi right at the front. The bellmen made us feel like royalty as they held the doors open wide every time we excited and entered! We arrived from the airport by taxi, and it was $31 for a party of four. Our favorite taxi driver was Evadney at Evadney’s Taxi Service at 345-517-4008 or 345-927-6459, and we would call for her again if we needed a taxi anywhere! I hope to return sometime soon! (Something odd: On a Saturday evening we were waiting for a public bus across the street from the hotel. A minivan did a U-turn and came up next to our group of six. Two men and one woman were inside, and the man in the back, wearing a dark polo shirt with a Westin logo on the left sleeve tried to convince us to get in, that they were a public bus. This vehicle had NO markings of a public bus. The man continued to tell us to get in, that they would take us where we needed to go. The hairs on my neck stood up as I looked at the front and back of the vehicle, trying to find any markings that it was a public bus. Needless to say, we did NOT get in. Perhaps it was just a group trying to earn some quick money, but it made me very uncomfortable. Suffice it to say, the public buses are a GREAT way to travel at $2.50 USD/$2 Grand Cayman, very comfortable and convenient, but just make sure that the vehicles are clearly marked before you get in one.)

    Individual ratings:

    Service

    Service-5

    Value

    Value-5

    Beautiful beach, Westin over priced

    Reviewed by AddictedToTravel01(Boston) on Dec 07, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    The Westin is a very nice hotel on a beautiful beach. However it's hard to accept the rates which continued to increase during our stay from over $400 per night to over $600 (this does not include the $65 a day resort fee and 11% service charged added to your final room bill , bringing average to over $800 per night) Rooms: not sure if all rooms the same. Ours was nicely renovated but small. Just enough room for bed and small love seat. Bathroom suitable for one person not couples. Single sink, rain head shower (bring shower cap not included). To achieve a resort feel and justify their rates they should make two rooms into one. Families would be cramped in our room Two days out of 5 room was not cleaned when we returned at 3:30 Resort fee: This includes a lounger and Umbrella. If you want a float or anything else that's extra, approx 15 cabanas available for extra $200 a day as well as rattan beds at pool for extra ( all remained empty when we were there) Food and drink: food is good but be aware a 16% gratuity is added to every bill. They don't tell you this, so we paid a 36% gratuity for our first dinner. Our fault for not looking more closely at the bill. Mixed drinks are very good especially in lobby bar but are priced around $20. Makes you think about "ordering another" which we have never had to think about on vacation before.

    Vacation

    Reviewed by LItraveler2013(East Northport, New York) on Dec 07, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Westin is located on a beautiful beach which is very nice. The lobby and rooms are renovated. We had some issues with AC and water running in toilet.. it got fixed. We didn’t have ocean view so room faxed parking lot but we really didn’t spend any time on the balcony. Service is pretty decent on the beach.. chairs get set up for you... quality of chairs is another story... can’t really understand why they don’t get upgraded, same goes for towels on the beach. They doing construction on the restaurant.. so menu is very limited and tasteless for the price. Drinks ridiculously expensive.. i think we paid less at Ritz. The resort fee of 65$ per room per night really covers nothing. None of water sports, not even snorkeling masks are included. Can’t really understand that... we paid resort fee at Ritz... everything on the beach.. non motorized is included. Nothing at Westin. We pretty much stayed at Westin because of it’s location on the beach and walking distance to restaurants in town.

    Perfect Resort in the Perfect Location

    Reviewed by DanielleO755(Hamburg, New Jersey) on Dec 05, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We just completed a one week vacation at the Westin and it was awesome! Staff - everyone was very nice and accommodating. A special shout out to Delroy in the lobby and both Claudia and Rev at the pool. They all went out of their way to provide outstanding service! Beach - perfect sand on the most pristine stretch of Seven Mile Beach! The water was super clear and warm, and the sand was powdery soft. Probably the best beach I've ever experienced anywhere in the world. Room - very nice size, clean, spacious, and very nice bathrooms. We had a beautiful partial ocean view room with a balcony to watch the sunset. Location - close proximity to West Bay, or Camana Bay, and George Town. Excellent restaurants within a very short walking distance! Also the public bus system was great. Super cheap and super convenient for going around town. Overall it was a fantastic stay and we would definitely recommend it!

    Excellence at par with westin

    Reviewed by Reader0007(Pine Knoll Shores, North Carolina) on Nov 30, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Location is perfectly central. Nice restaurants on site, one does not need to go anywhere. Good housekeeping, spacious rooms. View is nice for water front. Free parking is a plus for keeping a rental car. One does not need it though. The resort is complete in itself.

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Service

    Service-5